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“I have rented a storage unit at this facility on Old Mill Bottom in Annapolis for 2-1/2 years. The facility is always immaculate and I appreciate the dependable automation and security. It's been a very pleasant experience.”
“Stephen was absolutely amazing and so incredibly helpful and accommodating. He truly was great to work with and made sure that the unit size was correct and that I received the best rate available. He was also very thorough in breaking down the months and fees. I very much appreciate good customer service and his was top notch! Thank Stephen!”
“This storage is really easy to work with! Brian really helped me get what was most convenient for me and gave me a mini tour around the facility. He was very nice, informative, and professional! I will most definitely recommend this place to friends and family!!”
“I rented a large unit for 4+ years. My review spans this entire time. Prices are very high in my opinion, annual price hikes exceeding inflation, customer service has been inconsistent - sometimes good, sometimes not available. Elevator inspections may happen at inconvenient times. The exterior garage-style doors will come down on your head if you're not careful. Having said all of that, Eric (district manager) always returned my calls. The manager on-site (Christine) when we vacated our unit on 8/16/24 was excellent, 5 stars for her, a refreshing experience and a change for the better. Perhaps through her influence things will continue to improve.”
“Super helpful and friendly when needing to upgrade my unit. Even called to help during non office hours when I had a question. The gate is super easy to use and open with the app. Definitely recommend.”
“The customer service from Pat was superior! He patiently explained every detail of the storage units at his location as well as the content of the contract. He was friendly and courteous and very helpful when it came to solving my storage needs. I would definitely recommend Public Storage in Annapolis.”
“I had the most exceptional experience at the U-Haul Moving and Storage of Annapolis, thanks to the incredible customer service from Tasha and Ray. From the moment I walked in, I was greeted with warm smiles and a genuine willingness to help. Their professionalism and attention to detail were impressive, making what could have been a stressful situation absolutely seamless.
Tasha went above and beyond to ensure I had everything I needed, offering helpful advice and answering all my questions with patience and clarity. Ray's kindness and efficiency during the process made the entire experience smooth and hassle-free. Both of them truly embody what excellent customer service should be — professional, kind, and ready to go the extra mile for their customers.
If you're looking for a place that will treat you with respect and make your moving or storage experience easy and pleasant, this is the place to go. Huge thanks to Tasha and Ray for their outstanding service!”
Self Storage
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“Easy to get into, just gotta read the code right. Shawn at the front desk was very helpful and answered all the questions and I had and met me at the unit to show me how to use the key.”