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February 2024 by Jale Allen
Not a great experience at this location. The one employee working should not be in customer service. Never once saw her smile. You could tell she did not want to be there by her attitude and the way she presented herself. She's working in a beauty supply store and looked like she just rolled out of bed. She didnt seem like she had any knowledge of the industry. Another customer asked her a question about a product and she gave her a quick answer, rolled her eyes and walked away. After waiting for a long time in line for my turn I asked her for a set of clippers. She told me I had to wait because she had a line of people. I had to stand to the side for even longer as she begrudgingly rang out the 4 customers that were behind me. Zero friendliness. I had several items and was still asked if I wanted a bag like it was a burden to give me one. So glad I don't live here anymore so won't have to return.
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May 2023 by Craig Davis
Good store
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March 2023 by Ryan Scarlett
First time going today with my daughter. Great service. Staff helpful. Daughter was extremely happy with the selection.
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February 2023 by Steve Y
We come here for my wife's demi perm color and developer. Most of the time the sales girls are pleasant and helpful, but we always getting conflicting recommendations. One says use 10 developer, the next will say 20 and another will say to use a different kind altogether. We try just to grab what works and leave without much talking because it always ends up with a pushy pitch to buy what they recommend.
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February 2023 by Dj Stokes
I got here at 10:30, and the store was locked? I waited around til 11 to see if the store hours maybe changed but no.
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January 2023 by J S.
They have always been very nice and helpful. I usually just go for their nail section. It has lots of options. Not sure about the rest of inventory.
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November 2022 by Madison Bufford
Online says open and has allowed to me place an order, but no one in the store?
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August 2022 by Miss Missy
They only have 2 aisles and would stand in the middle and stare or walk around following you like you're stealing. Is very uncomfortable I don't like going here anymore. I felt very sad very emotional at the register. After she watched me the whole time she was also the one to ring me up. Not watching the asian woman in the aisle. I wanted to voice my opinion there but it could have gotten out of hand. So I'll voice it on here. If you are BLACK DONT SHOP HERE OR BE WATCHED LIKE A SHOPLIFTER.
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June 2022 by MARY FUENTES
Shelves always stocked with my favorite hair products. Sales Staff always friendly and helpful. Never have to wait in line. Great Service!
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June 2022 by IjusWannaDoHairNnails28
They only have 2 aisles and would stand in the middle and stare or walk around following you like you're stealing. Is very uncomfortable I don't like going here anymore. I felt very sad very emotional at the register. After she watched me the whole time she was also the one to ring me up. Not watching the asian woman in the aisle. I wanted to voice my opinion there but it could have gotten out of hand. So I'll voice it on here. If you are BLACK DONT SHOP HERE OR BE WATCHED LIKE A SHOPLIFTER.
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March 2022 by Biggsjeep
Both Brayden (maybe spelled Braiden or Braydin?) and Simone (not Simon-EE) provided excellent service when I went into the Annapolis store to purchase some styling products for my Mulan wig. They were both very welcoming and seemed very non-judgmental when I was describing what I was using my wig for (My friends and I run a half marathon at Disney dressed as Disney Princesses every year). I received excellent instructions on how to use the products. Will definitely be going back because of the service they provided.
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January 2022 by Emery Betch
Tree, the assistant manager was so welcoming and so genuine!!! She knew exactly what I needed and was so educated on all the products! I will definitely be back:)
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November 2021 by Jessica Ream
I was greeted immediately by both employees and tree was great and really funny! She helped me so much with finding the products to do my hair. I'm so excited ?.
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April 2021 by Sarah Says
Terrible customer service! No greeting, no one at counter, then customers being helped out on the floor get to kick me out of line and go ahead of me. This is crazy! I take two minutes to grab what I need, wait 5 minutes for the sales clerks to wrap up with customers on the floor just to have them escort those folks to the front of the line. Shame on the sales clerk! Shame on the customer for thinking it was okay to cut in front. What a crazy world we live in! Def won’t be going back to this store.
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January 2021 by Daughteroftheking
I will never come here again rude unprofessional staff treat you like your stealing and watch your every move! Selection not even close to good. Do yourself a favor go to another location or regular beauty supply!