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March 2024 by Victoria H.
Walked into a dirty waiting room. Was then met by a staff member with a negative attitude. I was there to give blood for my place of employment and left with a bruised arm because I had to get stuck multiple times. After giving blood, I was told to get a urine sample and to then bring it back into the room I had just left only to come back to the same room being occupied by another patient and then had no where to leave my sample. All in all - terrible experience and would recommend avoiding at all cost.
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March 2024 by Raj R.
They were professional and knowledgeable. They directed us on how to sign in.We were late they told us they will take us as walking in. We didn't have to wait that long
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January 2024 by B B
The rudeness…. Let me tell you, the rudeness…. Go anywhere else.
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January 2024 by Karen M
I’m glad I didn’t let the negative reviews scare me away. I made an online appointment for a Saturday morning and registered on the Kiosk. Staff was pleasant and I was on my way in less than 20 minutes.
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January 2024 by Tosin Adegbite
These reviews almost switch offices while sitting in thr waiting room however i have a wonderful experience. Easy check-in, friendly staff and I was in and out in 10 mins??♀️.
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January 2024 by Margaret Bergamini
Very rude. Also, made mistakes on intake. I thought they corrected them, but when I tried to set up an account I couldn’t because information didn’t match.
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January 2024 by Jamie Farrell
Upon arrival, I approached the check-in counter to complete the necessary procedures. To my surprise, I was directed to utilize a kiosk for check-in. Unfortunately, the kiosk was malfunctioning, and my attempts to seek assistance from the attendant at the counter were met with refusal. The individual was uncooperative and dismissive when I sought help in navigating the kiosk or in securing an appointment.This experience left me feeling frustrated and unsupported as a customer. I found it necessary to seek an alternative for my medical needs, resorting to contacting my physician to arrange for my tests to be conducted at Lab Corp.
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December 2023 by Barbara Stevenson
My doctor never received my results. They told her they had no record that I was there. Yet my portal shows that I was there for bloodwork. However, "It is still processing". 15 days have past. This is so unacceptable especially because the results are crucial to my condition..
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December 2023 by Kate Gibson
I had to wait over half an hour past my appointment time. The staff were rude and it was super crowded in there so they obviously over booked the appointments. Its now been over a week and still no test results and it is impossible to talk to a human being about it, so the only recourse is to submit an online request for results into the abyss. I hope I don't have to redo my tests, smh.
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November 2023 by Hanna Doraisingh
Easy to check in but I'm pretty sure they switched my labs with someone else's. The chain of custody doesn't exist and anyone can easily tamper with labs as they leave multiple labs out in public spaces where people are left alone. My labs came back fine but I was definitely sick.
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November 2023 by Clare Lovelace
Patients are not even talked to when they enter. Nor are they allowed to walk in early. Nor are they informed of any of this on the phone or by the staff. They are informed that the staff can ONLY take them when the computer says.
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November 2023 by Jacob P.
Arrived 10 minutes early for a urine test. Let's just say I was ready when I got there. Signed in, waited 25 minutes to speak to someone and was told that they'll have to call my employer and tell them "I refused the test" because I was going to have to walk out because I was going to piss myself for waiting so long. The employee said this like I was inconveniencing them. When I asked if I could have an estimate of time for how long I was going to have to wait longer I was told rudely and shortly "Have a seat".
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August 2023 by Cathy B
Had a good experience today, 1st time at this location.waiting room very clean. Sheena was sp personable and professional
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July 2023 by Leah Onion
The workers there are entitled a-holes. Somehow they pick and choose which lab orders they will do? Lol ok.
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July 2023 by Sarah Presson
Tried to ignore all the red flags… they will never have your orders… so make sure you have a paper copy! Expect to wait at least 30-45 min after your apt time ! The guy who pulled my blood work on my original visit… Never showed me my vials to verify my personal info and then proceeded to walk into the waiting room (through the door we all touch) to show me how to check in when I drop off a sample (the iPad that everyone checks in on) … while wearing the same gloves he had just pulled my blood in ?Fast forward two days to drop off of specimen:Drop off Visit: This place is nasty? If ya don’t have something when ya get there … you could when ya leave! They don’t change their gloves according to blood-borne pathogen standards (guess they have never heard of cross contamination), there are sharps sticking out of the sharps containers, they don’t clean or disinfect, there is blood on the floor, used contaminated gloves on the floor, used tourniquets… I was told to sit and when I said I would prefer to stand and she insisted saying that she had cleaned (definitely didn’t look like it, cuz I’m sure she cleaned the tourniquet that is laying there just how it would if it was just taken off the patient before me. She touched her face and keyboard with her gloves. Never saw her change gloves after touching the door handle to entry door when calling back … (she MAY have changed them before she came to get me, but I want to see you change your gloves after touching community surfaces!!!! It’s called Blood Borne Pathogens… Cross Contamination … Bodily Fluids The receptionist is rude (been there a couple of times and this occasion she had the same bad attitude) and she was far from helpful… she is never at the front and sits in the back offering little to no help to all of the patients in the waiting room ! If you have the option to go somewhere else with any other provider … do so ! I gag just thinking about the nasty ?I know that my one star review will not make a difference as their 2.4 overall rating has not spurred them to makes any action yet, but maybe it will save you from this nightmare ?? May the odds be forever in your favor ?
