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March 2024 by Kenni Tang
The folks working here have been super attentive and an incredible help. Circumstances have me needing to lean on multiple storage facilities in the area, and I have to say the staff have been communicative and flexible while I coordinate moving things between two Annapolis locations as I believe they are owned by the same people.
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March 2024 by Megan C
Most storage places are a get what you pay for kind of place. But this Public Storage is clean, quiet, and easy to get in and out of. The rent is affordable and there's an employee named Pat who really works hard for his customers, including helping them find their way around that part of Annapolis. I appreciate it.
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March 2024 by Gerald Patterson
Service was great. Had a small issue and Pat immediately solved it.
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December 2023 by Taco Tacos
very friendly and professional
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November 2023 by Monica B
Perfect
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November 2023 by Claire Petersky
Excellent customer service
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October 2023 by Taba Mincha
Manager really helpful and organized. Clean and well lit .
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October 2023 by C
Great place. nice and secure. very well managed
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August 2023 by Charles Brooks
Good storage facility, run by a great guy. Climate controlled, and easy to get to on West St in Annapolis.
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July 2023 by Rebecca Lindsay
I have been at Public Storage on West Street in Annapolis, Maryland since 2019. I have had up to three units at a time now down to one. Pat has been with me since the beginning. He keeps the grounds and facilities immaculate. He is always available for questions or help with anything else I may need. He always greets me with a smile & kind words. As a company you should be very thankful that he is your representative. He is why I am loyal to Public Storage.Thank you- Rebecca Lindsay
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July 2023 by Benjamin Fisher
I canceled with them 2 months ago and they're still charging me. Getting a hold of a representative has been terrible.
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March 2023 by Aidan Richardson
Love the costumer service from Pat he always is there to help me in any way possible would recommend for your storage needs.
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January 2023 by Lawrence Ford
Melleny was extremely easy! Purchased some boxes too. Thank you Melleny for making my experience easy and fast.
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January 2023 by Kayla George
Melleny was great!! Would give 10 stars if I could. She welcomed us in with a smile and answered all of our questions with details, she also explained the differences in prices and showed us how to use the app. Thank you Melleny for being so great today, it’s very rare to get good customer service now a days!
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January 2023 by Elisha H.
I've been using this storage since November 2018. After a year, I received an increase notice of about $20 wasn't unreasonable. Last month I received an increase of over $100. I called and asked them to reevaluate. The person that I spoke to even said that was an unreasonable amount for the size unit I had...their largest unit was almost $200 less than what my increased rate was going to be. I was told that they would contact corporate and I would hear back. I called multiple times after never hearing back hoping to resolve BEFORE my payment was due; unfortunately for me that didn't happen. I them called and left another message and called again the next day and left another message. About an hour later I receive a call from a guy saying he was the location manager and the person (i believe her name was Mellany) was a temp so I should disregard what she told me. He was rude and kept over talking me. He said that he had submitted the request to corporate the day before however, i still haven't heard anything from him (that was a week ago). I most definitely won't be staying paying double the amount of a larger unit in the same location.