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April 2024 by Gregory Croteau
Needs to ease off on the indoor scents... Left having a headache for over an hour
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March 2024 by Jaret Grimsley
Spent over $2,000 on a bed frame in October of 2023, wait five months, and Pottery Barns shipping company cancelled my order for no reason. This is nuts, never ordering from a William Sanoma company again. Save your money, and save your time. Order from literally anyone other than these guys!
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February 2024 by Elizabeth Handy
Stay away from this store.We ordered a couch and the sales person said if it was rejected for any reason, we would receive a refund.The couch was brought in with a ripped slip cover and it wasn't even the correct fabric. The store won't handle this so I was referred to customer service who won't assure us of a refund. This business sells what looks like used furniture and won't back up their product and do the right thing. They are not reputable and do not value customers.I called the store to talk to them about their very poor customer service and the person at the store refused to help.
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December 2023 by Nitipong Permpalung
This is my favorite location to look for home decorations and furniture. All the staff are fantastic. We really like working with Kelly Giordano and Mervat Ajami-Thompson. Both always go above and beyond to help me. They spend time with me and pay attention to all details. I highly recommend this location.
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November 2023 by Jimmy Hammond
Beautiful store and seems larger than the PB, which was in the Annapols mall!
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August 2023 by Robbie Deaton
This is the wife's favorite place to shop for home decor even after it moved from Westfield Mall. The selection here is large and luxurious. We have been shopping at Pottery Barn for years and our recent visit only solidified our love of this store. The service is excellent as well.
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June 2023 by Lindsey W.
The new store is wonderful! I feel it was dying in the Annapolis mall since the mall itself was a ghost town! So glad to see them in a new updated store and thriving again. I had a wonderful experience with the employees who helped me place an order. It was busy but I was greeted upon entering the store and had a good time browsing.
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June 2023 by D S
My service was meh in 2016. I went in alone to choose items with which to furnish my new home and no one asked if I needed help which was fine, I don’t like people much. I spent a lot of time looking and buying. Not impressed with nonexistent customer service but it beats being followed around and treated like a criminal.
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May 2023 by Christina d
Terri was absolutely amazing. She came to our house and helped make an awkward size living room cohesive and cozy! Can’t say enough about how amazing she was to work with and how much we enjoyed our furniture shopping experience at pottery barn!
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March 2023 by Lindsay Schaub Everett
The Team here at this store is excellent. We recently moved to the area and needed to purchase a lot of new items and this team helped us with ordering, tracking, scheduling deliveries, & expediting when able. Special Shout out to Chloe and Austin who have been extremely patient and helpful throughout the process!!
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February 2023 by Courtney K.
Bottom Line: Good inspiration for decor but I remain skeptical about ordering furniture through them. The Pottery Barn store in Annapolis Mall has been looking beat for some time so I was glad when they moved into a new, fresh space at the Annapolis Towne Centre in January 2023. The new space is bright and sprawling and includes furniture, décor and housewares for living rooms, dining rooms, bathrooms and bedrooms. We really enjoyed walking around the new store and being able to feel various fabrics, glassware and such. I enjoy buying décor and house wares from Pottery Barn but I remain skeptical about ordering larger pieces of furniture from them. Having placed many furniture orders in the past for both custom upholstery pieces and hardwood pieces I know that there is a 50% chance that PB's third party logistics party will screw up delivery by incorrectly assembling furniture, ripping upholstery, etc. so for that reason I've generally stopped buying furniture from Pottery Barn.
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October 2022 by Sara McDonough
My complaint is actually with the Pottery Barn customer service, not this location in particular, but I needed to vent somewhere. I ordered a couch online August 2021. It arrived in January 2022 but was missing cushions. They ordered me cushions, but when they arrived, it was only cushion covers. They had to get inserts made, and it was 6 months until I had a complete couch. THEN I had to call the PB customer service 7 freaking times because they couldn't figure out how to process my small compensation for the 6 months of an incomplete couch. Last week they accidentally charged me $2,000. I will never shop here again. It has been an absolute nightmare.
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October 2022 by Juan Jesús Haro
Not many things in the store, you need to check online for almost everything, so cannot see the finish or quality of the products...
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August 2022 by Amy W.
I came into this store trying to find a specific sham for my daughters college dorm room. We have a pottery barn in Virginia and I always buy my bedding from here. There was a sales associate helping me named MeMe. She was very helpful in trying to locate what we were looking for. While in the middle of the transaction another associate came over with her customer and begin to move the associate helping us out of the way and starts to ring us up. She was very rude. She did this to help her customer. I told her I was not finished and she said oh I didn't know and keep on assisting her customer. It is clear after looking at these reviews that this has been a pattern of poor rude customer service. In addition, it also seemed discriminatory toward the other associate and myself as a customer! I will be purchasing this at a corporate level.
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August 2022 by Daniel Harris
Worst company ever! Make promises they do not keep.Bought a little under $ 20,000 in furniture.You call your sales person and ask where are my orders?She gives you a number to call, then they transfer you, then transferred again. What a joke this place is. Never again! Beware!
