Pottery Barn is a well-known retailer that offers high-quality home furnishings and decor. With a history dating back to 1949 in Chelsea, New York, it has grown into a multi-channel business that sells through a vibrant website, catalogs, and numerous physical stores worldwide. The store is popular for furniture, bedding, and accessories that help create beautiful and comfortable homes. Customer experiences vary, but many highlight the friendly and helpful staff. One customer shared a positive story about a store associate who went above and beyond to find a discontinued curtain, showing genuine kindness and care. Others praise specific locations, especially the Annapolis store, for their attentive service and knowledgeable employees who pay close attention to details and make shopping enjoyable. Many customers appreciate the large, luxurious selection of home decor, which keeps them returning year after year. Recent store updates and relocations have been received positively, with customers noting a more vibrant and thriving atmosphere. However, some reviews mention less satisfactory experiences, such as unhelpful service or feeling ignored during visits. Overall, Pottery Barn stands out for its quality products and dedicated staff, making it a favorite destination for those looking to furnish and decorate their homes.
This is my favorite location to look for home decorations and furniture. All the staff are fantastic. We really like working with Kelly Giordano and Mervat Ajami-Thompson. Both always go above and beyond to help me. They spend time with me and pay attention to all details. I highly recommend this location.
November 2023
Beautiful store and seems larger than the PB, which was in the Annapols mall!
August 2023
This is the wife's favorite place to shop for home decor even after it moved from Westfield Mall. The selection here is large and luxurious. We have been shopping at Pottery Barn for years and our recent visit only solidified our love of this store. The service is excellent as well.
