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February 2024 by Chemekki Mcconnell
This question is for the owner of Petco in AnnapolisMD. Can you tell your customers, WHY is Megan still working at your establishment. Knowing of all of the bad, and rude encounters that she has have with your customers. We have noticed that she had been reported several times, and months apart from each other. Last month and six months ago , but she's still there. So, is this the type of service that you would allow your customers go through. But the only thing that you say to us is that you will use the customers complain to better your company. BUT SHE'S STILL THERE. BEING RUDE TO PEOPLE ????
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November 2023 by Jessica Cameron Wakefield
It is rare that I actually like going into big box stores but Petco is the exception. Management is great, workers always seem knowledgeable, helpful and professional. The groomer we use, who came highly recommended, is also amazing. We are starting dog training this week with Simon and am looking forward to great results. I always make an effort to shop in store rather than online so I can support this great store and it’s staff.
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November 2023 by Monika Dockendorf
Meg is an amazing groomer. We have been taking our goldendoodle to her for years. Meg is reliable, talented and cares for our dog’s wellbeing. We are SO lucky to have her as a groomer and I hope Petco appreciates her as much as we do! Thank you Meg!
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September 2023 by Aaron Ludwig
Dan went the extra mile to get my account figured out with tech support and was able to apply my rewards. Wonderful customer service.
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September 2023 by Seth Colgan
I was at this location a week ago for a check-up and vaccination for a new kitten. Turns our the age for kitten vaccines has been raised to 12 weeks, but the staff was super helpful regardless. The two young ladies that helped me and my bf were very kind and gentle with out little kitten and gave her the shots they could due to her age. The staff is knowledgeable and kind, exactly what you want when seeking medical treatment for your furry buddies. 10/10 would get their kitten vaccinated here again!
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August 2023 by Dayle
The best Petco I have been to by far. Extremely friendly and helpful. I drive 35/40 minutes to get to this store passing a closer store because of the great service I get, it’s worth the drive!!
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August 2023 by Angela Martino
While Petco has a 48 hour cancellation policy for grooming, they canceled my dogs groom appt with less than 24 hours notice and made no effort to reschedule her.ETA: After not hearing from Petco for two weeks, I heard from them today at 11:24am offering me a 12:00pm appointment because I was first on the waitlist. They waited TWO WEEKS to address the issue and then only provided 36 minutes of advanced notice for a new appointment.
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July 2023 by chesmom2
Yesterday I tried the online ordering and store pickup at Petco. It was so easy and quick. The store personnel even offered to load the large aquarium into my car. I'll continue to shop this way at Petco as often as possible. It's great because I know upfront if the items are in stock.
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July 2023 by Nicki Cheney
A typical Petco, but there is a cat adoption room in the back. It’s partnered with a local cat rescue.The store itself is somewhat small. However, it’s always well stocked and the staff is very friendly. Always willing to help find something or answer questions. They carry a great selection of specialty and high end dog foods—we had to switch our dog to a grain free, poultry free diet. It’s one of the very few stores where we can regularly find Merrick items in store rather than having to order online.It’s located in a strip mall area with lots of great stores and restaurants. That’s good for other shopping, but bad as far as being busy. The parking lot is an absolute madhouse.
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May 2023 by Addison Phillips
Had some grooming issues with our dog, spoke with the manager on shift Lindsey and was very understanding and helpful. Then we received a call back from the grooming manager Megan, quite the opposite interaction. She was quite rude and made an excuse for everything that could of possibly happened, regardless of their poor service. Not bringing my business back to Annapolis Petco.
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May 2023 by Joseph
Don’t get your animal groomed here! They won’t treat you with respect, nor will they stand behind their grooming, they prefer to make excuses for poor quality. Take your grooming business to Bowie Petco, always fantastic service and they always go above and beyond!
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May 2023 by Jordan Lawson
Grooming service was horrendous, I’ve always gone to the Bowie location and had fantastic results. This is definitely a one and done, I’m never coming to the Annapolis location again.
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May 2023 by Latosha Dukes
I really liked it when I walked into the store where the groomer knows Bella by name. I've been going here for 3 years. I love love the blueberry facial. Bella always smells so clean after visiting the groomers, and she looks so nice and well trimmed.
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May 2023 by Melanie Graham
I was asked if I’d like to pay $.10 for a bag. I said no and carried my items out in a shopping cart as a matter of principle
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May 2023 by Kathleen Lopez
I enjoy shopping at Petco for all my Pets needs. I love that they give you free food after a certain amount of purchases. I always earn rewards for shopping. I recently started the dog training classes with Simon and I am happy with the progress so far!
