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December 2023 by Matthew U.
I was on my way back home and needed to stop off to get some items to restock at home and that included items for my cat. Petco has been a hit or miss type of establishment for me lately. And in this review I will tell you why.A few years back I had purchased a self cleaning litterbox for my cat and it has worked wonderfully. It is so easy to use and my cat seems to appreciate the lack of need to remind me to clean it so often. Everything was going so smoothly until recently.It was at this location that I realized that I am running out of luck for this litterbox. The company that made it has decided to discontinue it. Not only the litterbox itself, but all the items that are a necessity to continue using the litterbox. I.e., waste receptacles and carbon filters.I went right to the litterbox section only to find that nothing by the company exists in the store anymore. The one thing about this litterbox was that it was basically sold exclusively at Petco, or you could go online in hopes to find it on Amazon or their website. Not the case anymore.I even rummaged through their small clearance section in hopes to find anything that remained in store, no luck. At that point I was ready to leave. No more litterboxes, litter, waste receptacles, or carbon filters. Feel like I'm being forced to purchase a newer self-cleaning litterbox at this point. I will find a work around as the litterbox is one of the more expensive side.
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November 2023 by Angeles Molina
Excellent staff
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August 2023 by OneInBillion470 emlp
Very friendly staff, always a pleasure swinging by.
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July 2023 by Angela M.
While Petco has a 48 hour cancellation policy for grooming, they canceled my dogs groom appt with less than 24 hours notice and made no effort to reschedule her.Then, after not hearing from Petco for two weeks, I received a call from them at 11:24am offering me a 12:00pm appointment because I was first on the waitlist. They waited TWO WEEKS to address the issue and then only provided 36 minutes of advanced notice for a new appointment. When I declined the last minute appointment they still made no effort to reschedule.
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July 2023 by Google user
Very friendly staff, always a pleasure swinging by.
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December 2022 by Stan M.
This place is ridiculous. You can't find your way around easily. They don't have some of the most common brands & products. And with what they do have, the price at the cash register is quite a bit higher than what is marked on the shelves. What pet store doesn't have a good deal of Milk Bone products, FFS?
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October 2021 by C L.
I have been bringing my dog to Petco for grooming once monthly for the past year or two and have been pleased with the service and prices. Several months ago the option to book appointments online became unavailable so I've been calling the last couple times. Being able to reach grooming can be challenging. Most recently, I have been calling for about a week and left two voicemails and still haven't gotten a response. Really disappointed that I will have to take my dog elsewhere.
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September 2021 by Kathy G.
If you need to groom your labradoodle, Petco did a great job! I asked for a "summer cut" and was very pleased. Plus, they groomed him in TWO hours. Unheard for these spots. Very happy, my pup seemed happy too!
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June 2021 by Kevin M.
I absolutely LOVE this location! I have always loved animals and have enjoyed having dogs and cats and salt water fish, etc.... I'm always in a petco where ever I live. Some times service is ok, good, bad.... this location is outstanding. My partner and I love building salt water tanks and have had such a great time interacting with everyone within the store! Anastasia, Trevor, Aries, Alex, are just to name a few who have gone above and beyond with educating, assisting and help to order the fish I desire to have in my tank. The tanks are so well maintained and the aquatic team is so knowledgeable, friendly and chill. It's such a good time going into this store and I always leave with something. The entire store is clean, well maintained, smiling faces across the board! Not only is this a great sign of genuine animal lovers working at this location but it is a direct reflection of its impeccable Management team. Working with them has been so easy, stress free, educational and fun. I'm so happy I have found a petco so close to my home that I can literally stop in every day and smile. Thank you for such wonderful customer service and expertise in your field!
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May 2021 by M K.
I wouldn't even give them 1 star that store is poorly run. No one had a name tags And very rude. my sister and her husband took their 2 & 4 year old. A woman ask them twice if they had a mask for her 4 year old she says it was state law for everyone to wear a mask. she must not read in state of Maryland it is 5 under don't have to wear a mask. There is no sign saying to wear a mask in the store anyway my sister and her family left the store a woman wasn't a customer or a employee she rude And give them the Finger for no reason. no One in my family will be going back there
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August 2020 by Jackie P.
This may be bias because my sister is the manager here but I love this Petco. We switched from Petsmart because of her working here. She knows everything and she got me all set up with great cat litter and a few products to stop my cats from going outside their litter boxes. We drive all the way from Waldorf. Great store! This store could use some cosmetic updates but I'd rather have an old store with great employees than a dazzling new store with employees who don't care. Thanks Jamie, see ya this week.
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February 2020 by Roselle Dae
I had a great experience with Vetco and my puppy! She was able to get all her neccessary shots and was even able to play with some other doggies. The wait was a little long, but worth the time. If you don't want to wait in line for a while, come as early as possible.
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December 2019 by Patricia Bolbecker
Don’t bother going here if you ever need your cats nails done. They’ll greatly cut them on Saturday’s for you and then just stop and offer you 1pm on a Tuesday. Yeah lemme ask my boss to leave work to cut my cats nails. The tech who’s done it is there working today, just doesn’t wanna do it on a weekend.
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November 2019 by Patricia T.
I was in their fish department and wanted to buy some fish. The employee was working on tanks, so I waited patiently...and waited and waited. After standing there for 25 minutes, and not being asked if I needed any help, I walked out. She could care less about waiting on customers that keep the store open.
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November 2019 by Michelle R.
As usual, the ladies were amazing! They always take good care of my pup. I will not take my pup anywhere else.