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February 2024 by Elena Fown
Staff is always nice, supply is good. The inside of this store is just old and smells, like many of the buildings in the shopping center.
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February 2024 by Michael Siehl
Went to the store for balloons for my great nephews birthday
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January 2024 by william craley
Friendly check out staff, we'll stock store, clean and organized.
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January 2024 by Heather Williams
Clean, organized, friendly.
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November 2023 by brian johnson
The staff is a very young staff including the managers but very friendly very professional and customer orientated.
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October 2023 by Lindow Blackheart
2 females just wanna laugh and all when I ask if they have a item. Poor staff
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September 2023 by Drew Trachy
Possibly the worst customer service experience I have ever had. Walked in to three employees huddled around their cell phones all the way at the end of the counter with not a single utterance of a welcome to the store. Picked up a few items for a gathering pretty much fending for myself when I was clearly searching for the appropriate isle to find said items. Oh and checkout was the best part! I rudely interrupted the cashier’s personal FaceTime call that she politely excused herself several times to answer, put on her headphones (because it’s only polite when answering a personal call while you’re ringing up a customer of course), and delay my transaction by stopping several times to engage in her important call. I don’t know if I even have to say it but a goodbye and thank you was out of the question because it seemed her important FaceTime was of utmost concern. Save yourself the trouble, go somewhere else.
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July 2023 by Leonard Collins
Went to party city for balloons. They have the largest section I have seen locally. Service was good and gentleman who helped me was great.
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November 2022 by Anne Gotimer
Great selection of items for all occasions. Things are always tidy and well stocked. I've ordered balloons here a number of times and they always look great! Staff members are super helpful and friendly!
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October 2022 by Griffin Palmer
Cool store, great selection, clean, HORRIBLE SERVICE!I went in looking for something that their website said they had in stock for pick up. After not being able to locate it, I tried to ask an employee for help. The 3 employee's were off to the side talking among themselves, and for a while, despite standing by a register, none of them came over to help me or even ask me if I needed anything. For all they knew I was trying to check out.Finally, when I call over to them I get a response and they don't even come over to where I am, and instead, yell from where they were. I tried to explain what I was looking for, and they clearly didn't know what I was talking about, gave me their best guess where I could find what I was looking for, and low and behold, it was not where they told me. I settled on something else since I couldn't be helped..And then I go back to the register, told them I couldn't find it, and then the woman who checked me out couldn't even be bothered to put her phone down and continued to text while checking me out AT THE REGISTER!Terrible service at such a fun store. I will NOT be back
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October 2022 by Elizabeth Hortopan
Horrible. Said they were out of helium. Saw them blowing up balloons for “pre orders only.” Just needed two balloons- and it was a bold faced lie that they were out. Will not be back
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September 2022 by Julia Owens
Let me just start with Felicia did a great job helping me, her manager Alicia on the other hand did not. I did an online order for my mom’s birthday party, I ordered some balloons and decorations. The ordering process went fine. About 6 hours before the delivery window, I called and moved the delivery window up, that got approved completely fine. The delivery was half an hour late out of the new window due to the balloons getting delivered to the wrong address. When I got the balloons, four of the balloons were popped by the Uber driver that they had sent them with. And then on top of that, Alicia (manager) told me that if I wanted a partial refund I would have to drive the 20 minutes to the store in person, even though I had at no point during the ordering or delivery process stepped foot in the store. I was texting with Felicia throughout this process, I texted her about this issue. She informed me that her manager was incorrect and that she could submit an online refund form and that she would get that fixed for me tomorrow. Felicia was great throughout the whole day, she asked me follow-up questions on how I would like the balloons tied, she was very thorough and seemed pretty knowledgeable.
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September 2022 by Yehuda Barnett
So I fell down with Covid but I was not out for my girlfriends birthday thanks to party city. She lives outside their delivery area yet the manager allowed me to order online have an Uber driver pickup and deliver the order hopefully making her birthday all the more special.The Annapolis store always seems to go well above the call of duty. When I go inside the people are always kind with their greeting and smile, the managers there must run a tight ship because everything always seems to be in order.Love this place, love all the staff I’ve worked with and love the managers. Love this store, you’ll be hard pressed to find a better party city out there.
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June 2022 by Larry Austin
Actually pretty good they have big person sizes as well
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March 2022 by Brian Yeatman
My wife and I took our grandson in to get a birthday balloon for his father, and of course, he wanted a balloon as well. The young ladies who waited on us were very helpful and friendly towards us and our grandson as we browsed around. Much appreciated!
