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“Small but quaint paint store. They have a huge selection and good quality paint so I stopped in. However, they must cater to contractors more than anything. I'm not a contractor and I was ignored. Don't get me wrong, I don't care to be bombarded by staff asking if I need help, but a quick HELLO when one comes into the store or "Are you finding everything okay?" might be helpful if one has been walking about for a while. Other than that, the selection is great, good location.”
“I went into this location to try and color correct a gallon that I got at a DC location. These guys are great, they didn't just correct my mistake they actually replaced the gallon free of charge. Saved my project. My new paint center for sure! Thanks guys.?”
“The first thing you need to understand is that the primary focus of the business is contractors not individual members of the public, at least when it comes to the "paint" part of what they do. Accordingly, they don't make customer service their #1 job. But they are super knowledgeable and gave an incredible line of products. I've been working with them for a long time and received great painting and wallpaper contractor recommendations from them. They are nice to me now and give me discounts when I buy direct. I've also used the "decorating" part of the business and, again, they have great selections on fabric, wallpaper, and rugs and their work is great. So just keep your expectations on service calibrated correctly and you will be happy.”
“I've always passed this store for the big box thinking they wouldn't have what I needed. I was wrong! Recently I've been dropping in there because they are so close and I've haven't been disappointed yet! Not only that, when I need salt, they deliver...for free! This is a really great place and good prices!”
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“I am a longtime, repeat customer of Sherwin Williams (West Street, Annapolis, MD). I love the predictable quality and results. Colors and finish are true to the color chips and displays. Store staff are always helpful, and provide reliable recommendations.”