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January 2024 by David Klingel
The process of purchasing my new spa was seamless from beginning to end. The expertise of salesman Chris Williams was very much appreciated From the moment we walked into the store he was very welcoming, and all the way through delivery, and a in person tutorial made the process of purchasing a hot tub easy stress-free. Offenbachers is definitely highly recommended.
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January 2024 by Joshua Gifford
William helped us through everything. Every question was answered, and did an in person check to see how we were doing. We love our new spa and we couldn't be any happier with our service.
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November 2023 by Michael Walton
I recently purchased my hot tub from Offenbachers and have been really enjoying it. John was my salesmen and he was very knowledgeable and even drove over an hour to my house to go over the hot tub and it’s functions again. Who does that? Overall great service very happy with my decision. I highly recommend John if you’re in the market for a hot tub and/or outdoor furnishings. He’s stellar at customer service and goes above and beyond for customers.
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October 2023 by Samuel Maranto
We needed help renovating and furnishing a small downtown patio with limited space. William was knowledgeable (and very patient - it took a months for us to make a decision) and super-responsive. His recommendations were on-point and the end product looks great in the space. He’s also done a great job with post-sales support. The prices at Offenbachers might be a little higher in some cases, but the quality of their products and their service make it worth while.
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August 2023 by Heidi Ford
Sending a huge thank you to William and the exceptional Offenbachers team! I had to order a replacement part for my damaged patio chair, and their service was outstanding. They determined the part I needed, provided realistic delivery timelines, and kept me informed throughout the process. Additionally, they went the extra mile to ensure the part perfectly matched my chair. Despite having the opportunity to encourage me to buy a new furniture set, they didn't, earning my loyalty as a lifelong customer. I highly recommend Offenbachers for their top notch service!
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August 2023 by Anthony Herrod
I had a great experience at Offenbachers in Annapolis. Everyone was friendly and helpful. In addition, the selection of high quality outdoor furniture was extensive. I purchased several furniture items for my patio. I highly recommend Offenbachers.
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August 2023 by John Geary
I am extremely pleased with my new Sundance hot tub. The sales representative was exceptional. I had a new deck installed and I planned to have the hot tub situated on the deck. Mr. Chris Williams came to my home on several occasions to consult with me on the placement and access required for the delivery crew to properly protect the deck and to navigate the steps and gates. Mr. Williams was totally flexible with my schedule and provided information on my purchase in an accurate and timely manner. I highly recommend Offenbachers if you are in the market for a hot tub.
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August 2023 by Neil Weissman
I’ve been doing business with William at Offenbachers over the past few years. Service has always been exceptional. When my furniture was delayed during Covid, they provided loaner furniture for us to enjoy while we waited. It was worth it. My new furniture is high quality, comfortable and low maintenance. I didn’t think twice to go back to him when I wanted to add a bistro table. I'll def go there for any future outdoor projects!
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June 2023 by Laura Hack
Chris Williams was a great salesman, knowledgeable and not high pressure. He answered questions quickly and followed through on all promises. He even came out to the house after installation of the spa to show us how to use it and make sure that it was set up properly. I would definitely recommend Offenbachers and Chris for a hot tub purchase.
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May 2023 by Lynnette Manning
William Woodard (The Annapolis Store) was our sales agent for our beautiful hot tub. He was an amazing salesman and went far and beyond what I even new was possible. We we’re a little nervous about the purchase because we we’re unsure what was right for our needs. However speaking with William and hearing how knowledgeable he was put those worries at ease. Out of my 50 years I have never experienced such a smooth and easy transaction. I have never met a sales person who exceeded all my expectation's. He messaged us daily to make sure everything was fine and that let us know we were in good hands. Thank you so much William Woodard. You are indeed truly appreciated. The McDowell’s
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May 2023 by Bob Kight
Purchased outdoor table and chairs there over 15 years ago…two of the chairs are rockers which need a few replacements parts to function properly…visited store (William, Asst Manager )with damaged part and and was courteously and efficiently assured that a replacement could be located….follow up email next day provided specific links to order new parts required at a very reasonable price…happy camper here !!!
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May 2023 by Vincent B.
I'm looking to spend thousands of dollars with this company because of reviews. I go in Sunday, drive 45 minutes mind you, to not be greeted at the door, I brought my 2 children. Granted I was dressed in comfortable walking gear, so maybe I looked like some poor schmuck and the sales reps thought that I didn't have the money to be worth their time, I don't know. Look at hot tubs for maybe 5 minutes while the 3 guys carry on behind the desk. Someone finally came my way, I told him what I wanted, he showed me the one hot tub option and gave me a list of contractors to run electric out to my patio. Call and get that estimate, it's not near as much as the sales rep was acting like it would be. So I call back there at 4:52, just got out of work. Guy answers the phone, I tell him my plight and that I was needing the price for this specific hot tub and he says no can do, hot tub guy is gone for the day. I said ok...can I speak to maybe a manager then that can get me the price, he said I am the manager on duty but I only do the furniture dept. and I should know they close at 5. I said it's 8 minutes away, I'm looking to spend thousands with your company, I need a price, stop being an a****** and just give me the price. He hung up on me. When someone's calling your company looking to get a price on something, give them the damn price. I'm going to reach out another day, hopefully this individual isn't working and I can get to the older gentleman that helped me to begin with.
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April 2023 by Ginny Jump
I am very happy with my experiences at Offenbachers Home Escapes, Annapolis store. John Antonelli was friendly, knowledgeable, resourceful and patient. He helped me put together an affordable, high quality very ,attractive outdoor patio sectional sofa set. I am extremely happy with the final product and set up. I'm looking forward to a wonderful spring, summer and fall outdoors.Ginny
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April 2023 by Caroline Aras
Just had the best experience working with William at the Annapolis store to replace our patio furniture. Expert advice & professional service well beyond what I am usually experiencing these days. The product lines are beautiful and build to last. William is a thoughtful listener who quickly moved at the pace I wanted to select and complete our order while being sensitive to cost and budget. Scheduling and delivery was equally seamless and delightful actually. I highly recommend the Annapolis store both for the customer service and products. (Customer service is my thing so I don't offer this recommendation lightly.)
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April 2023 by Sharon Norris
The other reviews for the poor customer service in the Annapolis store are 100% correct. The furniture we had delivered appears to be high quality, but our person was all about making the sale and getting the payment. Our sales person incorrectly put the wrong email address in the system, delivery was supposed to be postponed and they called the next week to schedule, communications for everything in the process was awful.
