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January 2024 by Zachary Woehlke
Taylor was awesome and extremely helpfull
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December 2023 by Dalia Alezra
Staff so rude at this location I'm considering leaving M & T altogether. Treating customers like they have half a brain. I have never experienced such condescension in my life. And from low level branch employees? No thanks.Such a shame.
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September 2023 by Rhonda W
I have a problem with this branch nearly every time I go in. I called Tues. to ask if there was a notary, I was told yes. I asked if they had a specific lunchtime that I should avoid and was told no. I immediately drove to the branch only to find out that he had several appointments waiting and was told I could make an appt. online. Why was I not given that option when I called in? They could not schedule it in the office. Appt. in hand, I came in with my documents the next day only to be told they could not be notarized because there was a correction. As a notary I know this is false. I had to explain to the notary what the actual job of a notary was. He said "I just took the test to renew so I know this can't be done" Well guess what I just took the test as well and you are wrong. He still refused. I called the National Notary Association from a verified number on speaker and got their trained expert who also told him the job of a notary and that he of course can notarize a document that had a correction. He still was not comfortable. He went to confer with one of M & T Banks notable Notary experts and I could hear him mocking me in a derisive voice stating she said "she has been a notary for 20 years and actually called the NNA for clarification and they stated it could be notarized." He then returned and said that he still did not feel comfortable and refused the notary. I had to drive all the way back to the office print additional copies of the form and drive back to the branch for a 3rd time. This was a jurat and I should have been asked to swear to the truthfulness of the statements in the document but the "notary expert" never even did that. This is just the latest issue in a long list that they can't seem to figure out. It would be nice if they properly trained their staff.
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August 2022 by Michael Jones (Asrei)
Been here a few times and had good experiences. The manager Bill was especially considerate and professional during my last visit here. Thank you also for the help with the wire transfer!
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September 2021 by Cherron Robinson
The bank is extremely slow with clearing checks that were suppose to be cleared days ago. M&T is one of the most known banks but it might just be be the worst. It's very hard to obtain your own money. The customer support member at the branch decided to hang up on me as I was about to ask a question. Instead she says "Okay" and hangs up. Very unprofessional. I recommend going to a different branch. It's worth the extra drive. Or simply switch to a new bank.
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August 2021 by Amy Krimm
Kim Knight was wonderful in assisting me and my son with a difficult transaction. I have banked with M&T for approximately 10 years and Kim is up there with the best in customer service and her knowledge of figuring out a complicated transaction. Thank you Kim.A.Krimm
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June 2021 by Victoria G
Rude and unfriendly tellers. Go to BB&T you tell them what you want and how you want your money and they give it to you in a non roundabout way.
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January 2021 by Amir Qureshi
I made a worst mistake of my life by opening a bank account in the M&T bank. I had all my automatic payments setup but they closed my account without any warning or update. Just because of their unprofessional way I got fined by credit card cuz they closed my account. I would rather pay monthly fees but get an account somewhere else.
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October 2020 by Chris Dubin
The one across from the Towne Center 21401 zip (not branch on West St) treated me like a second class citizen. I am a traveling IT Healthcare contractor. I fly from Baltimore to any Hospital in the ? that requires me to fly there, during a PANDEMIC! I misplaced my IT travel bag, walletz passport, Bank Debit card, check book and PASSPORT and Driver's License, oh wait and ☎️. Refused me service. Could not withdraw from my Own checking and two savings accounts. My parents are dead and I have no living biological relatives. Yup, closing bank ? M & T. Good riddance. Hello Bank of ??
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September 2020 by Lance Williams
Attempted to ask for help. Was told a call back. Was told they could not help. Small business stay away. Supervisors did not even help. Spoke to a Gabrielle and stated to look else where for help because the business manager was not in
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August 2020 by Yessica Reyes
Don't waste your time here that guy Andy was never able to help me go somewhere else.
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June 2020 by April Wagner
I had a great experience with RJ at this Branch today. I called with a question about transferring funds from a CD that had reached Maturity to a Savings Account. RJ was not only exceptionally helpful on the phone but also when I came to the Branch. He was pleasant, informative, and wonderful. He walked me through the steps and helped me sort out my accounts. I hope that the management team knows what a great asset he is to this Branch. I will definitely come back here. He is welcoming and very helpful! :)
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April 2020 by Anthony Jordan
Not sure why they are less than a 5. Very friendly and helpful
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September 2019 by D Man
Horrible wait time, worse customer service. I waited for about 20 minutes to get seen by one of 2 customer service reps in branch. Once I got in the private office, the woman was very abrupt and abrasive towards my simple request. There was printer trouble (which was not her fault) and instead of asking if it would be okay if she helped someone with a notary...she states that she is doing it and leaves the office to attend to someone else. I think the most disappointing thing was when she made an error for my request, instead of acting contrite when I pointed it out, she gives an obnoxiously loud sigh, and goes to the computer with heavy clicks/keyboard presses. As a customer, it was apparent that she was not happy doing her job in helping me, and I was more of a bother than a customer of M&T. This is the first time I went into this branch and I can say with 100% certainty that I will drive to my hometown branch when I need service rather than go to this one again which is closer to my work. I was going to put a complaint to the manager but it didn't look like there was a team leader or manager on the floor. I am very disappointed with M&T as I have been a customer since I was very young.
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August 2019 by George Kotula
I would give this branch a 0 if I could. I went there instead of our normal branch because it was closer and deposited a large check, tracked it thru to make sure it made it thru the system of the next several days. Bank statement a week later confirmed all was ok. 3 weeks later when online in the account I noticed an additional transaction for a large withdrawal on the same day as the original large deposit. Bank teller made an error, tagged the next transaction after mine to my account as well. Now nearly 7 weeks after the transaction and still not resolved. M&T is a good bank, this is a terrible branch. Never again for me.
