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October 2024 by S. H. (Cocoa)
The staff was friendly and helpful. Found a great bargain.
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August 2024 by michele c
Great service. Popped in to get links removed from my watch. Quick and friendly service.
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July 2024 by Hannah Le
Be aware of this store : they will be happy to sell you anything but when u change ur mind and want to return it, that’s when they will tell you their system is down . But they still can sell you anything and charge your card . So scam . Never again . I warn you be careful with this place .
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April 2024 by Krista Michael
I will never purchase anything from here again. I’ve purchased Kate spade and coach typically and now purchased a Michael Kors purse from their website. I’ve never had an issue with any purse. As a matter of fact I beat the crap out of my coach and they seem indestructible. I work from home and hardly go anywhere therefore hardly carry this purse and have only had it about a month as well.A patch of the leather on the back is disintegrating like it is melting, but it has not been exposed to anything hot. Mostly just hangs on my key rack inside of my front door but There is a patch of the leather that is like disintegrating and it is sticky and is getting all over my clothes and will not wash off. It’s very bizarre.Contacted customer support via email and no one responded 3-4 days later so I contacted the chat. I spent like 15 min providing pictures and a ton of information as requested. The agent gave me a case number and immediately disconnected the chat. No resolution.So I immediately opened a new chat and despite already having provided all of this info and pictures the new agent asked me to provide again. She also kept telling me to double check the order number although I was copying and pasting it directly from the email receipt from the online purchase and even sent her a picture telling her she can double check it. It’s right there. She then said sorry pictures were reviewed and they won’t do anything about this. All decisions are final.
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January 2024 by Vida Haynes
I stood in this store for 20-25 minutes with 3 associates and 4 customers including myself. Only 2 of them were in store ahead of me. I was completely ignored the entire time. Even after they acknowledged and attended to the mother daughter duo that came in after me. Not even a "i'll be right with you."Once an associate was free, she began straightening the store and I had to actively summon her to help me. It wasn't until AFTER my transaction was approved that she apologized for the wait with an awkward laugh. If I hadn't needed these boots for tomorrow, I would have walked out.Terrible. Just awful. As an affordable luxury brand, you all should be better.
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January 2024 by Tina Dennison
I was on Live Chat with Ricardy, and Ricardy was the MOST helpful person I have ever had the pleasure of dealing with. Very knowledgeable and knew exactly what I was asking, and of course, resolved my issue. Ricardy is most definitely an asset to Customer Service. Thank you!Tina Dennison
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January 2024 by Stella Kocharyan (Realtor)
Michael and Lana is the reason i will def be back here for the rest of my Christmas Shopping!!!
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June 2023 by Jaison Grassel
Kyler wad such a pleasure to work with! He helped me find the perfect gift for my wife and I will definitely be back. Ask for Kyler everyone!
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February 2023 by Elisa Lupton
Misleading return policy! Won’t take back a perfect condition purse purchases just 2 days ago when girl who sold it said we would have 30 days to return it!
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November 2022 by Lisa Mitchell (Songbird)
Love the boutique. Items are different from the Outlet.
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September 2022 by Diana Needle
Looks like that kind of upscale places.I had such a good experience in this place. Crystal was very nice with me.Michael Kors is a nice brand for handbags, so I was looking for a small one and I found. Nothing bad to say about!
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July 2022 by Lisa Mitchell
Love the boutique. Items are different from the Outlet.
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March 2021 by Lia T.
Subpar Customer Service! I came in Saturday, Feb 27 about 90 minutes after opening looking to make a purchase for a friend who absolutely loves Michael Kors. The blonde young woman and blonde male did not greet me upon arriving or any time within the few minutes that I was in the store. I was the only customer in the store at the time. They carried on a full conversation the entire time I was searching for what I needed with no help. I asked for assistance but I assume I wasn't loud enough or flailing my arms so my requests went unanswered. I ended up having to go with another brand completely. I am very disappointed with the lack of customer service and employee training. I definitely won't be returning to this location again.
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December 2020 by Melvin Walker Jr
Salesperson very helpful. Made shopping there a pleasant experience.
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February 2020 by bessem mabrouk
So expensive compared to other brands that are fully ? % leather made
