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November 2023 by Annette Warren
The customer service is exceptional. However, I am still waiting on an order placed in late July. Highly disappointed!
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September 2023 by Natalie Linkous
The couch cushioning has become very worn after 2 years where it feels like you’re sitting on the solid frame. The StealthTech has had so many issues that we no longer turn it on.
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September 2023 by Natalie Glascock
The couch cushioning has become very worn after 2 years where it feels like you’re sitting on the solid frame. The StealthTech has had so many issues that we no longer turn it on.
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August 2023 by Eddie Tobin
Virtually nothing in the store is able to leave with you. “It’s all for show” and must be ordered, which really limits your overall shopping experience. There were 2 staff members working at the time I went in to look for a new love-sac blanket. One was training and she was very friendly while the other one was short and very impatient with the trainee. I think it’s extremely unprofessional that a manager or trainer treats a new employee that way in front of customers.
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August 2023 by Tracy Eutsler
Sales associates helpful and friendly. Easy ordering process. I haven’t yet received my LoveSac but I’m excited to receive it and hopeful it’s easy set up and no issues with delivery or quality of LoveSac once received
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July 2023 by John Boggio
Our sales rep (Fran), and her co-worker (Kim), were very nice, informative and assisted us tremendously in configuring our sectional.
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June 2023 by Chris Howard
Very knowledgeable and easy to work with. Staff is great to work with.
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June 2023 by Brian LeCates
I attempted to purchase a Lovesac sactional sofa online and ran into a few problems. I went into the store at the Annapolis Mall and Kimberly was great. She assisted me in recreating the order I had attempted online as well as provided me some suggestions on new items (reclining back) that wasn’t even available online at that point. The in person experience was great! I placed the order on Monday (Memorial Day) and the boxes were delivered the following Saturday. I couldn’t be more happy with our new Lovesac.
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May 2023 by Frank Downs
Excellent service and very understanding team that helped my family find the right couch. Many thanks to Fran and the team!
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March 2023 by Justin L1029
Tim at the Annapolis, MD location was really personable and honest. He wasn’t pushy and was extremely helpful on making sure that I was taken care of and got the best discount available and experience.
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February 2023 by Janet Jackson
My experience at the Annapolis Mall store was awesome! Tim was very helpful, even though I did all the footwork prior to coming in! But he was very patient and helped me finalize my purchase! I can’t wait to receive it!
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February 2023 by Phillip Frazier
Couch is great. Sturdy even with the modular design. I exchanged accessories after 2 weeks and it went smoothly.
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January 2023 by Ju N.
The couch cost over 10k and they ship via FedEx unassembled with our white glove delivery option, no ability to schedule delivery so has to be random day and u have to plan how to be home, and no one assembled it. One must open boxes. Lift it. Carry up stairs. Self assemble. And then dispose of the 20 plus boxes it comes in. Absolutely ridiculous at this price
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January 2023 by Q Mason
Hi! If you’re thinking about getting LoveSac… Do It! This will be my 2nd SuperSac and we cannot wait to see it setup in our basement soon! Already looking ahead to comfy movie nights cuddled up my husband and our pups! Don’t let the price get in your way. You’re paying for Quality. Now to get my Sectional!! ?
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January 2023 by Scott Riser
The Lovesac product is perhaps the most durable and versatile furniture line in the market today and we'll likely never consider different furniture as long as the quality remains high. I would give it 5 stars except the staff working the local store in this latest transaction, we've had several, were not up to the same standard as prior representatives. Though they were busy they seemed bored and inattentive which resulted in the getting the order shipping incorrect and delayed our entire purchase considerably