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September 2024 by Tea Cass
Up front, the staff was pleasant... but that is the end of any pleasant experience.
Brought vehicle in for an issue (google dizzytuning / "fiesta-st-part-throttle-surge"), but was told that it was a clutch issue. I did not agree with this and chose to pick up the vehicle to take elsewhere.
I received the vehicle with the clutch almost completely burnt out, will barely hold any gear. The vehicle was NOT in this condition when dropped off. When my wife went to pick up the vehicle she learned that there was only one employee capable of driving a manual transmission, yet we were told that 3 techs drove the vehicle and determined it was a clutch problem (found out even our lead service coordinator/tech, the person telling us what was wrong, couldn't drive manual).
They agreed to tow the vehicle back to the dealership to take another look and I explained my concern that again, the vehicle was brought in with the clutch working perfectly (I have driven manual vehicles for 20+ years), but in the end said that this was how it was.
I should never have brought the vehicle here... it was dropped off with a small issue that is google-able in about 5 minutes and picked up with a completely destroyed clutch, which they wanted to charge me to fix.
Trust the poor reviews of this place, take your money elsewhere... but again, they were at least pleasant people.
DO NOT GO HERE, they will lie and potentially destroy your vehicle.
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September 2024 by Justin Hillman
Quick and efficient. Shuttle service solid and lounge areas is very nice.
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August 2024 by dArrick Tolliver
Just bought my Mustang Mach-E GT from Koons Ford-Lincoln of Annapolis last week. The customer was outstanding! Darrick Tolliver really knows his stuff about this vehicle. He made me feel welcome, valued and appreciated. Not just another mark on the board. I felt like I mattered!
My entire experience including the Business Managers Andres and Dave were outstanding!
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August 2024 by m9499
Pleasant
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August 2024 by Panther_72
Service department is below average. I would recommend taking elsewhere.
Utilizing the app and their website, specific coupons were available for this location. Specifically, a free oil change, for the first one after buying the vehicle. Our salesperson months ago even noted this. We were able to provide screen shots of this to the service department employee and manager. They did not honor it, and noted that the app and website are out dated.
I will be taking this vehicle somewhere else, where the price provided is the true price to be paid. And better customer service.
Sales department is amazing. Service department needs some management attention.
Follow-Up per request below. This was the Annapolis location on Tuesday 8/20/2024. The vehicle (2023 Ford Explorer) was dropped off at 11 am for an oil change and tire rotation. Please obtain my contact information from that appointment, if Followup required. Or provide a email to follow up with.
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August 2024 by Tiffany Helfer
I had an amazing experience with ordering my custom 2024 Bronco Sport from Koons Ford and Brandon Ballard was super helpful, friendly and informative thru the entire purchasing process. I was absolutely come back to the dealership again.
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August 2024 by Andres Zavala
Excellent service highly recommended
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August 2024 by Michael Datch
Excellent service: Mike exceptionalexperienced staff
Very p;easent staff.I give all perfect scores
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August 2024 by Matt Vetter
What an amazing Experience! Beautiful show room and amazing staff!
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August 2024 by Rik Squillari
Chuck was excellent. He knew I was looking for something specific and he kept on top of it. Made process quick and easy, didnt waste my time. very helpful. I have purchased other vehicles here, same experience. Same thing for Ford, I have purchased several Ford vehicles and have had very few if zero problems.. Besides my new purchase, my current vehicle is 2014 F150 175K and not one unexpected problem.. I have had 3 Edges, Focus and.. so 5 Fords and no issues.. yes I have had other brands, not as good as Ford
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August 2024 by Meredith Krissoff
We recently took in our 2021 f-250 for an unscheduled situation. Earl M. in the service department was knowledgeable, communicative and very helpful. He made a stressful situation far less stressful. Very grateful for getting the truck back asap!
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August 2024 by thomas grigg
They won’t answer phone calls or return voice mail
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August 2024 by Kyle 9110
Chuck was exceptionally helpful and communicated very well. I ended up not going through with the purchase but I highly recommend working with Chuck if you are in the market for a vehicle.
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August 2024 by J D
Had an issue during the buying process of my new vehicle, but it was quickly rectified by the staff and for that, I am appreciative and it shows me they care about their customers and feedback. Special thanks to Chris and especially Andres.
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August 2024 by Sundaye Sollace
Drove a friend to pick up a temporary vehicle whilst His car was being repaired. They've had his car for over 2 months, and they didn't want to provide him with a rental vehicle, but it's in his contract. I find that this place is difficult when dealing with African Americans, and they are treated differently in regard to the quality of service that they receive from upper management. I also have a Ford Explorer truck, but I would never take it here to be serviced because of the treatment that he's experienced for the past 2 months. Having to Uber to work having to catch the train and the bus and public transportation. Although there's nothing wrong with that, however, if there are contractual obligations, I would expect Koons Ford to adhere to it.
