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December 2019 by Kerri Lare
Came in for a pair of converse and Tati was very friendly and helpful! Especially with it being days before Christmas and the mall being PACKED, she kept a positive attitude while the store was busy and crowded.
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May 2019 by Janeth Cruz
Lots of optoins
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October 2018 by ashley cheeks
I walked into this store on the store on October 4, 2018 at about 6:45pm to buy shoes for my son, however upon walking in, two associates sat behind the counter and neither even attempted to greet me. I stayed in the store about 1 more minute after walking past the two of them and making direct eye contact to see if they would then speak. Still, nothing. After receiving such horrible customer service I chose to walk out and not spend money in an establishment whose employees couldn't give me a simple “hello, welcome to our store. I'm highly disappointed in the lack of service I received today.
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September 2018 by Sharrese Taylor
I drove 12 miles to this store to pick up a pair of shoes that the manager, Sara, said they had and would hold for me. Needless to say, when I arrived they weren't physically in the store. Apparently she only looked in the computer and never physically held them. There was no apology offered, no offer to check another store or the system, no trying to sell me on a similar style, just basically oops.😠and you wonder why stores are closing due to online shopping?!?!
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August 2018 by Jasmine J.
Shanking my head...all I can say is what a shame. I have 4 children that I spend loads of money one especially this time of year with school. Journeys happens to be one of the places we choose to go because of the location and selection. But upon coming in, my children and I weren't even greeted. But we decided to take a look anyway. There were 4 people behind the register doing I guess" work" so maybe they were busy??? None the less we find a shoe and walk to the counter because their was no one helping the customers....and when I get there with a shoe......." What do you want" is what I got greeted with. I was blown away but still my daughter wanted the shoe so I said well first I need her foot measured. She got measured and I asked for the shoe. After a wait, the lady I asked the shoe for came back and got on the register...another girl came and said we don't have it.....and that's it. Not, can we order it for you..can we find another store that may have it....I just said bye. Not returning.