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September 2024 by Patricia Hicks
Great customer service by Marcus and Steve. Thank you.
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September 2024 by Veronica Englert
I was very pleased. The gentleman took excellent care of my car and when I came to pick it up he saw me, he then went out of his way to make sure I didn’t wait or have to look for my car.
Thank you
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September 2024 by Jack Evans
Easy appointment scheduling, service was at the scheduled time and completed promptly. Service manager reviewed charges which were less than quoted. Excellent experience.
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September 2024 by Ruth Marshlick
Maintenance went well and timely.
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September 2024 by Dante Sartini
Staff were extremely helpful, courteous and friendly. Overall a fantastic experience.
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September 2024 by Bev McCloskey
This was not the first time purchasing a car here and it won't be the last. All the employees were extremely nice and professional.
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September 2024 by James Pett
Service was thorough and communication great. Felt like they were honest and didn’t try to upsell us. Would be five stars except the first call to discuss the work was at 6:50 am ! Would def recommend
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August 2024 by Dorothy Davis
While i have been satisfied with the work at Honda of Annapolis in the past, this last service 8/30/24 left me highly dissatisfied. As part of the “A” wrench service I also asked and paid for them to evaluate a sound coming from somewhere. Upon receiving the car back after service the ‘audio’ had been turned off. After driving and hearing no music I discovered the ‘audio’ notification. I pulled off the road and called the shop about resetting my audio. I was told ‘you signed a release’ giving the dealership the right to evaluate the sound and to do the evaluation so the audio had to be turned off. I stated the audio could have been turned down (not off) to achieve the same result. The response did not address the fact that the ‘audio’ was not restored AT ALL prior to the return of the car to me - a failure which created angst as I did not know how to reset the ‘audio’. Hence, the current rating. The ‘audio’ was on when the car was delivered for service, no issue was found, and staff should have restored the ‘audio’ as on as it was turned as when the car was turned over to them. Someone dropped the ball!!
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August 2024 by K H
I was in the market for a 2025 Pilot and they had the Touring model and color we were interested in. Test drove the car on two separate occasions with no pressure to purchase. The salesman was knowledgeable on all the features and answered our questions without hesitation. Considered making the deal but my wife was disappointed that it didn’t have a heated steering wheel. No problem, the sales staff offered to have one installed. Now that’s how you make a customer happy! A few minutes later we had negotiated a deal where we were both comfortable and left with our new Pilot. This was a great car buying experience- thanks Honda of Annapolis, you’re the best.
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August 2024 by Fred ONeal
Made the appointment they fixed the car the same day with no hassle very good experience
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August 2024 by Stanley Manasseh
They are very nice and very helpful
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August 2024 by Joyce Craig
I was treated respectfully and waited on right away. Honda is a good servicing company and the employees are all courteous
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August 2024 by Rebecca Morris
Painless. Everyone was great to work with. Arvin, in particular, was very helpful and patient.
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August 2024 by Noreen Lynch
Appointment time was exact
Service explained and recommendations made
Very satisfied
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August 2024 by Neal Hooks
Wonderful experience! The folks here were all super friendly and they fixed my AC for way less than I thought it would be. I will bring my Honda CRV back here every single time.
