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September 2024 by Brian Schilling
Great Service!!!!!
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September 2024 by Shake Dizzle
Customer service is horrible. Nobody answers the phone in parts or service. Than when you wait in hold for 10-15 mins they hang up. Than you call back it's hard to get someone to pickup. I ordered a part said it will be in in a few days to a week and they will call me when it comes in. It's almost 2 weeks and nobody called to say if part is in. Had to call back 5x's before someone picked up to say part is in. They transfer me to service and nobody answered. Went to a voicemail. I call back 3x's and still can't get anyone on the phone. So I have to drive there just to schedule an appt. Ridiculous!! ?
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September 2024 by Patti Walls
Took 9 weeks for ignition cylinder to come in and be replaced when I was told 2-3 weeks. No loaner car offered, but rental at $45/day- finally they agreed to comp 8 of those days. Thank goodness we have an extra vehicle.
Received different stories from various service/parts people on why there was delay. Just didn’t sit right with me. All I could do was wait.
Had to take car to a dealership because the computer needed to be updated. I have local VW mechanic that I will always use, except in this circumstance.
If I had to do it again might select different dealership.
Car back and running.
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September 2024 by Valerie Martin
Efficient friendly service!!
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September 2024 by Matthew Bostic
I worked with Tice over the phone to get the car I wanted down to a great price, it was a super simple process. We talked through financing while driving to the dealership. I got in and it took me less than an hour to process the purchase with Conrad, who is a great finance manager, very charming. I wasn’t upsold on anything and they were very transparent with financing and even got me a huge discount on my rate. Best experience I’ve had at a dealership being my 5th car purchase.
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September 2024 by Robert Regier
Very good reception and professional service and support. So nice to have follow up from service technician on the repairs needed and to be advised.
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September 2024 by Angela Rogers
Took car in for recall and oil change. Great service
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September 2024 by Elena Bailey
David Alexander and his team were absolutely phenomenal! They explained everything thoroughly and made the entire process of fixing my car super easy. I’d highly recommend working with David and taking your car to Fitzgerald!
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September 2024 by Kai Hoffman
I’ve had incredible experiences with Fitzgerald. They are knowledgeable, honest, and price-conscious without trying to rip you off. Safety is a priority, and they understand when and how things need to get done. I've driven my car all across the country—from the Bay Area to Los Angeles—and had multiple services, including a new timing belt, tires, and even bent three wheels and exploded many tires until I switched to Michelin. My car has been through a lot, but I plan to drive my MK6 until it gives out, and Fitzgerald has made that possible.
Their expertise is unmatched, and the price is worth it. If you own a German car, only trust people who know how to handle them. I once tried to save $20 on an oil change, and it ended up costing me $3,000 because the mechanic removed the entire housing. So, don’t let price determine your service. If you want a vehicle that’s durable, fast, and reliable like mine, trust Fitzgerald.
Volkswagen is the place, and Mike and Kelly are the go-to people. Their mechanics are top-notch too. Big shout-out to them for always being awesome!
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September 2024 by Eva Smorzaniuk
Friendly staff. Efficient check in and out Waiting room could use a little face lift!
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September 2024 by Thomas Snowden
Warranty work and another reasonably priced repair. Good communication.
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September 2024 by Lewis Burroughs
Anthony from the service department provides amazing and well thought ideas while servicing your vehicle.
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September 2024 by Kristi BOOZE
Very quick and everyone was super friendly and helpful!!!!
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September 2024 by Lindsay Sipos
The team helping us was great. We were able to coordinate via email and text messages as I already had my mind set on an Atlas. Ronnie found one that had exactly what I wanted and had it brought in. We were in and out in an hour! Thanks for helping to make this quick and easy!
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September 2024 by Shaggy
I was disappointed with the way i was treated. Service advisor thought i was another customer and became combative. Then after i was able to introduce myself he realized he verbally insulred the wrong person.
