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February 2024 by Bruce S
My car was there for 5 days for a power steering pump replacement. They don't keep you informed about what the status of your repair is. Had to keep calling regarding status. I am at their mercy since they are the only Cadillac dealer near me.
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February 2024 by brad friedman
Disappointed in the bait and switch advertising and coupons you send on a regular basis. We have always done our service/oil changes through the Fitzgerald Cadillac service department. We know cost has increased everywhere but $250 for an oil change on a GM SUV is ridiculous.
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February 2024 by Jeff Benney
Appointment was on time. Service of oil change and tire rotation went smooth.
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February 2024 by Kristen M
Quick and easy and fixed my issue!
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February 2024 by M. Johnson
Had service and Kenny is great, car was completed early, he had it washed and it was a little lower than estimate. He even checked me out so I did not have to wait for other rep.
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February 2024 by Jeff M
Their customer service is so much better than the previous dealership that I used to patronize and my service advisor Kenny Burger is on point. He’s friendly, courteous and professional.
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February 2024 by Martha Blair - NOAA Federal
Great Customer ServiceWork completed in the time estimated by Service TeamA great way to start the weekend!Thank You
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February 2024 by Rob Crawford
Fitzgerald Cadillac has really stepped there game up from my previous visits a few years ago. From the loaner car process to ordering of parts and repair it was a fast and efficient experience. Even received the vehicle back clean, which was brought in with salt and road spray from a recent snowstorm. Excellent service really impressed. Please stay this course I will definitely spread the news…
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January 2024 by Maryilin Stevenson
This is my second visit, both times I was treated with respect and the utmost kindness by the entire staff. My car was ready when they said it would be. Thank you. ?
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January 2024 by John Wilson
I am pleased to have a Cadillac dealership within my local community but was not pleased with the most recent customer service. My vehicle was housed in the dealership for over a week while awaiting an automatic trunk module - which was covered by an extended warranty. Not only was I disappointed with the extreme delay but the assigned associate’s level of communication. I had to constantly call the dealership myself to check on the status of my vehicle- this should have been the case when you have someone’s car for over 9 days without furnishing them a loaner. NOT PLEASED AT ALL. Lastly, my rating is still mid-level since they do honor veterans with a discount.
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January 2024 by Jesse Rossmann
Great Place! Efficient, Professional Staff! They strive to make your visit pleasant and have the best service center!!!
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January 2024 by patrick crarey
Kindness and competence and a shuttle service.
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January 2024 by Jimmy Jacobs
Could not have had a better experience than with Kenny Burger the service representative . He is very courteous and professional in his interaction with me as a customer. Thanks for employing such good people.
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January 2024 by {{ Denise }}
Rude and dismissive Service Advisor (Leonard), I specifically informed him of the issue when the vehicle was dropped off. Had an incomplete diagnosis done and came back with a simple issue (battery) which was NOT the problem. I told him to check it again and was later informed that “per our conversation, he had the tech check other items”. Invoice does NOT indicate a NEW part was placed in my vehicle as I was told it would (for all I know, a refurbished item was installed). Didn’t make follow up phone calls as promised, couldn’t explain a “legal” up charge for towing. This was 2nd and FINAL visit to this location. No matter how inconvenient, I will find another dealership to have my vehicle serviced.
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January 2024 by Ronald Beavers
Great service staff.