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February 2024 by Samantha Codes
Everyone was very professional. I had an 11am appointment to have my car checked b/c it was driving unsteady/differently. I understand they had to figure things out, but I didn't leave until almost 4pm. In the end they did a wheel alignment. They were busy and others came in knowing exactly what they needed, but I think almost 5 hours was excessive. I wasn't able to drop it off so I had to wait all that time. Folks here seem to be honest and I've had work done here in the past. It's just gotten much busier and harder to get an appointment lately.
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January 2024 by brooke ruch
Amazing service! The manager is a gem and had a new battery in my car in less than an hour with no appointment. Would recommend
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January 2024 by Jacqueline Sarvis
Rogies was amazing! He was so helpful and knowledgeable.
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December 2023 by Zokpia Olumese
If I could give negative stars I would!I went into the shop looking to repair a very specific issue with my vehicle. I even showed them video evidence of the rattling I was hearing when driving. With total confidence, and with repeated confirmations the attendants assured me that the proposed repairs would fix the issues.Fast forward TWO WEEKS LATER; delay after delay, and $1,000 spent, I get a call sayings that the issue is related to something else, and they don’t handle that kind of repair. They didn’t even know where I could go for the “new recommended repair”So I’ve paid $1,000 on un-needed repairs, I was without my car for two weeks, and now they wont allow me a partial refund, for a misleading sales. That is manipulation.In fact, I’ve tried to contact an area manager or someone who can have a civil conversation with me, but the attendants and area managers ignore my number and hang up the phone after they answer.Normally, Im a peaceable person, and try to do right by the people I come across. So this is jarring and ridiculous. Thats $1,000 that my family is without that didn’t need to be spent, and my car issue still is not fixed.
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December 2023 by Charles Woodward
Easy appointment, on time service, objective information about issue, service center near me
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November 2023 by Richard H.
Had to wait a little longer than usual due to a technician calling out sick, but, Brittany was very accommodating by letting me watch the NFL Pre-Game show while I waited. Once my car was inside, my oil change and performance check took under 30 minutes and I was a happy camper on the road. Good Job!!!
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November 2023 by Chad Shaffer
I would give zero stars if possible, dropped car off at 12:55 for a 1pm appointment and asked how long; “2 hours”. I let them know I was waiting at Starbucks down the street to pickup. Came back 3 hours later (no phone call) and they had yet to even start. Did not seem even the least bit concerned. I had used them 3 times in the past, but will never return after this. The delay wasn’t my main frustration, but it was the lack of care by both employees at the desk after they had previously told me 2 hours and we discussed me waiting for my vehicle locally. Just a simple phone call that they were behind so I didn’t waste an entire afternoon would have solved it. Their only response was “we are short labor”, but I just don’t understand how they weren’t aware of this when I dropped off at 1pm.
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October 2023 by Lorraine Kish
Firestone has always been there for us. We are on a road trip and while in Annapolis, noticed an issue with our tire pressure. We pulled in 5 minutes before closing and Levi took care of us with a smile. This is why we will never go anywhere else! Thanks again, Levi and Firestone. Your people are the best at what they do.
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September 2023 by Curtis Gross, Jr.
This site location never disappoints.I have been doing business with them since 2013. Keep up the great work.
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July 2023 by owen stephens
Maaaaaan. They really do a great job at Firestone in Annapolis. Tim and Brittany along with the team they have, really go the extra mile and if you don't know about the lifetime warranty and the lifetime balance program, now you know.
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May 2023 by Tiffany Chatman
Great service provided. I had one issue, and they addressed it immediately. The clerk was friendly, and mechanics were efficient. I'll be back
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May 2023 by chris welton
Justin and Tim are the best. Got us in and out with an emergency tire replacement after 3 other tire shops said they couldn't help two wary travelers. Well done.
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February 2023 by Laughter Holman
Online Agent told me 'She could not find my purchase of a lifetime wheel alignment'. Kailee Store Manager was able to find my lifetime wheel alignment under my old phone. I greatly apprecaite Kailee going the extra mile to find my Lifetime Wheel Alignment. They installed my tire from an online purchase. I almost forgot my oil change. Kailee Store Manager added oil change with a pleasant attitude. I Greatly appreciate her Professional behavior. All the Staff were friendly. I will recommend this location to everyone. Thanks for Making my Day Great.Services: Tires
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January 2023 by Ashleigh Lagreco
Amazing experience today. Was in and out in like half an hour to and hour? Totally obliterated my tire and they got me fixed up. Front counter guy was awesome too. Very kind. He deserves a shout out for real! I’m bad with names and didn’t catch it I guess but this place was great.Service: Tires
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December 2022 by Josh Costa
I have used this location for over 10 years. The last few years have made me wonder why I ever kept going back. Maybe because the people who used to work the front desk were truthful. The last several times I have taken my vehicle for service, with an appointment, communication has been terrible, misleading and in many cases, just a lie.This most recent adventure, I drop the truck at 10am with the intention of getting tire rotation and general maintenance for 75k mile service. I get a call about an hour later saying it’s time for new tires, I knew it was coming time, so I said ok. They say they need to order the tires and they will be there by 6pm at the latest. No problem. 6pm rolls around and nothing. I go up to the store and the ring leader tells me they aren’t there. She calls and apparently they aren’t coming until tomorrow. Would’ve been nice To know! Wasted all day with my truck up here when they could have let me know hours ago about this delay “.Before todays events, it has become commonplace for these guys to not get your vehicle done, regardless of when you drop it off, until you call multiple times and then show up in person.After today’s experience, once they actually get these tires on, they will have lost a customer of 10+ years.Do better!Services: Battery