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November 2023 by Steph M.
Very rude and short when I asked questions and requested a different generic. "Theyre all the same" was their response when yes technically they are but when you've been on one for a long time, why would you want to switch to a different one if you didn't have to. Luckily the cvs in target right by it is great. Worth the annoying parking garage and target/town center traffic to go to the better cvs.
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November 2023 by Eldon A.
I don't believe I've ever been able to fill a prescriptions here; they always provide me an explanation, but I always declines and got to another drugstore where I can easily get the prescription filled. This was my 3rd final attempt, I will never come back.
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September 2023 by Frank W.
Man, what is the problem here?? This is the worst pharmacy I've ever been to in my life. The staff is rude, short and unhelpful. I just moved here and this location is down the street from house, but I probably need to find a more capable and professional pharmacy that is less convenient to home base. Expect an all engulfing negative vibe as you approach the counter. CVS should probably fire everyone in the pharmacy and start fresh.
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June 2023 by Jessica G.
Made the mistake of telling the ER to send my Rx here for the second and last time. After over 3 hours they finally messaged through the app that the Rx was out of stock and I should call the pharmacy to figure it out and get it sent somewhere else... now all of the other pharmacies in the area are closed so I guess I'll hope for the best that another non CVS has it and will actually be helpful. This CVS is the absolutely worst at any customer service especially for people going through an already stressful time. Do not send medication you actually want to get in a timely fashion here.
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June 2023 by Kait S.
My extremely sick toddler was lying on the floor at the pharmacy waiting area with a high fever while we were waiting for a prescription to be filled. After being told nothing and waiting for 40 minutes I got back in line to inquire about the status and surprise, it was ready. When I politely asked why they did not inform me when it was ready, when they were aware that we were waiting, the tech told me that she "can't do two things at once." No apology. Of course she wasn't wearing a name tag. The lack of consideration was disgusting. How about a little compassion.
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February 2023 by Cynthia L.
I understand that the drive-thru is in-operable due to a truck hitting the cashier's window box- destroying the electronics- last fall? Manager claims that they can't get it fixed - really? This is February. Has a car never hit a drive through box before- maybe at a bank or other pharmacy? There is no sign of repairs being done. Ok-so let's step inside and wait in a very long line with other sick people- waiting to pick up their meds. While in line- you can be entertained by the one cashier playing hopscotch between 3 cash registers, pretending to wait on 3 customers, simultaneously- of course she really can't- she just does a piece of the ring up for each person- running back and forth before finally having the good grace to hit the final button so that you can insert your credit card. But she doesn't wait the one second it takes to insert the card or tap and pay. and you wait again while she bops between 3 registers until she can finalize the sale so that you can sign it- and disappears again with her bunny act. Finally- she returns to give you your meds - if you want a receipt/ you need to wait for another round of cash register hopping. If she runs into a problem- she tosses your RX to another staff person and then you go to the back of another long line- with no explanation for what the problem might be ( this also happened). They also will not ring up your other purchases- must take them to front of store. so... if this is annoying reading - imagine having to endure this - while sick. I did bring this issue to the attention of the store manager. She said she would let my complaint "bubble up" to Management. That this was their method of making the customers feel like the lines were moving faster. Took 45 minutes to get rung up with only one person ahead of me. The good news- everyone behind me were all rung out at the same time - we just had to wait for everyone to have their turn at bat before we were finished. NOT going back.
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December 2022 by Lisa B.
WORST PHARMACY EVER! Always rude employees. Worse one was today. It just never ends.
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September 2022 by Cheryl D.
Most poorly managed pharmacy I've ever experienced. I've been putting up with their lack of customer service for years. Today was the final straw. After waiting in the drive-thru line for 35 minutes, I didn't receive all of my prescriptions but didn't realize it until I drove away. I had to then return to the store and go inside to discuss (rather than waiting in the auto line for another 30 minutes), and there was no apology other than " I have lots on my mind" from the drive-thru attendant. Then I had to stand in another line to ask why my additional prescription wasn't filled and the manager said I was out of refills. But the automated line usually tells me that and will call my doctor, but I received no such message this time. The manager said I should have called to speak to a live person in the pharmacy when renewing. Ha! They never pick up the phone if you try to call them. I spoke to the store manager when I left, but she doesn't oversee the pharmacy manager. So there will be no improvement. If you are consider the CVS at 2601 Riva Road, don't!
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September 2022 by Donald C.
This 24 hr pharmacy is busy But I have used it since 2009 and won't change Because for every nasty individual the floor workers make up for it I venture to say if say am wsitingbon meds I get it within thirty minutes They screwed up my med one time on abpresuth but that was straightened out. I appreciate the 24 hour service.
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July 2022 by Gabrielle S.
I wish I could give zero stars. I have never been to a pharmacy with such poor customer service and a lack of compassion. I witnessed staff waiting on an elderly woman and rolling her eyes and snapping at her because she was slow and asking questions. I will be taking my business elsewhere and paying more if I have too just so I don't have to be treated so poorly and I truly can't watch how the staff here treats the elderly.
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June 2022 by Yippie S.
If you want to find the worst CVS pharmacy in the country, this is it! My doctor called in a prescription days ago, and they never filled it when I went to pick it up. They "don't know why". First, I try to ring up a deodorant and face wash with the prescription that I don't know was not filled yet. She told me to go to consultation. I said, "with this stuff too?" She replied, "Yes". When I get to consultation, she says I have to go to the front because "I don't even have a register here." "Well why did she send me over here then???" I was told to come back after their lunch. 3 hours later. With the prices of gas, I make my shopping events efficient. Now this dump cost me money!! My advice, CORPORATE needs to step into this dump! And to you, go ANYWHERE else to fill your scripts!! ALSO NOTE: I've reviewed this hole before, but my review magically disappeared.
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April 2022 by Jeff B.
Yo Ho! Made appt for booster and was told it would be 20 -30 min... with an appt! "Dat's not rite!" Oh yeah ... 7 at night ... & no customers around at pharm ... (It's Covid times ... don't wanna be sitting in store filled with sick folk, keep the appt!)
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March 2022 by Gianna S.
The absolute worst. Didn't want to leave any stars but it made me. Dropped off a prescription I needed immediately for infection at 2pm. Pharmacist said to come back in 2 hrs. I came back at 4:30 only to be told to come back 3 hrs later they were busy. Being short staffed everywhere, I understood even though this was a inconvenience. When I returned 3 hrs later they proceeded to tell me "oh, well we are out of stock." Are you kidding me? Why wouldn't you tell me this at 2pm? Wasted my entire day, I didn't get this antibiotic in me and it was too late to drive around to look for another pharmacy considering I just had surgery. They are incompetent people working who don't care. Horrible!!
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December 2021 by Steve B.
Closed drive thru during Covid so more people have to come inside the store....why is this the rational answer?
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October 2021 by J A.
They misread the prescription directions and didn't give me enough pills for 30 days and now I'm short pills and can't renew yet. I've called 3 times and have been unable to speak to a person, despite having been on hold for over 45 minutes combined.