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October 2023 by Patrick Gilmore
My Tesla Model S Plaid got hit on the drivers side rear fender up to the front fender. The paintwork was excellent and dealing with Kevin was seamless especially when dealing with the responsible party’s insurance company. They didn’t cut any corners on the repair and I would highly recommend this body shop.
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June 2023 by Monique Ekundayo President NSAAI
If you drive/own a Tesla, run, as fast as you can, from Criswell Collision Annapolis. On their website and on their center walls they claim to be Tesla repair certified. Though I almost wonder what credentialing was assessed during the certification process. They refer to communication exchange between Tesla as "Tesla's complex service system", among other things. Do yourself a favor and consider yourself warned. If you don't want such a unique and nice car facing any illegitimate repairs, do your research and take your car to a collision center that actually knows how to work on Teslas, their electronic systems, general body repair, and not just having knowledge on how to order parts from Tesla.Service: General repairs & maintenance
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June 2023 by Steven
Unfortunately, my new Toyota Tacoma 2023 was involved in the rear end collision. My current insurance, State Farm gave me a list of shop that they deal with. I called all 3, just for any of them to give me an estimate was booked out more than 3 weeks.I reached out to Criswell Collision center and spoke to Mr. Chris Rouse. Not only did he say he could look at my truck the same day, he had it towed to the shop due to my tail lights and other damage to my truck. With in a few hours I got an initial estimate, the next day Mr. Rouse let me know that after further inspection that i significant frame damage and that it was a total loss. He stayed on top of the insurance companies to get a adjuster out there to move things along, got my tags and the rest of my belongings out of my truck and he stayed in constant communication with me.Hopfuly, I never have to deal with a crash again. However, if I do, Criswell Collision Center and Chris Rouse will be the only ones i trust.Service: Body & Trim
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May 2023 by Seyauni Harrison
I was hit by a uhaul truck and this was my first accident, so I had absolutely no knowledge on cars or the process of these claims. Kurt Thompson and his team immediately stepped in and made this as seamless of a process for me as they could. He answered all of my questions and in a way guided me through dealing with the sharks (the insurance company responsible for paying) I was dealing with. For example, he told me what I needed to say to them when I called. The repair team did an outstanding job on making my car pretty again too, very very much appreciated. The whole service experience at this location, from the secretary, to the reps, and the technicians - is invaluable. Thanks for helping me with my repairs, Criswell, and a special thanks to Kurt for his diligence and all around positive attitude in making sure I got everything repaired and did not get taken advantage of by the insurance company who was liable.
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May 2023 by Monique S.
I recently had my Tesla Model S repaired at Criswell due to an auto accident. All I can say is impeccable customer service, timely repairs, personable staff, and NO COMPLAINTS from me, and I am hard to please. Criswell, hats off to you and your expert staff. I could not have asked for a more seemless process!!! Thanks, Criswell.UPDATE:I stand corrected!! If you drive/own a Tesla, run, as fast as you can, from Criswell Collision. On their website and on their center walls, they claim the shop to be Tesla repair certified. Though, I almost wonder what credentialing was assessed during the certification process. They refer to communication exchange between Tesla as "Tesla's complex service system," among other things. Do yourself a favor and consider yourself warned. If you don't want such a unique and nice car facing any illegitimate repairs, do your research and take you car to a collision center that actually knows how to work on Teslas and not just how to order parts from them.
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April 2023 by Trayc T
The customer service that I received at Criswell Collision was superb. Kurt took care of my claim and kept me well informed during the whole process. His calm demeanor and thorough explanations of the work performed were greatly appreciated. He worked amazingly well with the insurance company and all my repairs were completed and exceeded my expectations. My car looks brand new! Thanks, Criswell crew.Services: Painting
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April 2023 by Katie Cranor
Tesla model y repaired in March 2023. Took about 5 weeks total, repairs were roughly 20K. They did really great dealing with the insurance company. Did have to bring back for repair to windshield die to air noise in the car. Only issue was that on second repair they left the car with very low battery, and I had a 2 hour drive home. Was hoping they would charge up such that I didn't have to stop and charge on way home, but alas..
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March 2023 by Paul Chung
So glad we were recommended here because they did a phenomenal job getting the car looking like factory. The process was seamless and Kurt Thompson was an amazing help in providing information on the process, keeping us up to date with the car, and even a tour of the facility. If you want customer service that goes above and beyond I would highly recommend coming to Criswell Collision to take care of your car.
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March 2023 by Craig L'i
We had an amazing experience working with both Rocky Payne (Criswell of Annapolis Service Dept), and Kurt Thompson (Criswell Collision). These gentlemen went above and beyond in resolving my paint issue. All I had to do was bring them my vehicle, they took care of everything else. I was back in my car within a few days (way faster than I ever thought was possible), and the work looks amazing! Thank you so much for incredible service!Service: Paint repair
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February 2023 by Chris Knotts
Before I even get into the work performed, I must commend Kurt Thompson on his handling of my difficult insurance claim from Day 1 (and all the way through Day 95!…not Kurt’s or Criswell’s fault It took that long!)Kurt Thompson = Fantastic Customer Service.This is my second experience with Criswell Collision for body work on 2 different Tesla’s (2018 Model 3 and a 2022 Model Y). I’m this case we hit a deer in our 1-month old Model Y. There was over $25K of damage, and of course, I was sensitive to returning the car to like-new condition. The results met my high expectations. I would definitely recommend Criswell Collision to any Tesla owner needing repairs and expecting the best.Services: Body & Trim
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February 2023 by Kareem Carter
I had a pretty bad dent and scratch on my Model Y. They were a certified repair shop for Teslas so I looked at the reviews and made an appointment. Although they were not able to get me in until about 45 days, I was very pleased with the finished product. They were professional, courteous, friendly, and many more like minded superlatives! I also appreciated that they cleaned the inside and outside of my car upon return and even added some smell good to the interior. I'd definitely recommend their services.Service: Body & Trim
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January 2023 by Mary Campbell
Just the BEST customer service! Chris handled the whole process from beginning to the wonderful return of my Tesla looking brand new with professionalism, curtesy and efficient and timely service. When I first brought my Tesla in for an estimate, Chris took me for a whole tour of the facility showing exactly how the process would go. Then he gave me a date they could start, an estimate of the time it would take and other details such as renting a car while mine was in the shop. Overall, everyone I met on the staff were helpful, friendly and efficient, and the Tesla looks amazing; she is all beautifully fixed and cleaned inside and out! Excellent and timely service from beginning to completion!! Thank you Chris and staff!Services: Full body wash
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December 2022 by Linda Oliver
I am ecstatic about the service I received at Criswell Collision. The customer service that Dominick Holland provided was EXCELLENT. He kept me informed on the progress of the repairs on my 2019 Audi Q8. My vehicle was completed earlier than what was promised. That was GREAT. A few days later a minor issue on the vehicle needed to be addressed. I took the vehicle back to Dominick. I was expecting to make an appointment. No....Dominick took the keys and had the problem taken care of right away.My vehicle was returned beautifully repaired. It was spotless, inside and out ...Customer service, Dominick Holland, OUTSTANDING ....Service: Paint repair
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November 2022 by waheggs
I was in an accident at the end of Aug and chose this place because they were the only collision that I could tow my car there and they would start assessing it in seven days (first mistake… just because a place can get you in right away doesn’t mean they will fix you right away). Insurance estimated damages a little over $3,000 (see photo of body damage).After seven days, they did start assessing my car with an estimate over $10,000 and everything was straight, so I thought.My car was originally going to be completed Oct 5, but a few days before that, it changed to Oct 7. On Oct 5 I called to find out if we were still on for Oct 7, which we were not. The tech assigned to my car was sick and admitted to the hospital on Oct 3. I didn’t find this out until I called on the 5th. The date then became Oct 21.The Friday prior to the 21st around 6:15pm I received a call from my rental car company that my insurance was no longer covering me for my rental. Of course I received this after the car rental was closed. So, on that Monday I found out the collision center had spoke with the rental car company but was failing to submit reports justifying their delay so the insurance company would pay for the rental. My insurance company asked me to have the collision center to call them because they were not able to reach them. The collision center advised me the price was now $13,000. My new date changed to Oct 26.On Oct 26 I called and found out the price changed again to $15,000 and I may not be able to get my car until Oct 31. However, I had my insurance company pay me most recent supplement money and went to get my car on Oct 27. When walking around the car, I noticed my tire cover, which I paid to replace was the same damaged cover that they tried to wipe off, but scuff marks were still there. They apologized and replaced the cover on the spot. However, the paint on the rims was still damaged (see photo) and I was reimburse and just took it to the dealership on a later date. My car has white interior and I had to point out the black marks on the seat and A pillar on the driver side, which they cleaned, but should have already had it done.A few weeks later I noticed my VIN sticker inside the driver door was missing (see photo) and had to go back to get it replaced.RECOMMENDATION: use repair facilities on your insurance recommended list (if this is one, then use another place). If you have USAA this is not on their recommended list as of this date. If you are a USAA and Tesla owner, ask USAA for their recommended list for Maryland, DC, and Virginia. Save yourself the headache I went through and do not give this place a consideration.Services: General repairs & maintenance
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November 2022 by Kathleen Kennedy
My parked car was hit by another vehicle in the middle of the night. It was my first "accident". Criswell staff was great every step of the way, from towing the vehicle, estimating the damage, negotiating with insurance and procuring the parts for repairs. They were kind and compassionate. The top notch staff -including Dominic Holland were helpful every step of the way - explaining the process and calling with regular updates. The car might even look better than it did before it was hit? It was returned to me on time and with a smile. Many, many thanks to Dominic, Tanya and all the talented techs behind the scenes. I'm grateful for both the detailed repair work and the awesome customer service.Service: Body & Trim
