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December 2023 by Julie Rutledge
This is far worse than anyplace I had to deliver. U can stay in any parking lot no one bothered me. My grip is that their is no delivery signs no one answer the phone. I have an 8 o clock appointment and the store says it open at 9. I still haven’t found a dock yet I don’t know if they off load in front of the store before they open. I will stick to the DC not to the mall or stores
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December 2023 by Sean Malloy
I have found both crates and barrels in the store. 5 stars
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November 2023 by Arianna Randant
Literally got stolen from by this store. Had to file a dispute with my bank because they didn’t refund me nearly $200 from a return. Contacted customer service and they told me to take it up with the store. I have never had such a bad experience with a company.
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October 2023 by Trish Ryan
Yolanda sold me some cute outdoor furniture today and she couldn’t have been more kind and customer service oriented! She made my day!
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August 2023 by Molly Cannon
Lovely customer experience. Especially with Tim! We had called ahead asking for a specific product and he went out of his way to find it and provide exceptional service when we arrived. Can’t wait to come back and browse.
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June 2023 by Diane Albanese
Eugenio and Clark were great together to deliver our new table. They helped me notice that my original table was just fine after a lesson on how to use and install the table extensions. I am so grateful for their patience and courtesy! GREAT JOBS! Go Crate and Barrel Team!
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June 2023 by G S
I’ve never received such exceptional service from anyone nor anywhere in a very long time. Amy, Pamela and the beautiful lady with the beautiful gray hair are the best! They went above and beyond to help me, they could have easily asked me to go back to the Tyson’s corner store or call customer service but they worked together as a team and solved my problem. They accommodated my two year old and I and they were very pleasant to talk to.In fact, all the stores in the DMV should have these three ladies train them on customer service relations.I HIGHLY recommend them!!Thank you so much ladies!!
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June 2023 by Constance Rawlinson
Pleasant and knowledgeable staff. Products are well made and beautiful. A great place for home decorating ideas.
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April 2023 by j ramos
Listen, Yolanda and I had a great conversation she is the sweetest. The rest of the staff are also helpful.
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April 2023 by Mary Oyem
good customer service and love my sofa. Thank you
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March 2023 by karen m
This was my first time in this store, ever. Since I was in Annapolis, I had hoped for a nautical section. Sadly, I was told No. Also, I was advised by a staff member the cushions were not offered in a firmer option - too squishy.The store was clean and well staffed, I found it bland and overpriced, with few options for a community near the water.
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January 2023 by Carol Rudderforth
We did our Christmas shopping for the grown kids. We always find great gifts. The big kids always love what we gift from Crate & Barrel!We never come out without buying things for ourselves too,!
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December 2022 by Ashley Hsu
Great store, never had a bad experience here. And shout out to Yolanda who helped me out yesterday. My husband decided to tag along for last minute Christmas errands yesterday and Yolanda found a way to bring me my order (a gift for him) without my husband seeing. She was amazing!!! Thank you thank you!
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November 2022 by Courtney K.
Bottom Line: Furniture, house wares, kitchen gadgets and décor in a two-story location.The style of furniture at Crate & Barrell isn't quite my style but I still enjoy shopping in this store at Annapolis Mall for other goodies. I like that I can cruise into Crate & Barrel without having to go into the mall. The downstairs of the store is mostly kitchen and dining stuff, housewares and seasonal decor while the upstairs of the store is mostly furniture and bathroom accessories. The store is always nicely organized and clean and I find most of their offerings to be good quality. Also, the staff is knowledgeable about the products and friendly.
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October 2022 by Mitzi Santayana
Always supremely beautiful! I could spend hours here looking for great finds be it gifts for clients or for my own home design. Always a pleasure here at Create & Barrel
