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January 2024 by Taylor Hettenhouser
This is my 3rd time getting a car from this Nissan location and I will keep coming back! They make the car buying process so much easier. Luciano and Chuck were the best and nicest people I've ever had the pleasure of working with. I'm so grateful to Nissan and all the wonderful people there!
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January 2024 by April Newkirk
Amazing , beautiful experience. I felt like they really tried to help me get the best and and Chuck exceeded my expectations. Claire was super nice and made the test drive so comfortable. Thank you nissian Annapolis.
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January 2024 by L P
Subject: Exceptional Service Experience at Annapolis NissanDear NissanI hope this message finds you well. I wanted to take a moment to express my utmost satisfaction with the exceptional service I received at Annapolis Nissan this past Saturday.To begin with, the outstanding customer service started right from the moment I arrived. Despite my appointment being scheduled for 9:30 am, the team at Annapolis Nissan graciously accommodated me at 8:45 am, showcasing their commitment to customer convenience.Ms. Katie, who assisted me during my visit, went above and beyond to make me feel valued as a customer. Addressing me by my sir name added a personal touch that was truly appreciated. She took the time to explain the expected duration of my wait and offered a ride to a local McDonald's, ensuring I was comfortable during the service.When my vehicle was ready, Ms. Katie took the extra effort to provide a comprehensive explanation of the service that was completed. The oil change and tire rotation at 7,000 miles were detailed, and she even took the time to share the positive outcome of the vehicle inspection, with all boxes marked green. This transparency in communication instilled confidence in the quality of service provided.Moreover, I was pleasantly surprised by the reasonable final cost of $112 for the services rendered. The efficient payment process with the cashier further contributed to the overall smooth experience.From the beginning to the end, my visit to Annapolis Nissan surpassed my expectations. The exceptional service, attention to detail, and courteous staff have left a lasting positive impression. I wanted to take a moment to express my gratitude and commend the Annapolis Nissan team for their commitment to customer satisfaction.Thank you once again for providing a stellar experience, and I look forward to continuing my relationship with Annapolis Nissan for future automotive needs.Best regards,L. Pulley2022 Nissan Rogue Sport
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January 2024 by Autumn Tillery
Wow! If you are looking for an extremely positive buying experience for a used or new car please go here. Being in Consumer Loan Servicing for over 15 years dealership horror stories are the normal things I hear about when handling member concerns. Not here at all! Our interactions with the team were extremely positive and professional. Marissa our sales associate was outstanding. Truly made this process just a pleasurable experience all the way around. Rodney the sales manager took care of all of our concerns, provided a very fair trade in value for our car and honored the price online of the used car we found. Faruq made sure we were taken care of while we waited for a quick repair on our used car purchase and allowed us to try the newest electric Nissan. It was a really neat car to use for a quick trip to grab dinner. You should check it out. Financing was really quick and all ready to go without any issues. No pressure for add on products which really impressed me. All around the team at Annapolis Nissan are outstanding and I 100% recommend this dealership and the experience to anyone.
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January 2024 by Diane Schienle
Along with the service that was provided, I was so pleased and impressed with Jennifer and her willingness to spend time explaining things in understandable detail. Her positive personality is a definite plus. I also had the pleasure of being shuttled by Ellis who was a joy to talk with.
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January 2024 by sayonia cheeks
I’ve been going to Nissan of Annapolis for the past 2 years to have my vehicle serviced . And I have to say that Zeek Curtis is an outstanding service rep. He makes sure that I’m always taken care of in a fashionable manner. Very polite and knowledgeable.
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December 2023 by C W
Wonderful car buying experience! Jose was my sales consultant that helped me find my Murano and I love it! I never felt pressured or overwhelmed as I often do at car dealerships. The finance director Kathy was very thorough and took her time ensure that I was comfortable and covered. Had the opportunity to meet several other staff members and everyone was very helpful and friendly.
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December 2023 by Jessica David
I greatly appreciated Katie Carter's excellent customer service from start to finish. She was friendly, thoroughly described the services that were performed and provided updates on my car's current condition, and helped me feel valued as a customer at Nissan. I will definitely return for future services.
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November 2023 by Lisa Gail
My service agent, Jennifer was great to work with. Explained the issues with my car in detail and confirmed what needed to be done immediately and what could wait. I decided to get all issues addressed. While I waited (estimated time was 3.5 hours) Jennifer was kind enough to schedule transportation so I could get some food. In addition she was able to find a coupon for me to save a few dollars. Her service with a smile was most appreciated!
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September 2023 by Melanie Estrada
The best experience I have ever had at a car dealership.They made me and my mom feel like home.So caring, so understanding of our needs. We purchased 2 cars from Nissan, our salesperson Jose Hernandez is the best and his Spanish was very helpful when communicating with my mom.Unlike other dealerships we felt under no pressure to make the purchase and that is exactly why we purchased the 2 Nissan Rogue here at Annapolis Nissan. The owner and finance person were so helpful and made us feel like family.The cars were in perfect condition, shiny and very clean!Thank you Annapolis Nissan. I will definitely come back and send you many more clients.
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September 2023 by Mamadou Thioune
Ramesh, Luciano and Kathy all were fantastic and really helped us out with getting my niece her first car. they gave us a great price on the car and stayed after hours to get the deal done. Highly recommend this dealership.
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September 2023 by Jennifer Bone
This dealership is a shining star. Everyone I have ever encountered treats you like family. The sales manager Rodney was very accommodating and helped make the transaction nice and smooth. Our sales consultant Michael was very knowledgeable and patient. He even sat in the car with me to go over all of the features. Before I drove away he made sure I had things set up the way I wanted them. David in Finance had us in in out in no time. It is very obvious the new ownership at this dealership has taken great care to make sure not only the Nissan name is being held to a high standard but that their team and customers are treated like real family.
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September 2023 by Don Bone
Annapolis Nissan made the car buying experience great! Rodney, Greg and Mike were awesome. They had the exact car that I needed, when I needed it. If you are in need of a vehicle, go see these guys.
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August 2023 by Lance
Marissa (sales representative) did an amazing job and we bought a new Titan! The rest of the sales team and finance manager were excellent too. 5 stars! 10 out of 10. Cheers to Nissan of Annapolis for holding the line of class act professionalism. I will be going back to buy my next new vehicle for my wife.
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August 2023 by Terri Bennett
I went to Annapolis Nissan to get an oil change. Katie was helping me that day. She explained the procedure very well and went over some add on’s, so that I could choose exactly what I wanted done with my vehicle. She went over the estimated time and recommended me to schedule an appointment in the future for faster service. When I picked up my vehicle she explained what they had recommended me to get done and fees. Katie was awesome! I will definitely be back in the future.