-
November 2023 by Jerome K.
Stay away from services there! !!! You will see a $40 on every bill that you get for miscellaneous garage supplies (paper towels, gloves, grease, etc.). No matter what the service is, you will always see a $40 charge for; nothing tied to anything that was used, if anything at all. Bet every bill has $40 charge on it, but no idea what was used. Take one paper towel, $40. One squirt of grease, $40. Wash your hands w/ soap, $40. Worst dealership that I have dealt with for service in the 15 years that I have owned my vehicle. Won't take my car there again!!!!
-
August 2023 by Andy G.
Just helped my daughter buy her first NEW car. Terrific experience. Thank you, Brian and Marissa, you made this a very easy process. She love's the car. AG
-
July 2023 by Natalie S.
Came in with my boyfriend today to browse used cars, was greeted by Helen, who ended up being one of the best salespersons we've ever dealt with! She helped him find every car on the lot within his price range and even taught me a thing or two about my current Subaru that I didn't know. Ask for Helen if you stop in!
-
June 2023 by Chris K.
Called and made an appointment for 11am on a Saturday. Get here and they can't get to it till 1pm. Apparently this lousy business has not heard of calling the customer to say they are behind or texting. DO NOT RECOMMEND THE SERVICE DEPARTMENT!
-
September 2022 by Patrick M.
The Annapolis Subaru service center has extortionate prices for basic service and repairs. I was recently quoted over $450 to have the rear brake pads on my 2019 Subaru Forester replaced. For reference, replacing brake pads is ~$50 in parts if you buy premium pads and less than an hour in labor. My car was in the shop for an oil change when they called and asked me if I wanted them to install the new pads for that price. I think they are counting on people thinking they have to have it done immediately by Annapolis Subaru. Thankfully I was aware enough in the moment to turn down the brake pad replacement. I do not trust this dealership to offer fair prices on basic services for your Subaru.
-
September 2021 by Google user
My air conditioning was not working properly. On vacation to California MD, I saw the Subaru Service Dept. I was so thankful they were able to service my Subarubie the same day. The staff there are pleasant, professional and they smile when they greet you. The waiting area is very nice and pleasant to sit and wait. Thank you for making the rest of my ride more comfortable to get to my destination. ??
-
June 2021 by Zack E.
I came here to test drive a used Mazda CX-5 and ended up testing a couple Subaru Outbacks and fell in love with them right away! The staff at Annapolis Subaru, especially Helen Appel, were incredibly friendly and genuinely cared about finding the right vehicle for ME. I did not feel any pressure at this dealership; everyone was matter-of-fact about costs, conditions and what to expect next. They allowed me to take the model I wanted to a third-party mechanic for an inspection. Overall the car was in great shape but two minor things came up and when I presented the mechanic's findings, Annapolis Subaru swiftly sent the car to their maintenance team (thank you Ryan Crawford!!). I want to give a special shout-out to Helen Appel. I had been to 3 other dealerships along my car buying journey and she was far and away the best sales rep I worked with! She knows her stuff, and she doesn't blow smoke up your a** when she doesn't know the answer -- she finds the right answer for you. She was prepared every step of the way -- preparing documents, making sure the tags and keys were ready before test drives, and even offering to meet off hours to drop off my keys. There are lots of pauses for finance, credit checks, etc., and Helen was so pleasant to chat with during those moments. I expected to walk away with a car, but I'm also walking away with a new friend! Bob Carroll from finance was also a joy to work with. He was friendly, clear and efficient about all of the administrative items and he was very informative and not too pushy about the add-ons (warranty, paint protection, etc.). I can't recommend Annapolis Subaru enough!
-
April 2021 by Hugo H.
This dealership is very dishonest, and does not hesitate to cheat their customers. I have bought a brand new vehicle from them, which I got financed through Subaru. Needles to say, they have made tons of money on the deal, and yet they had the need to continue ripping me off every chance they had. Their service department charges absurd amounts of money for service and recommends service that does not need to be done. After being cheated one too many times, I have found an honest shop in my area. Have not been to the dealer in over 5 years, while servicing my car elsewhere. Needless to say, I have saved tons of money while receiving the same level of service. Recently, there was a time for me to purchase a new vehicle. I made it a point NOT to buy it at Annapolis Subaru.
-
December 2020 by Amy K.
This particular dealership was a pleasure to work with in my find a car quest. (I have dealt with many over the years) I originally went into the dealership with my eye on a Forrester. The sales rep OTTIE didn't rush me at all when I started to ask about other options after my test drive. During my stay in the dealership I met the sales manager, Ryan and the general manager Billy. At no time did I feel pressured. While there, I learned that the dealership is family owned and they take wonderful care of their employees as well as give back to the community. Subaru also donates an astronomical amount to SPCA (near and dear to my heart). OTTIE IS AWESOME. Knowledgeable and cool. My mom was co-signing wiry me and she said how nice the whole experience was. I will be taking my car there for all service needs. I just love them.
-
October 2020 by Claire Michelle Coolidge
Ottie is the best! I was looking for a new car after 10 years and he made the process so comfortable and just overall great experience. I was looking at multiple other cars from other dealers, and not only did Annapolis Subaru exceed them in all categories, price, value, safety but Ottie was so patient, professional and knowledgeable on all my questions and never once did I feel any pressure, like I did from all other dealers.
-
October 2020 by Lucy Preston
So far excellent service and relationships
-
September 2020 by Jim MacNicholl
The sales staff are very friendly, knowable and polite. They know the product and don’t apply pressure to make a sale.
-
August 2020 by Erica K.
Their service department doesn't answer their phones, so don't expect to get anyone on the line if you have a problem/question. I called from 9am to 1:15 every hour and never got a human being. I got on the service department's website and managed to chat with someone, whom I told about my issue and that I needed to ask a person for help about whether or not to tow my car to the dealership. They said they would relay my issue and I'd get a phone call. Two-three hours later I emailed the agent back to tell her I hadn't received a call back. Awhile later she apologized and said she's getting someone. I was going to give 1 star, but I'm giving 2 because someone DID call (an hour before my appointment) and 'seemed' to care about my issue, which was nice, but when I arrived for my appointment, there were no notes in the system and had to repeat the issue to the desk person who could care less about the issues I described. I'm not bringing my Subaru to them for service ever again. When sitting in the waiting room, I could hear the service phones ringing and ringing, not being answered. It's just so incredibly rude!!! #notimpressed #horriblecustomerservice
-
August 2020 by Karen Kraus
Love working with Jackie! Call ahead, and your order will be ready when you get there! :D
-
July 2020 by Jeff Mocho
Always fast friendly service.
