Annapolis Subaru is a family owned and operated dealership that has served the Annapolis community for over 25 years. They focus on offering quality new and pre-owned vehicles, with a strong commitment to high standards and a better car-buying experience. Customers often describe the dealership as straightforward and efficient, making the process simple and stress-free. Many reviews highlight the friendly and helpful staff, including salespeople like Ali and Michele, who are praised for being no-pressure and knowledgeable. Customers appreciate how quickly they can purchase a vehicle, with some completing the process in just a few hours. The dealership’s team is described as professional and accommodating, ensuring a smooth experience whether buying or leasing a car. Annapolis Subaru’s service department has received mixed reviews. While some customers, like Shannon, commend the honest, efficient, and reliable service, others express concerns about recent poor ratings. This change in service experience has caused some customers to consider alternative service centers, despite positive past experiences. The dealership’s financing process is generally smooth, with staff like William making the process easy. However, there are some warnings about understanding warranty and service contract details, as one customer mentioned a discrepancy between what was promised verbally and what was actually provided. Overall, Annapolis Subaru is known for friendly staff, quality vehicles, and a straightforward buying process, although recent service department reviews suggest that improvements may be needed to match the dealership’s long-standing reputation.
