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January 2024 by Angela Jones
In 2022 AAA replaced my valve cover gasket. Jan 2024 my vehicle had a oil leak, valve cover gasket, really. I explained to the dealer there was no way, this was done in 2022 by AAA. I insisted to see the leak. Well yes, not only was it leaking but AAA did a very poor job. silicone was also found around the gasket. I had to pay to have this fixed again. I will not be returning to AAA for anything.
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December 2023 by Shirley Pratt
Couldn't find what I was looking for
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November 2023 by Praniksha Gupta
I went in to get an IDP. Eric helped me out and it was a smooth, communicative, respectful transaction!I highly recommend Eric and his colleagues who are informative and just amazing overall!
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October 2023 by Kennie T - Kennie “Kennie T.” Thomas
What a Joke!! You would think you could trust the name right? Nope! I needed my New to MD inspection on my 2019 SUVThey failed me for 2 things which is understandable I had a plug in my tire and left front bushing was cracked. I said ok I’ll have my Brother ( certified Auto Tech 34 yrs ) at a dealer fix those 2 things. $600 later I go back only to have them fail me and insist I need an alignment. I asked for them to cross “rotate” the fronts and drive it again. They still gave me a hard time and then proceeded to add on another issue that between the first inspection I drove over 1k miles and would have to pay the full inspection price again.I took my car out of there!A terrible experience.DO NOT GO HERE FOR ANYTHING!!I left, and my car passed inspection at another Auto Inspection with flying colors!!
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September 2023 by Brian Kowalczyk
I wish I could give zero stars, with the exception of William at the front desk every person I spoke with at this location treated us poorly. Our vehicle was towed to this facility by AAA, I chose it because it was a AAA facility and closest to where we broke down on the highway 5 hours from home while headed out on vacation.When we arrived at the facility William took good care of us, as it was a Saturday afternoon I really didn't expect them to be able to fix the vehicle that afternoon but William said they might be able to as it was just the alternator that went bad on us. So we walked up the road to get a bite to eat with high hopes we could get back on the road quickly. Unfortunately that was not to be, William called and let me know that they could not obtain an alternator till Monday morning, so we found a hotel and checked in. On Sunday we rented a car and drove to Williamsburg, about 3 hours away, with the intention of me coming back up to pickup the car when it was done.Unfortunately, that was not to be either, I received an email from them with a diagnostic report, I had already told them it was the alternator, I've been a mechanic for 40 years and had replaced the alternator in this vehicle 5 or 6 years ago, the job took me 45 minutes in my driveway. They were recommending brake fluid flushes and power steering fluid flushes in addition to the battery being weak (duh) and the alternator not charging.So, I called in and wound up talking to Stefan, he was a real jerk to me, tried telling me what a big job this is and that they had to pull the AC compressor out to do the job which required it to be vacuumed out and then refilled, I told him that was not necessary and all they had to do is take out 3 bolts from the AC compressor and push it back to allow the alternator to slide out. He just argued with me and said, that's not the way my tech wants to do it. I said I don't care how your tech wants to do it that's the proper way, he didn't care and proceeded to quote me almost $1800 to replace an alternator. I told him to hold off as I was going to try to make other arrangements, he got madder and told me he was just going to throw the car back into the lot. He told me I don't understand that their labor rates are higher than where I come from, I laughed and told him I am from CT where nothing is inexpensive.I called the Kia dealer up the street, they quoted me $1000, $587 of which was the factory alternator (Advanced Auto has them for $187 but the dealer always uses factory parts when they can). I authorized the repair as I didn't want to have to get it into the Advanced Auto parking lot and do the job right on the side of their building.Stay far away from this place, how could they try to charge me more than $800 more than the Kia dealer? We all know dealers are ALWAYS more expensive. The only reason I can surmise is they thought I was ignorant of what it takes to do this job and they thought they could take advantage of me because I was 5 hours from my home. Totally unprofessional and not trustworthy at all. Take it from me, I've been turning wrenches longer than those people have been alive. Do better and stop being crooks Annapolis AAA.
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July 2023 by Charlese Smith
Loved the service. Mr. Will really took care of my truck and thoroughly explained everything to me. I'm definitely switching my service centers.
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April 2023 by Jeremy Henty
Showed up for my scheduled re-inspection service only to find out the one inspector had left. No call, text or email from staff to cancel my appointment. Manager would not give me a refund even though they couldn't complete the service within the 30 day timeframe. On top of that, I brought them new wheels and tires to put on my car and their "technician" said they wouldn't fit the vehicle. I went home and had to put them on myself no issue. The level of incompetence and lack of customer service at this place is unacceptable. Don't bring your car here!Service: General repairs & maintenance
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February 2023 by Shawn C
STAY AWAY FROM DOING AUTO REPAIRS HERETheir mechanic's either don't know what they're doing or they're lying to make money.Went there for an oil change, was told I needed to replace the oil pan at a cost of $800. What they didn't know, my dad is a master mechanic that was visiting from out of state.The only thing that needed to be replaced was an $11 drain plug.LOST MY TRUST WITH AAA!
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January 2023 by Sarah Hohl
Dropped my car off because I was noticing a burning smell. They told me my valve cover gasket needed to be replaced and I was smelling burningoil on my engine. I picked my car up after they replaced the valve cover gasket, and immediately noticed that same terrible smell. Popped my hoodand my engine was still covered in oil. Smoking. Gave it back to them and they said they would clean it and run the engine to burn the rest of the oil off. Ipicked my car up today and sadly, my car still smells awful, and I still see oil on my engine. They made it seem like they were doing me a favor for cleaningoff my engine, and talked about how certain parts of the engine were hard to access. I paid almost $400for them to repair my car and they couldn't be bothered to clean the leaked oil off my engine when they had it taken apart the first time. If I wanted to drive around and inhale smoke I wouldn't have gone to a mechanic at all, would I? I will never bring my car to them again.
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January 2023 by Ed Silva
Totally service oriented business.They have other services besides automatic service such as travel which they are again very service oriented. I'm comfortable bringing my vehicle there for repairs and maintenance.
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December 2022 by Rat Trapper
Nicole S. made my day...Nicole is a magnificent professional woman.Nicole really made my wait and time worth it.(fresh coffee, really nice☆☆☆☆☆)Needless to say she runs a tight ship,takes pride in her surroundingsat a "wonderful AAA car shop".Best to leave, go shopping and lunch,lots to do around the shop and safe.Great nail place next door‼️Nicole will call you when your car is ready.My little car is running fantastic.Thanks so much AAA ❣
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December 2022 by Patty Altmann
Nicole S. made my day...Nicole is a magnificent professional woman.Nicole really made my wait and time worth it.(fresh coffee, really nice☆☆☆☆☆)Needless to say she runs a tight ship,takes pride in her surroundingsat a "wonderful AAA car shop".Best to leave, go shopping and lunch,lots to do around the shop and safe.Great nail place next door‼️Nicole will call you when your car is ready.My little car is running fantastic.Thanks so much AAA ❣
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November 2022 by Julia Huang
Customer service is terrible!!!! We bought travel insurance through AAA. It was always so easy and convenient when we paid the money. But when we wanted to get the claim, their attitude changed. The front desk girl was mean and nasty to me. I think she's a little racist cause I am Asian. She thought she could treat me like a piece of garbage. I wanted to talk to the agent who we bought insurance from. That agent said I needed to register first at front desk. When I went back to front desk, the girl didn't want to register me at all, she had an attitude and said" the agent is busy, she is on the phone." They tried to avoid me, they're not helpful. Basically we bought insurance from them, and we need to email someone else if we want to file claim. This claim has lasted for 1 year, but still was not solved(that was why we went to the shop at the first place). Why is it so easy to get money from customer, but when it is time to pay customer it is so difficult. If you sell insurance for other company to customer, you should assist the customer to get the claim, not try to avoid the customer, not do anything.
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November 2022 by Adam
Dealt with Nicole the whole time. She was professional, sympathetic and polite. She explained everything thoroughly. So far car is running well after repairs.
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November 2022 by Robert Murray
Very courtious and polite...was in for a Maryland state inspection and with the experience i had i made an appointment for one of my other vechiles....
