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“Can't begin to express how grateful I am for finding APL. Best car loan servicing of all time. I've used APL for my last 5 car loans. Fast and seamless service! Best rates!”
“I enjoyed working with my banker. He was always available. He was very knowledgeable, and he responded and answered my questions in a timely manner. The process from start to finish was easy to understand, and I would definitely recommend Evan and this banking institution to others.”
“I was extremely impressed how knowledgeable and professional your associate was who helped me. I came in to both put a temp hold on my debit card and deposit a thousand dollar savings bond from 1990. She made it so easy. Was polite and professional. I didn’t catch her name and hate to have to use a physical description but slim , beautiful, black, with a few tattoos. The other associate there was also polite and helpful. I’ve been in Woodforest branches from Maryland too Mississippi and in all cases I’m always impressed with their level of professionalism. I know Woodforest is kind of a second rate bank but you would never know that based on how great the associates working there are. Thank you again. Any time I’m home in Maryland this will be the branch I use.”
“On a business owner level, I could not have asked for a better banking experience. This company has never made me to feel like I am a bother, instead they always make me feel like we are working together for the best interest of my business. Each time I have to email my customer service team, the respond so quickly that I am never left wondering if anyone is going to help me. They return calls so fast and have answers. If they don't, which is hardly the case, they get back to me with the answer. Seriously, this bank I cannot say enough good things about them. I feel my money is safe, well protected and maintained. I've been with other banks and man, no one has ever made me feel like my company is the only company that matters when we have an interaction! WOW.”
“Nicole Bossard- Mack is amazing!!! She always goes above and beyond to help me with any questions or concerns that I may have with my accounts. I just want to say thank you for always being helpful and kind. I really appreciate you.Thankful,Deborah C.”
“Because of some of the negative noted reviews here I thought I should post a review based upon my recent experience with the branch located off Little Patuxent Pkwy. I found the staff to be prompt, courteous, and quite friendly. All aspects of the transaction went as one would hope. I look forward to stopping by again.”
“These ladies in the Arbutus location have been a godsend. They have helped me immensely! I love myself bank . The hospitality is unmatched exceptional. These bank tellers deserve an honorable mention. Antoinette Arbina,Robin and Taneshia are truly the Arbutus Angels.”
“This is a wonderful bank with exceptional customer service. There is always a person to speak with on the phone or in person at the bank. Everyone is very knowledgeable and even if they need to get more information regarding an inquiry, they have always followed up with us in a timely manner. For online banking they have a very easy to navigate and straight forward website and services. We like having an actual physical bank to goto and take care of things in person. Their rates are competitive and FDIC insured, we've dealt with larger national banks but alot of the larger banks seemed disorganized and spent more time passing on issues from one employee to another vs resolving even simple things for customers. Highly recommend Bank of Glen Burnie for banking and other financial services because of the personal care and fantastic customer service from their staff.”
“I had to open an Estate account recently because my husband just passed away and I had no idea what I was doing. The Banker that helped me open the Estate was Aliyah Carter. She was so helpful and explained everything to me so I could understand. She was also very kind and considerate knowing how I was still mourning my husband. Any time that I have banking business to do in the future I will be asking for her specifically.”
“Simply Awesome!Everyone is extremely helpful and friendly, Monica, Justin and especially Naira, who stayed extra half hour to help me with the account until the system locked her out. Meanwhile, Naira needed to pick up her kid (yes, I still feel bad about that). I have experience working with other banks and branches, but M&T is out of question and this particular location and staff are the top notch!”
“Phenomenal bank and specifically an amazing branch ran by Phil! I have a business account and a few personal accounts with them. Any time I run into issues, they're quick to resolve them. Great one-on-one service.”
“I just went into the NGFCU website. I do this several times a week and it has drastically changed and NOT for the better. Now if I wanted to see everyone's accounts I have to toggle between three (3) pages of screens. Why are ALL these options now on the main screen when I look instead of segregated! THIS IS WAY, WAY TOO BUSY!!! I understand change and usually, I find pros and cons. I can find no pros to this change. Further, I snip and clip the transactions into a document electronically for future reference and mark notations next to the transaction line items regarding what was purchased and/or why money was deposited or transferred. Further, now there is tons and tons of unnecessary white space spreading these transactions down multiple screen pages. If I want to print the newly captured line item transactions (which previously were in straight lines right under each other) I now have to waste two (2) to three (3) times the paper and printer ink! Is the credit union in cahoots with the printer suppliers? This new website is an extremely backwards step and is detrimental to productivity as well as costly to the consumer from a printing aspect and printing supplies aren't cheap! I have been with the credit union since I started work in the area for many, many, many years ago. My mother had accounts there when I was a child and I have now worked for my company for 40+ years with an account there. I have gone through many revamps and upgrades through the years. I have never had one that I absolutely disliked the way I do this one! What a sad day for website updates!!!!!!”
“Thank you for your great CD rates, for the convenient Laurel location, and for participating in the useful shared branch service with my other credit union. But mostly, thank you for the great service I receive at your Gorman Road office. I am especially thankful for Miriam S. Everyone is polite and efficient, but Miriam really stands out!! That's what keeps customers coming back.”
“My sister has access to the pool. I was a guest. Very nice community. They have 3 or 4 pools that children and families can occupy. There are beach chairs and tables.”
“I rarely leave reviews unless I feel as though that business actually deserves it. Today, my grandmother needed a cashier check and I had to assist. I called to see what exactly I needed to prepare for this transaction. Ms. Jennifer answered and walked me through every little detail beginning to end. Sweet as pie!!! I was more than confident when I pulled up to the drive through. When we arrived at the drive through Ms. Belva ( praying I’m spelling that right) was AWESOME. I have never in all my years banking with M&T dealt with a teller so polite and kind! She didn’t rush me or my grandmother although it seem to get busy as soon as we pulled up. I had the nerve two make two transactions lol but she still was patience and kind! With everything in the world going on today sometimes it’s just nice to be nice! I hope if you visit this branch you get to have the privilege of meeting this Queen. If she ever see’s this I hope she knows how much of a blessing to my day she was. ♥️”
Open 24 hours
6031 University Blvd Suite 245, Ellicott City
Banks
“David is great to work with, my clients appreciate his detailed cost analysis to their mortgage options. He is professional and provides timely responses to all inquiries. I will continue to recommend David to my clients, family, and friends.”
“Best BANKING EXPERIENCE I HAVE HAD IN LIFE…… THANK YOU ROY….
First I take pride in teaching the younger children in my family about banking, credit and how to manage both. The Associate Roy really educated my Daughter today on the entire process. He gave detailed instructions ans explanations while providing excellent advice and guidance throughout the process. The only complaint I have is why NAVY FEDERAL has handcuffs on this Guy he should be a trainer or part of management because I never felt more comfortable giving my money to anyone in my life.”
“I refinanced my auto loan 3 years ago and have had to call for information and assistance a few times. When I did need help it was urgent. Every person I dealt with, each time was knowledgeable, courteous, and helpful. I plan to finance my next car through these people. It's easy to complain when you're having a difficult time or a bad day. These people helped fix difficult situations or answered questions I couldn't answer myself.”
“Having trusted advisors in real estate is immensely important. There is no one I trust more than Evan Kreitzer. He will do everything he can to make your process as smooth as possible while keeping open communication the entire time. My family and friends have also had extremely positive experiences with Evan. Thank you again for an easy transaction!”
“These folks are so professional they work very well together. They really reflect Woodforest Bank in such a positive light. They all should be promoted as regional supervisors in some compactly because others really need to be able to see an emulate such high level of professionalism demonstrated daily. Victor”
“Went to close my savings account, since is was forbidden to keep. Was well greeted at the door. Alexis Smith was very professional and went above and beyond to assist me with the transfer. She asked if I wanted to open a new account to act as my savings account, as to keep the money separately. I asked, would I get a new bank card since it's a checking account? And would they look different?Unfortunately the cards would look the same so she suggested to link the accounts. So I can keep one cards for both accounts. She also updated my account so I can receive the rewards. Overall, she was very knowledgeable and very courteous.”
“Great customer service. Representatives almost always available by chat and people actually call me back. It's easy to talk to a live person. Even better, I feel good about my money staying in my community. I like that they make loans to my neighbors. I wanted to bank Black, but the Black-owned banks didn't offer the services I needed. Banking locally in Prince George's County is banking, Black, for all practical purposes. I'd rather keep my money here than at some giant corporate bank that survives on taxpayer handouts.”
“Very convenient bank and ATM location. Two indoor ATM’s available in a very spacious lobby in case a line of customers ensues. A section to write and dispose of plastic, paper or regular waste.”
“Since January, I'd been waiting for a resolution to a problem with an estate checking account I opened as my deceased brother's personal representative. I finally decided to visit a different SECU branch to discuss the problem with someone else. Lucky for me, John was working that Saturday at the Columbia office I visited. Today is Monday and I've just gotten his call letting me know the problem is fully resolved. Many thanks to John for his help and kudos to SECU in Columbia for hiring the best staff!”
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“I have used APL for multiple loans and I have never had any problems. The transactions are quick and easy. Laura is great to work with! Top tier service all around!”