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8:30AM - 5PM
1600 Cameron St #200, Alexandria
Credit Unions
“I have been with TFCU since 1992. This is my second car loan. The services provided by Mr. Bryon Canvas were excellent with nice and professional follow up. He ensured my car delivery was smooth by sending the payment and all the paper work on time without any glitches. I would go back to Bryon and TFCU for another car loan in the future if needed. Thanks.”
“Had read the dismal reviews and was hesitant to go to this branch to conduct some mundane account business. But because of its proximity to my home I decided to drop in. My experience was a pleasant one....checked in upon entering and waited no more than 2-3 minutes before a young man introduced himself and asked me into his office to discuss my needs. Of course I can't recall his name.......but he was polite, knowledgeable, and attentive. He easily took care of the issues that I needed addressed and, with that, I was on my way. I'm sure that the negative reviews that have been posted were posted for good reason. I simply wanted to share a positive experience for the branch.....”
“Jorgina was amazing and extremely helpful! I went into the bank multiple times with issues I was having because of my other bank. I was greeted politely, and explained thoroughly what my options were at this bank. I’m grateful for having such a pleasant experience with jorgina. She is bilingual and such a pleasure to converse with. She didn’t rush me or make me feel like I’m just a number at the bank. Will keep nfcu as my bank for life now!”
“I applied for a new-car auto loan through the NFCU website and I went into this branch to retrieve my loan instrument/funding. Coree, an employee of the branch, carefully walked me through very specific steps to properly present the instrument to the dealer. Her attention to detail saved me time and prevented future frustration. I was so impressed by Coree's service that I did not even consider using the dealers funding offer.”
“Our consultant was very friendly, respectable, and attentive when setting up checking accounts for my daughters. She was very patient and helpful when walking us through the process. She helped clarify any questions my daughters had. Me and my daughters are very appreciative for her customer service! Her name was Ms. Jackie at Andrews on Saturday, February 3, 2024.”
“Today I had to transfer money to my elderly grandmother who has been having a lot of trouble walking this week, so I had to assist her with walking into the building. There was a short line which I explained to the guy at the front that I had to transfer money directly to her account, and he asked if she needed to sit I said, yes please, if there is a chair I can let her sit while I wait in line, that would be great! I had no problem waiting and then assisting her with standing at the counter if i had to. The sweet guy at the front ended up asking around to the employees who are seated at a desk if they could help us so my grandma could sit while we did the transaction. He found a sweet lady to help us, and she was great. Very helpful, explained the process to my grandma and myself, and of course my grandmother was able to sit comfortable instead of standing assisted. KUDOS to these employees who have great morals and care about the elderly community. I wish I would have asked for their names, I feel so bad I cant thank them and shout them out by name. But keep up the good work nacy federal! Will definitely be using this branch location from now on”
8:30AM - 4PM
2111 Eisenhower Ave, Alexandria
Credit Unions
“Friendly, knowledgeable, and professional staff members. I spoke with Laila on the phone before stopping by and she helped me get all the appropriate paperwork done before I could become a member. Super happy that I did! 👔
“A very professional place with very helpful and patient staff.The one big thing I appreciate about Apple Federal Credit Union (AFCU) is that they have a very smooth and reliable process which is customer-friendly and easy to follow.You can make sure that your needs are taken care of in the fastest and most convenient way.Thank you AFCU. ??”
“I have enjoyed the services of PenFed Credit Union for many years. The service is excellent in person, online and by phone. Use the mobile app is user friendly and professional.”
“Excellence experienceTerrance Green was so helpful and fast and I will be using them going forwardIn and out in less than 15 min and the branch was full of customers”
“This is a no cash transactions branch. The only cash available is via ATM. The staff is cordial and very helpful. This branch is very accessible by transit and vehicle.”
Open 24 hours
2930 Eisenhower Ave, Alexandria
Credit Unions
“I bought CDs from PenFed multiple times, because they offer great rates - sometimes the best in the nation. Some of their processes are a little bit old fashioned, but that's OK. What is NOT OK is secret transfer limits. That's right; they limit transferring YOUR money out; the employees know what the limit is, but are literally not allowed to share the info with customers! I was able to figure out that the secret transfer limit was $30,000 per month, resetting on the 13th of each month. Separately, they have not-secret limits; for me, the limit was $5000 per day. Depending on the amount of your CD, it can take a LONG time to get your money out of PenFed, unless you wire the money out. I would be giving a lower rating, but a helpful employee's good attitude makes me feel that 4 stars is the right score.”
9AM - 5PM
4875 Eisenhower Ave, Alexandria
Credit Unions
“I do all my business here very good rates treat customers like gold was able to complete everything without having to come in the branch. I will be a lifelong customer.”
“I have been a member since the 1990s and Mr. Sergio Reyes that works in the Kingstowne Branch in Alexandria VA is amazing. His customer service is the best I have ever seen at this branch. I recommend that he is promoted as soon as possible. You really don’t want to lose such a young gentleman with such superb customer service skills beyond his years.”
“Stop blocking my card! Stupid credit card fraud triggers twice a week and they dont do anything to correct it. Wasnt an issue for the first year I had the card but now im having to call every week about a fraud alert.Changed my rating as they have added a text alert feature to acknowledge i did the transaction. This is much better now and im a happy customer again.”
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