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September 2024 by Michelle Grove
If you buy a car from Autoland, you may get your door kicked down while they steal your car.
I bought a car here on July 10th. I made sure (in writing) that the financing was APPROVED before buying it. I made my "welcome call" the next day.
Everything was fine until the 19th. Autoland asked me to call Capital One again, so I did. Later that day, Autoland said the loan had been returned because I drive for Uber. Autoland knew this up front, it was part of my income. Kerry explained to me that Bob combined my income on the loan application. I did not authorize this. Autoland started running my credit again without my consent. I told Kerry to make it stop. They continued to do it anyway.
They offered me a different loan. I was not against signing a new loan, but I wanted to review it first this time. They refused to let me see it. They wanted me to come in immediately and sign it. I had just worked overnight and my mother's funeral was the next day. They called me and yelled so much that I had a subconjunctival hemorrhage. I told them this absolutely had to wait until Monday.
On Monday, I called a consumer protection line to confirm they can't cancel a sale after nine days. After that, I texted Autoland. Once again, they pushed me to come in and sign immediately. They kept trying to get me on the phone. I said I would not use the phone with them at this point, and that I needed to see the contract in order to make a decision. Then I fell asleep.
When I woke up and went to work, I saw that I had a bunch of missed calls and a text from Autoland asking if I made a decision. The last missed call was from the Preston County Sheriff, so I called that number back. I was informed that I had an interstate warrant for my arrest, but it seemed like a civil matter to the deputy. He said I should take care of it in MD the next day, because extradition takes weeks. I said I would and started contacting attorneys immediately.
The next day, I received a text from Autoland stating that they were at my house to take the car. I found out days later that what was actually going on was my antique door was being busted down by law enforcement (including a K9). I was in MD hiring a criminal defense attorney. My house was open to theft for days while I was stuck in MD figuring out this warrant thing. I had to do this without a vehicle, because my old vehicle was in their shop. I couldn't even go to work in PA because of the interstate warrant. I was just stuck.
Finally, the warrant was recalled. It took a while for all of the involved law enforcement agencies to figure this out. I was cuffed in my driveway on July 28th and had to call out of work yet again.
I saw the warrant after it was recalled. Autoland made it seem like the financing fell through right away and they had been trying to repossess the car. I have the receipts. They had law enforcement involved just a couple of hours after Chad texted me asking if I had made a decision. They know I work overnights, I told them every time we communicated.
This entire situation is disgusting. I was a loyal customer. I baked cookies for their service department before I decided it was time to buy a car there. I will probably be deactivated from all gig because of this. I have missed so many days of work. My new neighbors saw my house get swarmed and then saw me cuffed on another day. My credit has so many inquiries from Autoland that I cannot finance a car elsewhere. My health has suffered greatly. All I wanted to do was buy a car from a place whose service department has treated me very well.
After refusing payment from my cosigner, they have listed my car for sale. They signed a contract with me and the sale is final per MD law. They did not do a legal repossession, they stole my car. Now they are selling it. The Carfax report says there have been no owners. I put a lot of miles on i
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July 2024 by Ben
I have bought two vehicles there and have taken my last 3 Mopars there too for service and repairs. Their auto shop is fast, reliable, and priced fairly. Great business all around.
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May 2024 by Jenna McClintock
Chad and Kerry went above and beyond to get Me into a car I would love! I didn't even know exactly what I wanted at the time. I gave them ideas of what I wanted and what I wanted to pay and they did everything they could to make that happen and find me the perfect car! And when I say perfect, I mean perfect! This has been the best car purchase I have ever experienced and they are fantastic at what they do! I absolutely love my new car, and will definitely go back to them again when the time comes! Can't recommend them enough!
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January 2024 by Kara Lyons
Chad, the sales manager, went above and beyond for us. He took his time, answering all our questions and working to find us the best rate. We will be back to autoland for our future vehicles!!
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November 2023 by Wren Morgan
Just got an amazing deal on a Dodge Journey I found online. Autoland answered my emails quickly and when we got there to see it in person everyone was extremely friendly and Chad gave us a better deal than I couldn’t asked for! Will definitely go back next time I need a vehicle and I’m telling all my friends to go when they need one!
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November 2023 by Patty Mash
Buying my car was Very easy/comfortable. Chad was so organized w/all the paperwork it made purchasing the car easy. He took time to explain all the details of the car. He made sure I understood everything about the Jeep. I know that I can call him anytime w/my questions. I love dealing locally!!
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November 2023 by Brandon Sisler
Chad made the whole experience really easy for me. Highly recommend!
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November 2023 by Cynthia Downton
Mechanics were super helpful and very quick.
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October 2023 by Diego
A good place, but unfortunately I had an accident there =(
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October 2023 by Trevor Getson
DO NOT BUY A CAR FROM HERE. Purchased a 2018 Hyundai Santa Fe Sport with 80k miles in August only to drive it for 2 weeks. The engine broke down in the middle of the interstate due to SEVERAL recalls on the vehicle that Autoland overlooked when selling me the vehicle. After jumping through several hoops with no resolution or anyone wanting to take blame for it, I’ve been left with no choice but to file a claim with the Better Business Bureau. Do not buy a car from AutoLand in Accident, MD.
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September 2023 by John Strider
Very excellant service
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September 2023 by Nicholas Cole
“Please don’t cause an accident, like the name of this town.”
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August 2023 by Dan Miller
Great deal on Dodge Ram.Wiggle Man is the best!
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July 2023 by The TROLL
My experience comes second hand but is none the less accurate. My cousin is a customer of this great dealership. He related how he wanted a new jeep but despised going to dealerships because of the back & forth during negotiations. His experience here was, in his words, a fantastically easy endeavor. To add to his community, the dealership participates in it's annual fourth of July festivities and parade. My cousin says that if I'm interested in buying a vehicle, just come down & we'll go to autoland & do it the easy way.
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June 2023 by Cheryl Mayola
Excellent place to get service
