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July 2023 by Google user
I went to this pharmacy to get a prescription filled and the pharmacist technicians were less than helpful. If something doesn't work right away for them, they will tell you that you need to figure it out (when in reality, they are more than capable of calling to see what the issue is). Once I had finally figured out why I couldn't get my prescription filled, I was told by my Dr. to ask to see what other brands they have in stock and the pharmacist was rude and unwilling to check inventory unless I told her an exact drug and dosage (which is what I wanted to see was in stock before my Dr sent the prescription). Once I did find out what was in stock, the pharmacist refused to give me that medication because it was a higher dosage than what she would prescribe. Keep in mind - my doctor is the one that knows my medical history, weight, height and etc. So she told me I needed to figure it out and walked away.\\n\\nVERY disappointed in my experience at this store. I don't mind that I spent an hour there to find out my insurance wouldn't cover the first prescription but for the pharmacist to actually turn me away from that store afterwards is repulsive. FYI - I did get my prescription filled down the street with the same dosage she said she wouldn't give me and I'm so thankful because I actually need this medication. Imagine your doctor saying you need a certain medication and then be turned away at the pharmacy by someone you never talked to before and doesn't have any information about your medical history.\\n\\nPlease do better.
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June 2023 by F
I went to this pharmacy to get a prescription filled and the pharmacist technicians were less than helpful. If something doesn't work right away for them, they will tell you that you need to figure it out (when in reality, they are more than capable of calling to see what the issue is). Once I had finally figured out why I couldn't get my prescription filled, I was told by my Dr. to ask to see what other brands they have in stock and the pharmacist was rude and unwilling to check inventory unless I told her an exact drug and dosage (which is what I wanted to see was in stock before my Dr sent the prescription). Once I did find out what was in stock, the pharmacist refused to give me that medication because it was a higher dosage than what she would prescribe. Keep in mind - my doctor is the one that knows my medical history, weight, height and etc. So she told me I needed to figure it out and walked away.VERY disappointed in my experience at this store. I don't mind that I spent an hour there to find out my insurance wouldn't cover the first prescription but for the pharmacist to actually turn me away from that store afterwards is repulsive. FYI - I did get my prescription filled down the street with the same dosage she said she wouldn't give me and I'm so thankful because I actually need this medication. Imagine your doctor saying you need a certain medication and then be turned away at the pharmacy by someone you never talked to before and doesn't have any information about your medical history.Please do better.
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April 2023 by Sahdsoul
I would give negative if I could. this place is so unfriendly and disrespectful. they told me that my perception was done and came a hour later to pick it up to not pester them and they said you have to come back later to pick it up. they also told me to loop around the pharmacy to get my prescription. I'm here waiting and it's been 30 minute. I wouldn't bother coming here dont spend your time
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September 2022 by Cindy Zak
The pharmacy in Abingdon on Emmorton Rd is the absolute worst pharmacy in Harford County. They have screwed up submitting my prescription multiple times. Then I spent 20 minutes on the phone with them with a person that put me on hold 10 times and said my script was submitted. I get there the next day and they said it was never submitted. So I had to come back. I pick that up and had another one submitted by the doctor so I am here tonight waiting in line for 20 minutes not moving with 8 people ahead of me. The service is so bad and they are so slow that its painful. I think no-one works here at all but 2 people. My very last time here!
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August 2022 by Wilson Tech
This place has poor customer service. Meg the shift lead was unnecessarily difficult.
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March 2022 by Tom P.
Don't bother going to this pharmacy, worst service and very long wait times. I would give zero stars if possible.
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December 2021 by Cory Cameron
Oh hold for 1.5 hours being put back on hold multiple times before they just hung up on me.
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November 2021 by Sarah L.
Take your business elsewhere. Awful customer service every time I go. The Pharmacy is even worse. The tech had me on hold and would hang up and then I would call back. Went on for 3 hours. The manager was rude and obviously had no clue how to run her staff. She basically told me that the COVID vax was more important. People rely on day to day meds that actually work and that should be your priority. Hire more people or at least apologize for the terrible service you provide. Take your business elsewhere people please! If I could give ZERO stars I would!
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November 2021 by Laura Camponeschi
This pharmacy was great until about 6 months ago. Now the average wait the last few times I have been there just to pick up my script when it's ready is about an hour. I really wish I was exaggerating. I feel bad rating them a three since everyone is so nice there, but the wait times are just crazy.
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November 2021 by Cocoa Chanell
I called to speak to someone in the pharmacy. I was first in line. I stayed on hold for 15+ minutes, during which a man picked up the phone 3 times to quickly say "walgreens pharmacy please hold" and put me back on hold I was unable to speak otherwise. After 15 odd minutes the line was simply cut. I called back a second time. After another 14 minutes I finally got an answer and asked what was happening and why I was getting hung up on. (Which I don't agree with the response at all.) And was simply told they are too short staff, and have no one to answer the phone and that they are trying their best to answer all people. The higher ups need to see things like this and help out their pharmacies and staff. Whether that includes raising wages and hiring, adding messages to phones and giving new trainings on how things should be ran. Sending prescriptions to other locations etc Times are still hard for Healthcare professionals and the lack of support it going to cause they few staff you have left even more undue stress. (Plus, As you can tell it also leads to unprofessionalism and customer displeasure.)
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November 2021 by Katwalk Boutique
Very bad Customers Service experience with management Alisa. She does not know how to talk to Customers and gives poor customer service.
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November 2021 by Maria Lopez
This is a very stressful pharmacy they never answers the phone.. give wrong information to people.. make appointments and the wait time is more than 3 hours..
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October 2021 by Sharon Bechtler Shrake
The store on Emmorton Rd Abingdon, MD 21009 fails customers in these ways Fails to answer the phone staff is very poorly trained in customer service skills. They are rude, dress unprofessional . My Physicians have asked me to please switch pharmacies due to the above complaints. I have received the wrong medication in the past and needed Emergency care due to them. pharmacist are less accessable Considerable increase in wait time for refill pick up. The store is dirty and shelves in disarray. Pharmacist and staff speaking openly and in front of other customers about my health conditions and medication I was there to pick up which violates HIPPA. This store should be investigated by the appropriate agencies.
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October 2021 by Cindy Z.
The pharmacy in Abingdon on Emmorton Rd is the absolute worst pharmacy in Harford County. They have screwed up submitting my prescription multiple times. Then I spent 20 minutes on the phone with them with a person that put me on hold 10 times and said my script was submitted. I get there the next day and they said it was never submitted. So I had to come back. I pick that up and had another one submitted by the doctor so I am here tonight waiting in line for 20 minutes not moving with 8 people ahead of me. The service is so bad and they are so slow that its painful. I think no-one works here at all but 2 people. My very last time here!
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October 2021 by Justine R.
I can't believe how slow this pharmacy is. I waited in line at the drive thru from 2:47pm until 3:10 when I finally got to speak to someone. They specifically told me the prescription wouldn't be ready until 2:30, so I don't show up early to pester them. Then they told me one of the prescriptions wasn't ready and I had to around and come in. When I got in they told me they didn't even have the medicine. WHAT? Why would you not call me to tell me so I wasn't waiting for something you couldn't fulfill? Clearly they are understaffed. This is not the first time the wait inside or at the drive thru has been slow. I thought that it was a fluke last time but this must just be how they run the place. Disappointing. Will be switching to a different location or a different provider.