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December 2023 by Carl M.
It's amazing how you're treated nowadays when all you're trying to do is buy stuff from their store I have been on the phone with them now Lowe's in constant friendship for one hour and 15 minutes. I've been hung up on four times. I've had five busy signals they just don't care about you, I haven't even got a call back. They said if you leave your number they'll call you back within nine minutes that was 39 minutes ago and I still haven't heard a call back there used to be something called your word they've lost that I'm still waiting for a callback From them I wanna call back now from the corporate office and the store manager there's some people that need some training and I just wanna buy some water. I've had a heart attack and I can't go down and pick up the water. I'm 1 mile away from you guysand an hour and 29 minutes now I've been hung up disconnected and treated like crap. I don't know what else to say about you guys other than you'll probably have to make your storage a little bit smaller now because we treat people like that God help you. I
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November 2023 by Lynne M.
Do not get any appliances delivered from them. I ordered a fridge online as my fridge died. Took off work the day of delivery. They were two hours late, said they couldn't put the fridge where it was supposed to do I told them to put it in the garage and we would try to get it upstairs. They unwrapped it and there was a big dent in the front door. They took it back. So the delivery coordinator called and said that they have 3 in stock but couldn't do anything until the other came back tomorrow then they would have to reschedule another delivery. Meanwhile, my food is in coolers spoiling. What happened to the sense of ergency when it comes to customer satisfaction. This is clearly Lowes fault and they just shrugged it off like "oh well". I,ve been in customer service for over 20 years (a few of them working at Lowes) and I've never seen such ill regards for the satisfaction of their customers. I was a loyal Lowes customer but after this cluster f**k I cancelled the order and heading elsewhere.
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September 2023 by Mary G.
I was supposed to have my carpet installed by Lowe's today and after waiting in an empty house I get a call saying they can't come today. I got a completely different story from the store manager vs. the installers so somebody is covering their ass with lies. Needless to say they should have been on the same page and not put me through this, after all they are supposed to coordinate and didn't. I had my doubts as they have screwed things up from the start. Never buy a thing from here again. You are only asking for trouble if you do business here.
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June 2023 by Tony C.
Customer service at this Lowes is the worst I have ever experienced. I had a simple question. What is the guarantee on a kobolt hand tool that I was looking to purchase. Several customer service employees had no clue. The tool person they called was not sure but looked it up on his phone. Instead of answering my question he shoved the phone in front of me. I asked what does it say, his answer was "can't you read". This store lost a sale and customer. Unbelievable how customers are treated at this store.
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May 2023 by Allison T.
Came to this Lowe's to get my cat a fern and was so happy to see quit the selection. All the ferns were full and reasonably priced. They had a bunch more other plants too. Sidenote: I got cat-called in the parking lot outside this place and OMG I am dying! I haven't been cat-called since I was in my early 20s lol. Will be returning!!
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July 2022 by Annette G.
Lowes, you're mostly fine. Your delivery guys this time around, however, failed. From the start, the delivery guy took one look at me, frowned, and barely spoke. He did not introduce himself. He went about working on the lower building door with tools to keep it open. I was confused about the delivery, thinking that hookup would include putting the drip pan in. The guy wasn't exactly pleasant, explaining and showing me why, but ok. I had other questions, but the delivery guy decided to insult me to my face in my house, for asking questions that, as a paying customer, I'm entitled to do. He interrupted once, twice, then told me to let him speak, because "You don't know anything." Partially true about plumbing and appliances, but that's kind of beside the point, AND the reason I asked questions. I do know about customer service. And that was not what I got. That man was salty from the moment *I* greeted him. I've been having delivery and service people in and out of my condo quite a lot over the past 2 months because of a flood in my building. Every single person who has come out has been courteous enough to at least listen and answer my questions. Lowes, if you can track down these guys, you should give them some sensitivity and customer service training.
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April 2021 by Jt P.
Terrible delivery and customer service. I made an online order which stated I was ordering from my local Lowe's but instead part of the order was pushed to Lowe's in Abingdon MD. The bulk of the order came from Lowe's in Avondale PA and that came through on time with a courteous driver. However, the order from Lowe's Abingdon was 3 weeks of run-around, hours on the phone with customer service, incident reports filed, and straight up lies told to me by Lowe's and the shipping company XPO. This experience has turned me completely off Lowe's.
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December 2020 by Kristina M.
I am absolutely disgusted by the customer service, craftsmanship of subcontractors, and over all lack of caring I have received from Lowes store #2589 in Abingdon, MD. I spent $12,773.00 on my flooring project with Lowes. The install was done on 11/23/2020 and 11/24/202. Not only was the craftsmanship of the install absolutely terrible, but they actually did damage to my home. Since having Lowes install my floors my home is no longer up to building code and there is actually safety concerns regarding the damages caused by Lowes subcontractors. Almost a month later I have been the one to reach out to Lowes all but two times, both of those times were followed up with vague conversation about how they will be in touch soon but of course never have. I have called the manager, I have call the customer service line, I have written the customer service people, all met with the same we will look into it and give you a call back. Almost $13k in work and not a single call from management after hearing about damage to my home. I still have yet to receive an apology or a date for when they will be fixing my floors (not installed correctly, you can see the planks are bent from them beating them together, and you can feel the lips because they don't meet correctly due to bending), stairs (which they cut the nose of my stairs off with a saw), ceilings (they cause two rooms of my home to have nail pops all the way across the ceiling due to them slamming the boxes of planks down in the rooms above), my damaging the water line to my fridge, knocking pictures off my walls, leaving my dining room furniture outside in the dark, and many other issues that would take entirely too long to type out individually. EXTREMELY poor customer service.
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June 2020 by Justin I.
I rather troublesome process with a refrigerator purchase. Customer service issues, missed delivery date and took 2 days to figure out the refrigerator was over an hour away at a store out of state. Finally went into the store as we were without a refrigerator for 14 days and Derick from appliances was beyond apologetic. He went above and beyond to ensure that we find a refrigerator for rush delivery. Fingers crossed our delivery window is met.
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June 2020 by Bea K.
Lowes dropped our order without even letting us know...we were sitting at home waiting hour after hour. We ordered online at Best Buy, Tuesday night, Thursday we had our new washer, the delivery guys were great...even gave them a tip : ) Go Best Buy with the exceptional service and same price. : )
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May 2020 by Mike S.
Worst customer service ever. Don't even try to call them, they never pick up the phones. When you go in the stores nobody's working.
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December 2019 by Judie G.
My husband and I were in this Lowes last evening. Friday December 6. Originally we were there to get one item, so we didn't think that we would need a cart. But after looking around we wanted to get more things and decided that we would need a cart. So my husband went to get one and accidentally happen to walk through a section that was apparently off limits to customers, because one of the employees (Amanda) snapped at him in a nasty way, telling him that he wasn't supposed to go through that way. The way she spoke to him was completely uncalled for and very unprofessional. If we hadn't have needed what we were there specifically for, we would have left right on the spot. With rude, nasty employees like that working there, we most likely won't be back. Which really sucks because we spend a lot of money in that store.
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December 2019 by Maggie O.
Ordered a washer dryer on Black Friday. How exciting--I thought--to get a discount AND get my new washer dryer in the house we'd just moved into. It's been absolute hell for an entire week--and we still have no appliances. What ensued was a classic run-around, bounced from this store to that store, to the delivery service, to customer service, to yet another store, and then back again to the very beginning. With no washer dryer to be seen. Another yelper had an identical experience to ours a few years ago: Paul G. said: Ordered Washer / Dryer online from this store. There was a problem with the order and they were not able to deliver. At that point I received a message that they would contact me again with an ETA on when new units could be delivered. Several days passed and I got a call from a delivery company saying they would deliver the units Sunday and I should get a call Saturday to set up the delivery window. Saturday came and went. Sunday I called the delivery company and was told that they didn't know anything about it and I should contact Lowe's. So I called the Bel Air Lowe's where the order had been placed. They had trouble finding my order but after some searching, for some reason, they were able to find it. They told me I had to contact the White Marsh store. The White Marsh store had trouble finding my order. After some searching, for some reason, they were able to find it. They told me I had to contact the Bel Air store... Eventually I just pulled the order up myself on the website as either Lowe's is incapable of creating a unified ordering system or their employees are incapable of using it. Armed with the facts that the order was placed at the Bel Air store and the order number I was finally connected, with the help of a supervisor(?!?) with someone in the actual ordering department. So after paying $2200 for the units and waiting over two weeks I was finally able to be told all I had to do was wait another week or so. I will never order items like this from Lowe's again. What incredible incompetence. I could have, and should have, and if my order isn't delivered as promised absolutely WILL, order from AJ Madison or some other online retailer. ========================================== It looks like nothing has changed. Even IF the W/D are someday delivered, I will never shop here again.
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May 2019 by Sonja K.
Last week I went back to this location three times to pick up some additional flower pots. The first time I went was early in the day and no one was in the Garden center. I could not get the pots myself because they were very high up on the top shelf of one of the metal units. I walked around to find someone to assist and no one was available. There were very few staff on the floor in other departments. Second visit, different time - midday, same story. Finally, on the third visit I stopped in at about 7 pm. There was a cashier in the garden shop but no one else. The line was stacking up behind me so I decided to go to the customer service desk and request a manager. The young lady was very polite and paged for a manager to call the service desk. Over the 15 minutes I stood there, she paged at least six times. There was no response to her calls for assistance. No manager came; no manager called her. I felt terrible for the staff members who were trying to help, but how is it possible that in mid-Spring with a busy outdoor season at hand, the store is understaffed and no management on site? An older gentlemen from the outdoor equipment was willing to climb the steep ladder and get me the pots I needed. This store was not managed so poorly when it opened. I don't understand how Lowe's can disregard these issues. I went back today at about 2:00 to get some outdoor replacement cushions and was assisted through the tight aisles by a lovely young lady. There was only one cashier working and 6 people in line. Shame on you Lowe's, this store needs to be fixed. Other than the flower pots and cushions, I have been doing all of my other shopping at the nearby Home Depot - you have lost at least $1,000 in sales from me so far this month. When I get ready to replace my carpeting with hardwood, guess where I'll be shopping - not your store.
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September 2018 by William B.
Husqvarna lawn mower. In for repair twice in sixteen months. 1st time repair was free. 2nd time, $102.00. Three year warranty which did not cover the clutch assembly. When I asked exactly what the warranty covered, the answer was "I don't know, every manufacturer is different. Had I purchased the extended warranty, any and every repair would have been covered." In other words, screw you pal! During my 42 years of home ownership, I have never ever had a lawn mower fail and need repair. That said, obviously you need to stay away from Husqvarna mowers since neither they nor the dealer has any credibility. I am extremely disappointed in Lowes. They are in it for the buck and could care less about the customer.
