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December 2023 by Carl M.
It's amazing how you're treated nowadays when all you're trying to do is buy stuff from their store I have been on the phone with them now Lowe's in constant friendship for one hour and 15 minutes. I've been hung up on four times. I've had five busy signals they just don't care about you, I haven't even got a call back. They said if you leave your number they'll call you back within nine minutes that was 39 minutes ago and I still haven't heard a call back there used to be something called your word they've lost that I'm still waiting for a callback From them I wanna call back now from the corporate office and the store manager there's some people that need some training and I just wanna buy some water. I've had a heart attack and I can't go down and pick up the water. I'm 1 mile away from you guysand an hour and 29 minutes now I've been hung up disconnected and treated like crap. I don't know what else to say about you guys other than you'll probably have to make your storage a little bit smaller now because we treat people like that God help you. I
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November 2023 by Lynne M.
Do not get any appliances delivered from them. I ordered a fridge online as my fridge died. Took off work the day of delivery. They were two hours late, said they couldn't put the fridge where it was supposed to do I told them to put it in the garage and we would try to get it upstairs. They unwrapped it and there was a big dent in the front door. They took it back. So the delivery coordinator called and said that they have 3 in stock but couldn't do anything until the other came back tomorrow then they would have to reschedule another delivery. Meanwhile, my food is in coolers spoiling. What happened to the sense of ergency when it comes to customer satisfaction. This is clearly Lowes fault and they just shrugged it off like "oh well". I,ve been in customer service for over 20 years (a few of them working at Lowes) and I've never seen such ill regards for the satisfaction of their customers. I was a loyal Lowes customer but after this cluster f**k I cancelled the order and heading elsewhere.
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September 2023 by Mary G.
I was supposed to have my carpet installed by Lowe's today and after waiting in an empty house I get a call saying they can't come today. I got a completely different story from the store manager vs. the installers so somebody is covering their ass with lies. Needless to say they should have been on the same page and not put me through this, after all they are supposed to coordinate and didn't. I had my doubts as they have screwed things up from the start. Never buy a thing from here again. You are only asking for trouble if you do business here.
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June 2023 by Tony C.
Customer service at this Lowes is the worst I have ever experienced. I had a simple question. What is the guarantee on a kobolt hand tool that I was looking to purchase. Several customer service employees had no clue. The tool person they called was not sure but looked it up on his phone. Instead of answering my question he shoved the phone in front of me. I asked what does it say, his answer was "can't you read". This store lost a sale and customer. Unbelievable how customers are treated at this store.
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May 2023 by Brittany Jackson
Typical garden center. They don't sell much in the realm of local flowers or plants unfortunately. Same typical stuff found everywhere.
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May 2023 by Allison T.
Came to this Lowe's to get my cat a fern and was so happy to see quit the selection. All the ferns were full and reasonably priced. They had a bunch more other plants too. Sidenote: I got cat-called in the parking lot outside this place and OMG I am dying! I haven't been cat-called since I was in my early 20s lol. Will be returning!!
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August 2022 by Jeff Levitt
I purchased a washing machine at this store and delivery was set for the next day. The delivery guys arrived with the new washer and told my wife they couldn’t install it because they couldn’t get the supply lines off. They also told my wife they couldn’t take the old washing machine because they didn’t have room. I paid for this!! I was at work and told my wife to tell them to just leave the new washer under my deck outside. THEY LEFT IT AT MY NEIGHBORS HOUSE!!
I was so frustrated I left work early to come home and try to make this situation right. Once home, I went into the laundry room and took the supply lines off by hand!! They didn’t even try!!!! I called and called the store about this as well as my new washer in my neighbors house and everyone kept telling me they would call me back. Nothing! Crickets! Then out of the blue the lowes delivery guys showed up again and told me they were going to move the new washer to my back yard. I said, WRONG ANSWER!! I want the new washer installed and the old one hauled away. What an attitude I received!! They took out my old washer and dumped the new washer in the laundry room making zero attempts to install it.
Later on one of the store managers called me (Steve) and I explained to him our frustration and terrible experience and he could care less!! NEVER AGAIN!
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July 2022 by Annette G.
Lowes, you're mostly fine. Your delivery guys this time around, however, failed. From the start, the delivery guy took one look at me, frowned, and barely spoke. He did not introduce himself. He went about working on the lower building door with tools to keep it open. I was confused about the delivery, thinking that hookup would include putting the drip pan in. The guy wasn't exactly pleasant, explaining and showing me why, but ok. I had other questions, but the delivery guy decided to insult me to my face in my house, for asking questions that, as a paying customer, I'm entitled to do. He interrupted once, twice, then told me to let him speak, because "You don't know anything." Partially true about plumbing and appliances, but that's kind of beside the point, AND the reason I asked questions. I do know about customer service. And that was not what I got. That man was salty from the moment *I* greeted him. I've been having delivery and service people in and out of my condo quite a lot over the past 2 months because of a flood in my building. Every single person who has come out has been courteous enough to at least listen and answer my questions. Lowes, if you can track down these guys, you should give them some sensitivity and customer service training.
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April 2021 by Jt P.
Terrible delivery and customer service. I made an online order which stated I was ordering from my local Lowe's but instead part of the order was pushed to Lowe's in Abingdon MD. The bulk of the order came from Lowe's in Avondale PA and that came through on time with a courteous driver. However, the order from Lowe's Abingdon was 3 weeks of run-around, hours on the phone with customer service, incident reports filed, and straight up lies told to me by Lowe's and the shipping company XPO. This experience has turned me completely off Lowe's.
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December 2020 by Kristina M.
I am absolutely disgusted by the customer service, craftsmanship of subcontractors, and over all lack of caring I have received from Lowes store #2589 in Abingdon, MD. I spent $12,773.00 on my flooring project with Lowes. The install was done on 11/23/2020 and 11/24/202. Not only was the craftsmanship of the install absolutely terrible, but they actually did damage to my home. Since having Lowes install my floors my home is no longer up to building code and there is actually safety concerns regarding the damages caused by Lowes subcontractors. Almost a month later I have been the one to reach out to Lowes all but two times, both of those times were followed up with vague conversation about how they will be in touch soon but of course never have. I have called the manager, I have call the customer service line, I have written the customer service people, all met with the same we will look into it and give you a call back. Almost $13k in work and not a single call from management after hearing about damage to my home. I still have yet to receive an apology or a date for when they will be fixing my floors (not installed correctly, you can see the planks are bent from them beating them together, and you can feel the lips because they don't meet correctly due to bending), stairs (which they cut the nose of my stairs off with a saw), ceilings (they cause two rooms of my home to have nail pops all the way across the ceiling due to them slamming the boxes of planks down in the rooms above), my damaging the water line to my fridge, knocking pictures off my walls, leaving my dining room furniture outside in the dark, and many other issues that would take entirely too long to type out individually. EXTREMELY poor customer service.
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June 2020 by Justin I.
I rather troublesome process with a refrigerator purchase. Customer service issues, missed delivery date and took 2 days to figure out the refrigerator was over an hour away at a store out of state. Finally went into the store as we were without a refrigerator for 14 days and Derick from appliances was beyond apologetic. He went above and beyond to ensure that we find a refrigerator for rush delivery. Fingers crossed our delivery window is met.
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June 2020 by Bea K.
Lowes dropped our order without even letting us know...we were sitting at home waiting hour after hour. We ordered online at Best Buy, Tuesday night, Thursday we had our new washer, the delivery guys were great...even gave them a tip : ) Go Best Buy with the exceptional service and same price. : )
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May 2020 by Mike S.
Worst customer service ever. Don't even try to call them, they never pick up the phones. When you go in the stores nobody's working.
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March 2020 by Fred Nawrocki
Hard to find items so it can take a little time. Went there looking for fertilizer and poison ivy spray.
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March 2020 by Jimie Williams
Got my veggie plants and a m pleased
