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January 2024 by Alex C.
I'm pretty sure I'm one of the top customers in this store. I personally spend $300-$400 a month in this store. Today will be the last time I shop here again! I usually buy $100 a week of vanilla Dutch masters the big size. The Dutch masters have been coming from the factory not up to par for a while now so I decided to switch to cigarillo's. Last night I tried to buy 20 packs of cigarillos. The clerk gave me big dutches the two pack that looks like cigarillos and I didnt catch it and walked out the store. Mind you I asked for cigarillos. So I walked to my car and noticed they were wrong so I went back into the store and the clerk at first tried to not switch them for me. Then he called his manager and said he would swap but didn't have the cigarillos I wanted and I would have to come back the next day and get them. He would not refund my money. He told me if I come back tomorrow he would give me 2 extras packs of cigarillos. I came back today and he act like he didn't say that and offered me a black and mild in place. I felt so disrespected because I don't smoke black and milds and that's not what he promised me. i felt like he thinks all black ppl buy the same things. They have lost my 3-400 a month! The store went down hill since the mom and daughter that started there when they opened stopped working there. This new guy judges the ppl and what they buy. This guy is ruining your store!!!!! don't go here anymore the new clerk must be family of the owner. I'd fire him he lost your best customer!
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December 2023 by Kim J
Great store and prices, the employees are very nice unfortunately they don't know a lot about vape products. Your not saving much money if your sold the wrong item that you can't return. If you know exactly what you need check it out.
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December 2023 by Go Ahead, Make My Day
Lied and said that the register glitched and that it counted the item twice so that I would buy 2 units of the item.
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November 2023 by Amanda
He could barely even speak English. Had no idea what I was talking about ... Didn't care either. I wanted a vape with heat control.. he had no clue what I was talking about!! Why do you work there????? The first vape I bought there didn't even work. I'll stick with class 5 Vapes .. been dealing with them since they opened . Idk why I even went somewhere else!! Stupid oeople
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November 2023 by Michael R.
Want to quit smoking so I went to the store to buy a vape to get me started. My questions we're answered, got the product I wanted and left. Get home and have problems with the vape, leaked juice in my mouth and would charge. Took the vape back to exchange it, they looked at it and tested it briefly and nothing happened while in store so they gave me suggestions on how to use it. I am new to this so I accepted that and went home with same vape. It started doing the same thing again, wasn't happy with it so return to the store once again to exchange it. They again tested it briefly and it worked again briefly. I explained to them that yes it will work when used once or twice but it doesn't work when used continuously. They would not exchange it so I am left with broken vape. Terrible customer service there, do not recommend this store. Can't believe they sell me a broken item and not exchange it. Not satisfied at all!
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October 2023 by Richard Veasel
Definitely highly recommended. Mary was extremely helpful and patient with me. Best deals on E liquids that I’ve found. I have been to a lot of vape shops, and this was by far my favorite place yet. If there was more stars, I would give it to them. Well stocked and a great variety of all of your smoking and baking needs. They have a lifelong customer right here. Sign up for rewards, you’ll thank me later
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August 2023 by Jennifer Stallings
I came in yesterday for the first time and I was quite impressed. Very clean and organized establishment and the older woman who helped me was incredibly nice and knowledgeable.
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July 2023 by Eichele Cain
Helpful employee, clean establishment, nice selection. I think I just found my new spot.
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July 2023 by Connor Watkins
Best selection, great service. I love the deals they have constantly and save a lot of money buying here.
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June 2023 by Chris Burris
Very nice ppl and always friendly and helpful, best prices on tobacco items
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March 2023 by R T
First time purchasing from this shop and I was so impressed that this will now be my Vape shop that I buy from. I put in a online order and wasn’t expecting it for a couple of days, but instead received a call from the owner I believe, stating that she was on her way to hand-deliver me my package along with a free gift. I was freaking ecstatic. When companies say they are giving you a free gift you never really expect the free gift to be that great. But the Vape they gifted me is now my new favorite! It was a brand I would never go for and a flavor I wouldn’t go for. But I like it more than the ones I actually purchase lol. This place has the good customer service thing down. This is how you get and keep customers. Thank you so much again!
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February 2023 by Christine P.
Awesome smoke shop! Prices are great and the people who work there are even better! Highly recommend to all u peeps out there.
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February 2023 by Meg Newsome
I bought a faulty (likely counterfeit) vape that continued to hit even if when I was actively using it - this occurred straight out of the box after the first hit. The battery just kept hitting which resulted in the device heating up and the vape tasted burnt after only two hits. I took it back in the store and showed the guy the vape was burning even when I wasn’t hitting it. He got me another box, had me hit it, and it did the same thing. After calling someone he got off the phone and told me he can’t change the vape and I need to hit it slower (meanwhile the vape is still actively burning in my hand while I’m not hitting it). Not only was the vape more expensive than others in the area, it was faulty and poor customer service tipped it all off. I’ll never be back here again. I’d rather travel to bel air and get more reliable products.
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January 2023 by Steven Brummerloh
Excellent customer service a pleasure to do business and they saved me an hour on my long trip back to NY! Thanks again!
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January 2023 by Miss Heather
The bald black lady always ignores me when i come in. Never fails. She will take everyone before me when i come in for the same thing every single time and takes 10 seconds. This use to be my go to and now, have lost my business. I will not shop here anymore. She is the most lazy, unprofessional, and is always on the phone whenever i come in. Sad. She needs to be fired.
