-
September 2023 by K W
The agent was rude and did not care about my concern about the car. The car was dirty and full of dog hair. I had to take the car to be washed and vacuumed. Then I had to wipe down the inside of the car. NEVER again will I rent from this offce!
-
July 2023 by Klassix Retail
Man the service was terrible, the older lady at the counter is rude and bad for business. I hope the cars are good because she was clueless so she pretended. My advice go to one a little further out. If you have a bad attitude in a customer service field is possible you may overcharge me and not be as honest. Lack of character and customer service. Won’t be getting my business again, ever!
-
July 2023 by Grace Habachi
The staff is very unprofessional! I rented a car, drove to the hotel, then the car had a flat tire. The car's front lights aren't working and it needs an oil change. When I called to alert them and look for a solution the woman was super rude and aggressive and offered NO practical solutions. I assume no one checked the car before it was rented so this is a HUGE safety issue especially as a traveler with children!
-
June 2023 by way out yonder vision Visión más allá
My experience has been horrendous. I had originally made a reservation which I ended up needing to change I called and they said that it was no issue and my reservation could be modified. I decide to call after a week to double check if everything was good with the reservation they were rude and uninterested in helping and they just said that it would be ready and hung up. The day finally arrives and it turns out nothing had been done to fix my reservation they had given me false hope and made me loose up to $400 on my hotel, I was fed up and still waited one more day to see if anything could be done nothing they told me that everything was out of their control and that was after they assured me and said everything would be ready. Truly shameful business practice!! DO NOT RENT HERE!! They ruined my vacation and hurt my kids and family through their lies!!#aberdeen #rent a car
-
April 2023 by Kerry Burns
Fast service!! Almost new car!
-
March 2023 by Heidi Fischer
Audra at the Aberdeen-Matawan, NJ Budget is AMAZING!5 Star service! When a slight problem arose with my rental she contacted Kevin to find a solution. It’s tough dealing with public but she did a great job. Really appreciated how she handled everything!!
-
October 2022 by Bridget S
Budget rental is professional and on-time. The car needed was available and returning it to my destination was quite easy. They quickly check, look over and scan your vehicle, then you're on your way.
-
October 2022 by Janell Jennings
Women at desk was very rude and has very poor customer service skills. Was told I had a rental ready came back to pay and she said to bad I took to long and she rented it to someone else. She embarrassed me in front of everyone in the office and the manager was just as rude. I will be calling better business bureau. I even had a contact number for my rental
-
July 2022 by Ken V
Flawless and friendly pick up and drop off of a Tahoe for our road trip.
-
June 2022 by Rebekah Klugman Munyan
We orders a 12 passenger van months in advance. Two days before our trip, we were called and they said that they did not have a van for us. We tried everywhere to find one too no avail. We had to drive 18 hours in two cars with high gas prices and less drivers. It was difficult and upsetting. We would not recommend this place to anyone and we would not ever consider using them again. Budget is no longer on our list for rentals.
-
April 2022 by Raevyn
Not happy ! Arrived on time for pickup, was told vehicle was not ready due to not being cleaned. Took it as is due to trying to stay on schedule.Won't make that mistake again using this rental company.
-
January 2022 by Chelsea M
They love to make money on charges beware and know any and all of the ways they can try to make unnecessary charges on your account. I rented a SUV picked it up on Christmas Eve. I went there early and asked if it mattered if I picked it up early they said nothing would change. I rented for a week and when I took it back upon my scheduled return time apparently it was a half an hour late. They charged me the next day for 73.00. I called to talk to Thompson (the owner) supposedly after 2 days he never got my message or cared to call me back. It’s day 5 my security deposit isn’t posted to my account either so 323.00 isn’t a big deal to them. Save yourself and go to Fallston never had a single problem with them. They also tried to get me to leave with a huge dent on the passenger door and not go over a damage report. I also received the car with dust all over the dash board and steering column.
-
December 2020 by Sandi Howard
Always get bomb service from there...And Michelle is the bestest!!
-
January 2020 by La'Shelle Faulkner
This location is the only one in my area that is open on Sundays. The staff is super friendly and efficient! I have worked with Barbara several times, she is amazing !!!
-
October 2019 by Donna J
Signage is a little small...It's in with a towing service and maintenance bays, but the process was quick and painless