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May 2024 by Kira Shurvell
Typically I like coming to this location because they had more sizes for larger ladies. Recently they've declined larger sizes and I can't even find a large half the time. I went today and found 5 items I loved and wanted to try on. (I didn't realize the store closes at 6 on Saturdays and no announcements were made to customers, i had been in the store for at least 30 minutes at this point) I walked up to the changeroom to try them on very quick and the girl at the counter walked away after seeing me approach. I stood there for a couple minutes waiting for someone to help me and I was told that i wasn't allowed to try anything on since they were closed (this was at 6:02) but 10 seconds before I approached the counter they were letting people into the changerooms! If you're going to kick people out at least give a damn announcement! that changerooms would be closing soon. I had no choice but to leave my items behind after such terrible customer service not to mention they wouod be open for another 10-20 minutes helping other remaining customers... It's your duty to help the remaining customers in the store before you close. You lost a big sale and my respect. would not recommend to anybody if that's the customer service standard...
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April 2024 by Taylee Wolfe
Great selection and I always find something I like. I just hate standing in line for 10 minutes everytime I’m here. There’s 10 tills but only ever 1 person working cash when the line in 10+ people long.
Also no mirrors in the dressing rooms.
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March 2024 by Erin Yurkowski
While at the register one of the sales associates working there said some extremely rude, demeaning comments ro another sales associate working cash during peak hours (Sunday Feb 18 2024) it left a very bad taste in my mouth to witness and if that is how employees are treated in front of customers, I can only imagine how poorly they're treated when there's nobody around.
I will be avoiding this location from now on.
Edit: the abusive employee was wearing a big tshirt and had long brown hair.
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February 2024 by Daniel Perez
Would give 0 stars if I could, awful customer service
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February 2024 by Danyil Vienikov
Good prices and great quality.
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November 2023 by Leah Mell
Disgusting and deplorable service. Shop here if you like to buy cheap, poor quality items and want to be treated poorly by staff.
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November 2023 by Olena
Terrible store! Things look like they were sewn in a basement from the worst and cheapest fabrics.
The store sells underwear. But to try it on and look at yourself, you should leave the locker room into the hall where all the people walk. There are no mirrors inside the locker room!
The locker room itself is made of some kind of wood, it’s uncomfortable to stand inside, there’s not even a chair to put your phone or some accessories
The store is not thought out from the buyer's point of view.
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November 2023 by Gurtej Singh
very bad customer service. I went to checkout First Lady told me to move to another lady to get help. When I approached second staff member she told me I can’t help as I am doing something. we were standing right there but she started to help white lady. I asked her we were first in line and we just asked you for help but you declined, she was very rude.It is disgusting, disrespectful and discriminatory. I will never visit this store again.
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October 2023 by Harman Grewal
Very cheap quality clothes. I got lint on my clothes within one day of wearing them.
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September 2023 by tej bhangu
very bad customer service. I went to checkout First Lady told me to move to another lady to get help. When I approached second staff member she told me I can’t help as I am doing something. we were standing right there but she started to help white lady. I asked her we were first in line and we just asked you for help but you declined, she was very rude.It is disgusting, disrespectful and discriminatory. I will never visit this store again.
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July 2023 by Vishav Pathania
Store don’t open at 10:00Am
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June 2023 by Beautiful Soul
Lots of clothing, shoes and accessories to browse through. Clean store and friendly staff.
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June 2023 by TiredAnd Sick
Staff here are not so bright or rude. I came this morning to exchange cotton shirts and short set for the resort shirts for my husband. He fit a POP man XL perfectly so I was looking for more xl. But when I looked at larges they seemed really big, measuring 50” circumference. He tried the three I got him on two were massive. Same brand. Same size. One for like his XL. So I brought back the two larges that measured 50” to exchange for mediums, but the mediums were 12 inches smaller than the larges. So the larges were actually double XXL. I’m digging through all these shirts and they all measure different in the same cut, same brand, same fabric. A staff member who couldn’t understand what I was saying got me the manager who couldn’t Effed. Rude, obviously annoyed that I need help finding the right MEASUREMENTS, because the size labels are inconsistent and don’t apply to the actual measurements of the garments in that brand. If a large can be 50” and 48” and 46” and a medium can be between 42”-46” using the SIZE LABEL (S M L XL) is pointless. Don’t be rude your customers, because whoever makes the clothing in your store is inconsistent. She crept demanding what size I needed based on the tags despite me explaining the issue to her more than once. Also, when the clothing is out of reach, you should have somebody in that area dog the store, especially when it’s so popular as you kept pointing out to me, instead of leaving people to try and fend for themselves, and then causing a mess. (I found her earlier in the day to get the shirts I initially purchased in the first place, and she acted put out then too). If you don’t like being the manager there, if you don’t like people, if you don’t want to be polite, but people need your assistance, find a different job.
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April 2023 by serial lanoraty
today i came to shop i was at checkout and my thing rang up as a different sale then what i thought it was cause it was on a different rack i tried to tell them and the one i presume was the manager was extremely rude and acted as if i was a d*** teenager while i was just genuinely telling them to move the thing i was buying off of the rack if it’s not included in the sale i’m beyond shocked of the mistreatment.
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November 2022 by Sara Larkin
If I could give five zero stars I would…. Worse experience ever!!!!!Urban Planet at Kildonan Mall customer service sucks and the fact that they thought I was stealing because another store left a security tag on an item and the security sensor went off when I walked in the first place and no-one came up to me to check with me about it until I decided to leave… I felt so embarrassed how I was treated. Will definitely not be shopping here anymore…. To be completely honest the fact that she said to chased down a possible shoplifter is policy is scary and not a good idea… because you have no idea if that person will harm you in anyway… I can’t get over the fact that she said it was there policy! She was a lady with long blonde hair wearing a purple tube top and black denim. I couldn’t tell if that was the manager of the store or a part time sales associate but they need to train their staff better on how to deal with people!
