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November 2024 by maix inlvoe
First time going to an UB event and had a blast! Learned new things and tips on decorating my space. Will definitely go again for the next ones! ?
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October 2024 by Hannah B
1 star for my experience with Michelle! I first met her in Spring 2024 and discussed ordering custom. Something on my end came up which delayed our home renos so we didn’t proceed with the order at that time. I reached out to her in Sept 2024 to ask her to advise me when the next custom sale was as I knew there was usually one in October and our renos resumed/were complete. I didn’t hear back for over a week so I stopped in at the regent location when I was in the area and connected with another sales rep who was a lot more knowledgeable/experienced in my opinion and could answer more of my questions, so I gave her my info. The regent rep emailed me the day before the October custom sale started, so I proceeded with her. Michelle reached out to me 10 days after the custom sale started saying she forgot to email me. This was also coincidentally 29 minutes after I placed my order with the regent rep. She questioned me, my decision to go with someone else, and reminded me she worked on commission. I believe the intent of this call was not to advise me of the sale (10 days late), but to make me feel guilty for not purchasing through her, as it seems sketchy she only remembered to call me 29 minutes after I made my order with someone else. This call was unnecessary as I’m sure she could see my purchase had been made when she pulled my file to contact me, and made me feel extremely uncomfortable. I will not return to this location.
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October 2024 by True North Rail Services
Amazing service and helpful staff at Kenaston Urban Barn
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October 2024 by Rena walters
Very helpful & a wonderful experience as always.
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October 2024 by Stan Hiebert
The sales associate was very helpful and pleasant. An enjoyable experience!
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May 2024 by Don Houston
Great store for decorating ideas. Good quality furniture, stylish accessories.
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March 2024 by Temitope Ajayi
Pleasant staff, lovely showroom and a good range of quality furniture.
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March 2024 by Michael Howard
They had everything that I could want, and great service!
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February 2024 by Anndrea O'Connor
Just ordered a beautiful ottoman I have had my eye on for a while - 25% off. I did all of the ordering and payment quickly and easily over the phone with Steve, the store manager. He was helpful, efficient, and very personable. I will be picking it up, with no shipping charges incurred, in 2-4 weeks - can't wait to see it in my family room!
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February 2024 by kamal sharma
Good store! Worst customer service!Specially by so called Manager MimiVery disrespectful!!!
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February 2024 by Jessica McInnis
Tried to order in store and was told the item was on backorder. I checked online and was able to order online. I opted to skip the $50 shipping to have it ordered to store for free. DON’TDO IT. They pretend to check on the order. They don’t check when it’s coming. Customer service online told me it was there.Bad customer service from 2 employees. I want be walking in there again.
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January 2024 by Daleon Shandler
Jacqueline was so helpful today! She made it possible for us to have a complete and stylish Christmas dinner which otherwise was going to be a challenging mess. You're a wonderful Urban Barn elf!
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November 2023 by Sharon Trosky
Helpful, pleasant , informative and professional!
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November 2023 by Marie Adamson
Friendly and helpful
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October 2023 by Matt Capper
There are some cool things here.
