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July 2024 by K Jean
Staff is wonderful but, like other reviewers, I find the return policy antiquated and prices much higher than other retailers. I purchased a potato ricer today for $55 + tax only to realize afterwards that it was $36 + tax on Amazon. I’m all for supporting local businesses but a 50% premium to shop local seems exorbitant. Do your homework before shopping here; it’s probably cheaper with a better return policy elsewhere.
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January 2024 by souvenir jewelry
I received excellent service at the happy cooker. I was happily guided by a nice staff member to a gift for my partner. She listened to what I needed and helped me find something within my budget. So nice to shop in a store with knowledgeable staff who are happy to help. I will be back for more!
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November 2023 by evan wilcosh
Bought a Miyabi knife and absolutely loved it. To protect my purchase I returned and asked about knife bags. The staff member suggested a magnetic flap that they used themselves. It was much cheaper and I really only needed for one knife.After using the flap for a month or so I was away and returned to find the flap completely stuck to the blade. After removing the flap had discoloured the blade so I returned. The staff member accepted no responsibility and after three attempts to move the discussion toward having the knife repaired I was left with no alternative but to leave the store.After more than #0 years of shopping at this location I must now turn away and shop elsewhere.
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September 2023 by herberth arias
expensive but good quality
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September 2023 by Scott
Customer service is non-existent if you want to return something.
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July 2023 by Aaron Sutherland
This store has every gadget you can thunk ofBut it has a lot of high end kitchen ware as well. Very knowledgeable staff.
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May 2023 by Jazmiera Ditter
The return policy is terrible. I bought a bread cutter and didn’t even try it out. Put a piece of bread on the bottom and didn’t like how it slid. Didn’t even try to cut it or anything. Bring it back 14 days later and they won’t let me return it said I used it because there’s a couple crumbs but never let me explain. I would never go back and wouldn’t recommend this place to anyone.
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May 2023 by Notmyname
I got my knife sharpened there for 12$ and the knife is still quite dull
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May 2023 by Barry Reilly
Great personal lost another customer due to incompetent knife sharping
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March 2023 by Jian YIN
Don't shop here! I got into trouble when I tried to return the knife because I bought the wrong model. The assistant told me that because of the financial accounting problem, I could not refund the knife, but could only replace it, but there was no model I needed! The clerk or manager gives me a note to use when I need it. The first time this happened in Winnipeg, I returned it the next day and the package was not opened! Seriously suspect that the store has the problem of racial discrimination!
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March 2023 by 김지환
I thought they were nice people :(I used to be there regular customer, cuz I work at the restaurant.But recently when I visited there, the salesman was trying to start argue with the other customer, yelling at them and they ended up leaving.I was so disappointed with what they have done to customer, so I just dropped down the items I was going to buy and left that place as well.I don't want my money to go to someone runs business like them.
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March 2023 by Terry Halligan
Very helpful and knowledgeable staff. High quality products.
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March 2023 by Corey Allen
The 2 men there were incredibly friendly, pleasant and funny. They knew what I was describing I needed when I didn't know the actual name too which was so necessary ?
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March 2023 by 아악캬
Never going back there again after spending all my credits.The guys there working today were so rude and yelling at me for asking for a price match on a blender from the official online store. I tried to ask for online price match a couple days ago and they denied my request because it's not an official online website. So I just requested a refund. But they wouldnt give me my money back but instead they just gave me a credit. So I went back there today to spend my $800 credit, and one blender was displayed as $50 more expensive than the Vitamix official website and I asked If I can get a price match, since this time it was a price difference from the actual website and the guy there started yelling at me for asking for a price match so often. This was only the second time I had asked about a price check, not only that but it was infront of a bunch of other customers and my girlfriend didn't even know what to do! She felt so anxious being yelled at by two full grown men!! I can't believe this just happened to me. I just asked for what every customer should ask for, especially when I've spent so much money there before this!I have spent more than $5k there. And that's how I was treated for asking $50 price match. They are only nice to you when you are actually willing to spend a lot of money,. Never ask for price match or discount otherwise they will yell at you lol.
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March 2023 by Scott Bailey
Excellent service. Super helpful and knowledgeable. Always a pleasure to visit.
