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October 2024 by Camila Laverde
I lived in the property for only two months, and during that time, I experienced several issues with the building manager, Jackie. She consistently failed to respond to any of the complaints we raised regarding the building or address specific questions. Due to this, I decided to move out. To add to the frustration, it has now been almost one and a half months since I vacated the property, and although I was informed that the deposits would be returned within 15 days, I have yet to receive anything.
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October 2024 by Amit Hassan
worst service
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October 2024 by Joe Man
Applied & NEVER been called back, left message for the renting lady, Sussex MISSING OUT out on good renters & GOOD MONEY by not calling people back, by not looking at all the bad reviews...
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October 2024 by Ishtpreet Singh
Worse ever experience in dealing with a company that takes weeks to reply for your email and zero response towards calls
One of their care taker showed us suite 202 and according to his words we were one of the first ones to fill the application for that and later they said it’s gone
Later they gave us some other higher floor options we were not having any option and that time we signed the lease and send security deposit for move in date as oct 1 and after couple of days they replied us that sorry for the inconvenience building will not be ready for occupancy till November 15 i think is not professional
Now we did last where we are currently living and they basically made us homeless at this point i don’t know what to do
(Becky Zacharias| Leasing Agent) she is one of their management team member she gave us her extention for and inquiries over the phone and we called her hundreds of times but she failed to role as a professional leasing agent
Very upset with all this and having so much trouble and stress cause of sussex never rely on them
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October 2024 by claire
alex at 272 cockburn is extremely professional and helpful!
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October 2024 by Bhing JrMacala
I’ve lived in one of their buildings for a while now, and it's clear the management is stuck in the past. The building is incredibly outdated, and they haven’t made any effort to renovate or modernize it. The place looks ugly and feels neglected. The caretakers or resident managers should all be replaced!!! they lack empathy and professionalism, and it's clear they don't know how to manage properly. The collector, Lucy, should definitely be fired. Can you please hire someone with good education? Instead of investing in people who actually know what they’re doing, management hires individuals who seem clueless about CUSTOMER SERVICE. There are plenty of qualified individuals with bachelor's degrees who would do a far better job.
What’s worse is that the apartments are in desperate need of an upgrade!!!! Who uses carpet nowadays? It’s outdated and unsanitary!!! We need minimalist designs with modern kitchens, updated bathrooms, and properly fixed bedrooms! not this old-fashioned, run-down look. Sussex Realty trying to make their buildings look like Fort Garry picturesque in 2024! Jesus Christ! These buildings seem like they were built a hundred years ago, and it's like they’ve never been renovated.
Just look at the new townhouses being built today management needs to step into the 21st century! Fire all your people! To make it worse, Sussex Realty has zero presence on social media, which makes them feel like total scammers. It’s like they don’t even want people to know how bad they are. They don’t care about their renters at all… it’s obvious they’re just in it for the money, with no regard for the quality of service or living conditions. Renters deserve better than this.
Once I have the time, I would probably file a case vs Sussex and invite my whole building to do it so they go out of business
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September 2024 by walaa al kordy
I submitted my application for 4 times and after 4 or 5 days and reply the same answer this until no longer available but when I met timessquare patios manager it was like interview and because I am from meddle east she decided I smoke and also I will smoke inside the apartment it was like accusation and I have to prove for her I don't do that I don't smoke even I just back to Winnipeg 2 days a week
For renting just submitted my paystamp ,my previous land lord check my credit score call my employer to check I am giving right information about me and my income not from where I am or my background you have to let me know before you just want just some kind of people so it was so bad that's happening here
Walaa Elkordy
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September 2024 by Mandy GorjussTM
I wish i could give 0 stars, I lived at the apartments on Elizabeth road and I had the worst experience living there. The building is pretty old and run down and when i was there, I seen 4 cockroaches in my apartment on different occasions, which grossed me out. The "rent collector" Lucy yewchyn was just horrible to deal with as well, like does she not have a nice bone in her body, like she accused me of so many things via email and i have the proof, shes just rude and she should be a little nicer considering your position within the company and i get you have a boss to listen to as well, but show some manners when dealing with people who are actually TRYING to be nice or ask for some actual advice that YOU would know. The caretaker Greg is chipper and great, but he did come in to my apartment without me knowing and i wasn't happy about that, so who knows who else apartment he goes into. buyer beware. not saying everyone will hate it, i just had a horrible experience.
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September 2024 by Karan Singh
I believe that every employee at the headquarters is deaf since, regardless of how many times someone calls, they never answer. If someone does occasionally answer the phone, receptionists transfer the call to someone else who never answers either. The truth is that, first of all, they don't give a damn, they don't want to hear the concerns from customers, and second of all, they turn a blind eye to problems.
This company doesn't deserve stars
Negative marking is also low in front of their negative attitude.
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September 2024 by Brows
NO ONE GETS BACK TO YOU. Zero help.
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August 2024 by T
ZERO STARS!
Horrible company to rent from.
The building I reside in is deplorable and run down.
Mold EVERYWHERE!. Only a few working washing machines at a time. The landscape is disgusting. The outdoor fountains are filled with scummy water, debris, including bird carcasses.
They say the pool is part of our amenities, yet they never open it. There's always an excuse. The sauna is ALWAYS locked, as is the pool/game room. More amenities that we pay for but do not get to enjoy.
They have 1 single person to maintain a complex of 236 apartments. So you can imagine how this place is ran.
Sussex head office is awful to deal with. They fluff you off when making inquiries or complaints, and nothing gets done properly.
Again, I DO NOT RECOMMEND RENTING FROM SUSSEX!... Ken Campbell is a total Slumlord.
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August 2024 by Harmanjot singh
Learn some basic ethics how to deal with your customer
Give some classes to your employees so that they can learn how to deal with someone
Your employees reflect you and you are much more worse than this 1 star⭐
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August 2024 by lokaco eland
I wish if I could give them rating in minus
Worst customer service
They made our lease agreement papers with wrong postal code, I ask property manager to fix it, he said he can not fix it then I called headquarters, But no solution. Shenin and Nicole who are in leasing department, never pick up the call and does not matter how many times you sent voicemail , they always ignore
In fact , no one knows in this company even the basic etiquettes to talk with a customer.
They don't bother to listen and hang up the phone on ur face.
No manners !
No customer service!
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August 2024 by Joshua Neustaedter Barg
I can't speak to the rental side, but as a Real Estate Agent, dealing with property management companies for Condos is often terrible. Asha from Sussex was so helpful, and their prices for condo docs are the first reasonable prices I have ever seen. The documents were ready to go the next day. Other management companies try gouging people by charging a rush fee if you want them in in less than a week! Very refreshing dealing with Sussex on this one!
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August 2024 by manpreet manna
They did not send my damage deposit and lied to me that they had sent the damage deposit check. Please be careful of these scammers they will take your damage deposit by saying it's been sent I did not even receive it after a month even though I left their place Nice and clean they did not even respond to emails and phone calls they are working in the prime minister office.
