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November 2024 by Bohdana Okolita
We really like the service and products from the Sleep Country. The best pillows and mattress!
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November 2024 by Sebastian Durand
Wonderful assistance from sales associate Sara! Very convincing argument led to a nice sale on a pillow :)
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November 2024 by The Martang
The staff at this store are total professionals. Attententive and not pushy. I was fitted for a bed and pillow and let me tell you, it was a fantastic decision on my part. Probably some of the best money I have ever spent on myself. If you need a bed, go see Sara.
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November 2024 by Susan Eisbrenner
Wonderful service! Thanks Ross!!
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October 2024 by Michael O'Halloran
Our sales representative, Ross, was very informative, engaging and a pleasure to work with. Thanks Ross!
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February 2024 by John Adams
Steer clear of Sleep Country as their customer service and after Sales Support are not good. They seem to only care about selling once, and people who buy from them once usually don't want to buy again because of the bad experience. Avoid Tempur-Pedic products.
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February 2024 by Qais Syed
Yesterday, I made the decision to purchase a Tempur-Pedic pillow after a positive in-store trial where it initially felt comfortable. However, my satisfaction quickly turned to disappointment when I slept on it, experiencing significant lower back and neck pain—a development I hadn't anticipated.Given the discomfort I encountered, I cannot, in good conscience, recommend Tempur-Pedic products to others. Seeking a resolution, I contacted the store where I made the purchase, only to be informed that the sale was considered final, with no options for returns or exchanges. This policy left me profoundly dissatisfied, and I found it particularly puzzling, especially when comparing it to the more flexible return policies often observed in clothing stores. I struggled to reconcile the notion that, according to the store, the product becomes non-returnable once it touches our skin. In my view, consumers have a rightful expectation to exchange or return a product that doesn't suit them or fails to meet their expectations.This overall experience has left me with a negative impression of Sleep Country, and I have decided to cease supporting the store in the future. It's disheartening when a purchase intended to enhance comfort results in significant discomfort, compounded by an inflexible return policy that seems incongruent with common consumer expectations.
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January 2024 by Irene Gross
Sara was super helpful. Was impressed with her expertise
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December 2023 by A
The sales team, Ross, Josee and Sarah have been a delight to work with. They have been so patient, kind and helpful. Their professionalism and upbeat attitude is what makes me come back as a return customer. Thanks for all your help!
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June 2023 by Dave N
Josie was solid. Very impressed how streamlined the sale was from start to finish.
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June 2023 by Lightning McQueen
You are not supposed to sleep in this store do not try to do it. But it is very comfy because of the nice mattresses
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June 2023 by Glen Kowalchuk
Very pushy lady. Telling us we HAVE TO GO THROUGH A PROCESS before we look.Nope. We left. So did the $2400 sale.
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January 2023 by ali esmail
Ross was amazing to deal withA real professional
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December 2022 by Mohsen A.
They don't honour their warranty. The mattress (which is sitting on the box spring that was bought from them) sagged, they sent their employee to measure the sag (we had to pay for that), he said that it’s more than 2.5”. Then they sent him again, he put the mattress on the floor and measured it again, then they said the sag is less than 2” and they won’t replace it. So basically, we have to sleep on the floor!
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November 2022 by Habiba Mohamed
I purchased a bloom mattress topper after Chris recommended it to me and it has truly changed my life! The customer service was fantastic and I've already recommended this specific Sleep Country to friends and family!
