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March 2023 by Jesse Goertzen
Was snubbed by employees. Was in show room 15 minutes looking at product with no help from anyone who worked there even though they were sitting at a desk doing nothing in the middle of the show room. Products I wanted to see were under construction (just disappointed not really blaming company for remodel). And when I approached an employee at the counter was sighed at and ignored. Walked straight out. All I wanted to do was buy a high end shower set. Guess Amazon wins again.
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October 2022 by N Pinette
When I entered the showroom, I didn’t see any other customers in the store; however, one woman was standing at a computer and appeared to be a salesperson. I was lugging my 5 month old in his car seat because he was sleeping and didn’t want to wake him while I shopped. I had made a special trip to the store to see, and likely purchase, a specific kitchen faucet. I stood in the entrance area for a minute or so to get my bearings and allow the salespeople to greet me. When that didn’t happen, I assumed the woman standing by was not able or ready to help me, so I set about looking for the faucet.I was clearly looking to purchase something that day because I had my phone out, I was touching and looking at faucets, and trying to find the product number of the model I had found on their website. As I walked up and down the aisles, carrying a heavy car seat, a middle-aged couple walked into the store and were promptly greeted by the same salesperson who had not even glanced my way, let alone said hello to me. The worst part of this interaction was that I joked with my husband as I left the house that I should put on makeup and heels due to my experience dealing with salespeople in these types of stores. While it’s impossible to know the true motivation of the salesperson, at best, my experience there demonstrates poor customer service, at worst, I was profiled as someone whose commission was too small to bother with.A piece of advice to the salespeople: someone with an infant is likely to purchase something on the spot as one doesn’t typically bring a baby shopping just for fun.
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September 2022 by Ultimate Channel
Great people always happy to help, Ron in plumbing department is Great guy. Kudos
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September 2022 by Gurpreet singh Brar
shipping docks on Ellice ave nd receiving docks on front at route 90 for truckers
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August 2022 by adam dalman
Super rude horrible service I won’t be shopping here again if I can help and I could have given them lots of business, the guy at the counter was eating a sandwich and looked at me like I was a bother plus was gaslighting me the whole time while I was trying to by a ton of expensive goods, what a joke and rude lame experience, possibly the worst customer service in Winnipeg
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July 2022 by Chantel Reles
Two stars as I did enjoy the products and showroom I saw.Unfortunately I received no assistance when I went in person. Not even a greeting. It's very disappointing but there are other options out there if you want make a purchase.
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May 2022 by Quinn Erskine
Some of the staff need an attitude check.Go to the heating section and the help was great...head to the plumbing section ask a couple plumbing questions and get attitude and barked at.
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March 2022 by Colwyn96
Girlfriend and I were shopping for a new bathtub. Wandered around the showroom with no help from any of sales staff until we asked for help. Sat at a sales counter with Betty for 20+ minutes and filled out a contact form for her to follow up with us. Been well over a month with no email or phone call. We'll be taking our business elsewhere. Shouldn't be that hard to sell a bathtub. Do better.
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September 2021 by Tim Sopuck
My pump at the cottage would not prime properly. I brought it to Robinson and Ron at the pump desk had it repaired and ready to go in a day. I could have been convinced to buy a new pump, but he assured me the $80.00 repair would be fine and my pump had lots of useful life. Great guy and a great company.
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September 2021 by George Jack
Ridiculously slow service. Waited at the pickup counter for over an hour for a box with 6 different stock items.Back again for my work, the woman at the pick up counter kept telling me which order I was to take, not letting me just have the one I wanted. It took the order pickers three attempts to bring me the correct copper pipe.
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July 2021 by Tim Walden
If you need anything plumbing related definitely come here. Super helpful and knowledgable!
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July 2021 by Greg Fougere
0 stars! We are doing a major bathroom reno so went there last Friday the 5th March. Didn't get any help whatsoever. Were just handed a business card and told to look up what we wanted on the internet! Hopefully our renovator will be able to order what we want from someone else!
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November 2020 by BALWINDER GILL
Very good stuff the guy name is Bryce help me to find the tab parts I really appreciate his job I do recommend to his supervisor please give the promotion to this guy he is really hard worker???
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June 2020 by duru4527
Excellent friendly service and availability of stock
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June 2020 by anonpjyp
Excellent friendly service and availability of stock
