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February 2024 by Trevor Fisher
This may be the most incompetent pharmacy I have experienced. Went to pick up a prescription for my daughter. The lady in front of me dropped off hers a couple days before. The tech took and told her he was busy and to come back in a day. He never entered the prescription in the system and lost it. I was then told I had to wait a few minutes and they would call me up from the waiting area. After sitting down the guy behind me who had previously dropped his off was told it would be another two days. Then, after sitting there for over an hour, I finally asked what was taking so long and they told me it had been ready for a while. There was five people working and minimal lines, but no one knew what they were doing.
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November 2023 by S. M.
Good service. Friendly. C0VID19 protocols are being used by all of the staff. I can't understand what's so wrong with the other reviews. I used to go to another pharmacy, and that pharmacy always made mistakes on my prescriptions and personal information. I was always short-changed pills at previous pharmacy. I have never had problems at Rexall. They know how to count pills at Rexall. Also, I receive a personal and friendly service from the pharmacy assistants.
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November 2023 by Alexandr Vladimirsky
No trained personnel.Got benefit information, after 3 hours sent sms that prescription is ready.At the end, they started to call to benefit company in front of me and then to prepare drugs.Completely dissatisfied.
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October 2023 by CoryPatricia Guenther
We are going on vacation in 2 weeks and wanted a flu shot which we booked a week ago. 1 hour before appointment, Rexall calls to try and reschedule as they don't have the staff to do the appointment. Horrible as we would like it a couple of weeks prior to vacation so if we get side effects, we get them prior. Don't book appointments with Rexall Westwood as you never know if they will keep the appointment.
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August 2023 by BP Foster
Tried to fill a prescription which had been faxed twice from doctor to pharmacy. Pharmacy clerk told me both times they did not receive it .I called doctors again to see where they faxed it and it was sent both times to this location. The rexall still said they never received it so clearly either something wrong with their technology or staff.I changed pharmacies needless to say.
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July 2023 by Mb he
Didn't tell me when my prescription was ready despite collecting info and ensuring this would happen, my partner went to pick up my prescription and they did not confirm address, charged me for it despite having my insurance information and gave me a dose worth 30+ days when I have been only prescribed for seven. Complete waste of my precious time and money I will not be giving Rexall my business again.
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February 2023 by Adiena Woods
Jennifer and the pharmacy are great.I though went to pick up my prescriptions today and while waiting decided to do some browsing.The security undercover guy wearing a hoodie decided he was going to follow me all around the store. Quite intimidating. He should be a little less conspicuous made me feel uncomfortable shopping here and I normally buy a lot from this store. Guess I’ll stop in at Giant Tiger on my way home. ?♀️
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November 2022 by Heather Anderson
The 2 staff at the postal counter were courteous and efficient. Would have received a 10/10 if I was asked to complete the survey on the iPad next to the checkout. Instead the ballsy clerk at the till flipped the iPad and gave herself a 10/10 at the end of my transaction then flipped it back to me! No attempt to hide it. So what's the point of a customer satisfaction survey??? You now get a 1 star review and hope this makes it into your probation review SARA since you are newer staff.
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November 2022 by Ken Wilkinson
This pharmacy is very disappointing. Been having my prescriptions filled there for 2 years. There is always an issue, never ready when you are told to pickup. This time I have been there 3 times for pickup and still have to go back tomorrow.Very poor staff, they just don't care at all about customer service. This was my last trip there. New pharmacy for my family. We deserve better. Shame on rexal for allowing these people to run a business!
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September 2022 by Eric Sawatzky
I like coming to this location. The store is very clean. I’ve been here several times to drop off a package or pick one up at their post office. The staff have always been friendly and prompt with their service.
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August 2022 by Hannah B
Prescriptions rarely ready when they’re supposed to be.
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March 2022 by Gilles Jolicoeur
Like this place well stocked friendly staff
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January 2022 by Neil Campbell
Once again prescription not ready when its supposed to be even though they sent a message saying it was ready. Now have to go back again tomorrow. Time to find a new pharmacy
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January 2022 by Scott Kilborn
Pharmacy are the best. Place always friendly.
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December 2020 by J Mehms
Rude employee at the postal deck took her smoke break 15 minutes before her shift ended, screwing over me and 4 other people. How does that function when you pick and choose to be open randomly through out the day. Been there three times to collect a package in the last 18 hours and havent been able to. Absolutely ridiculous