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January 2024 by Aaron Berthelette
They say they honor price matching, but that is a lie. Wouldn't price match Cabela's or SoftMoc.
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January 2024 by Serena B
Came here for a Nalgene water bottle and climbing shoes, the staffs were very knowledgeable and helpful in helping me find the right fit. Nalgene is sold at a bit higher prices than Amazon but they have more colors available. Recommended
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January 2024 by M L
I love MEC! They're one of the few outdoor gear stores in the city. They have a pretty good selection of backpacks and outdoor. You can pick up items from the website here. I find really good deals in the clearance section as well.
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December 2023 by Melissa Conn
Bought a set of cross-country skis on Thursday evening. I don't often leave reviews but I wanted to share that the person who helped me was so knowledgeable, enthusiastic and helpful. The store called me in less than 24 hours to let me know they were ready for pickup with bindings and glide wax.The checkout employee accidentally charged me full price for the boots that were supposed to be on sale, but the refund was taken care of with no problems.
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September 2023 by Trevor Schellenberg
I've spent thousands upon thousands at this store over the years. Just recently I had a Base camper tent have it's screen essentially dissolve. I had pictures from just a few days ago and after camping, set up the tent to clean out and pack up until our next trip. Later that day I go outside and the tent has huge holes in the screen. My yard has no trees. It was not near any obstructions and yet the manager constantly told me that it was my fault and I caught it on something. It's impossible. I've had several MEC tents throughout the years and never had any issues until now. This tent is not what it once was nor is the company.I will be looking into to closing my account as I no longer feel MEC is the best outdoor supply store.20+ years as a customer.
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July 2023 by t-rex
I used to love MEC. But ever since the transition from "co-op" to "company" I've noticed a real shift in the shopping experience. The still carry quality gear from brands I love, but shopping here is becoming too difficult to be worth it. Staff seem generally passive and disinterested in offering help. Now they've seemingly done away with hook markers that have descriptions and prices for products. Instead, every hook is labeled "mountain equipment company" and you're left hoping you can find a price sticker on the item itself - which more times than not requires removing an item and searching all sides. I'll find a new store for my hiking, camping, and paddling gear.
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July 2023 by Evolution Hvac Services
Tried to shop here . Didn’t seem to be very interested in my business. Sure we came in for a back pack at 6:43 pm and they close at 7pm ,but guess what ….you’re open till 7pm !Maybe you shouldn’t be paid till 7 pm then !I’ll spend my money elsewhere and I’ll be sure to urge others to do the same.Next time instead of repeatedly telling a CUSTOMER you’ll be closing in 15 minutes perhaps offer to be of assistance.Lazy lazy employees .Thanks for NOTHING .
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June 2023 by Mani Tousi
Visited them while cycling touring cross Canada. They're amazing helping to make sure my bike is in good order or any other things I may need. They let me use their tool to fix my bike! They understand touring cyclists!
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June 2023 by randy
Was happy to find some pants that were on sale, but then noticed in small print that the sign said "marked items only". I searched through the whole rack, but could not find one "marked item". When I got to the cashier and had to pay full price, I told him that the signage "THESE PANTS ON SALE" (but not on sale), was quite misleading, and should be changed. He appeared very disinterested in my comments...
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May 2023 by Andrew Nguyen
They sell quality items, but the bike shop had me coming back in person 3 separate times. They kept promising me that my bike would be built. The 1st time, an employee told me “we’re understaffed and backlogged”. The 2nd time, they said “the paperwork was filled out incorrectly” on their end. As far as I’m concerned, the bike shop is useless.
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May 2023 by EN MASSE
Store sells quality stuff. The staff at this location was virtually non existent. After waiting for over a half hour to speak with someone about my purchasing options, having asked for help at the front counter, I finally left with nothing in hand but disappointing customer service and a bad taste in mouth.
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April 2023 by liping cheng
the security guy keep following us untill we paid and left the store. There's other customer in this store but he only followed me my husband and my baby. this is the first time i came here i just want to shop some bike and baby bike trailer but i feel i got judged by my race. meanwhile other customers came into store he didn't follow them the entire time he was just following me. so it's really obvious he thinks we are "more dangerous". it's a good store but racist
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March 2023 by Ed Alaska
Be carefull, only been there once so far and this happened. Make sure you question the cashiers and pay attention to the numbers they scan.Obviously they sell quality product which is not true with their service, maybe its just a new employee or an actual setup. Was there to check out and get a few items on sale, picked up about 6 items and gave it to the cashier, she started scanning and I noticed that the screen that faces me does not show the prices, I asked her why its not showing anything even though the screen was on, she didn't know and I noticed same thing with other cashiers, I asked about the total and she told me a number which was too high by about $100, I asked her if she paid attention scanning my items and she said yes, then I started pointing out each item and that the sticker had a different price then what she did, so out of 6 items I would of overpaid for 5 of them by about $100 if I wouldn't of questioned her work. So not sure how many people did and how many didn't pay attention but its an issue of trust!!!
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February 2023 by Scott Stewart
Only one staff member on for the entire second floor. Clothing section in disarray. Picked out a pair of pants marked on sale and was charged full price at the till. Cashier indicated if I went back upstairs and took a photo of the sale sign she would change the price. Did this only to then be told it was only the brown pants on sale, not the blue ones. I’m done making the effort to make my way downtown, find parking only to be subjected to such poor service.
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December 2022 by Riley
Was looking for climbing shoes. Was exciting going in. If im wearing sneakers, my shoe size is 11, which I feel isn't that big. They staff told me they usually sell size 8-10 im climbing shoes and to check back in the new year as they had no climbing shoes that could fit me. Very dissapointing.
