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November 2024 by Liz Sutton
I was very pleased talking with the tech that I had with the person who took my call for my test today. If I remember correctly, his name was Ken
He was very polite and got it done in no time.
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November 2024 by Kathryn Kozroski
Nice to have help at my fingertips when I am alone at my campsite!
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November 2024 by Robin
On October 10th I contacted Life Assure to enquire about their Medical Alert System. I was very satisfied with what was explained to me and how the system works, so I enrolled in the program. I was sent all that was needed a few days later. They walked me through the setup which was relatively simple. I later had to make some updates to my Emergency Contact and this was done as expected. I have to say thank you to Amanda Scott who was able to have this done over the phone and confirmation sent to me immediately. Thank you Amanda for your excellent service.
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October 2024 by Debbie Magnusson
This company has the absolute best customer service. After we had experienced some issues with my mother not being able to properly hear and communicate with the Classic system ( which uses a base unit to communicate from), Taylor from Life Assure customer service contacted me , within 24 hours of reading our concerns.
She suggested that the Premium mobile unit would be a better fit for my mother as there is a speaker in the unit that she wears which resolves our previous concern.
We agreed with her suggestion and are looking forward to switching the units. Taylor was very pleasant to deal with and listened to our concerns. Honestly this is the best customer service I have experienced, and it shows this company really does care about its clients.
Thank you.
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October 2024 by Sigrun Gilmour
Very polite and helpful with my issue
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October 2024 by Kim Gwilliams
Amanda was very helpful and answered all my questions . She fix all my little issues right on the phone . She was very polite and professional and I highly recommend her and the company thanks, Amanda
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October 2024 by Howard Dubinsky
Very satisfied, they're polite and peace of mind for myself or my family
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October 2024 by Winston Ainslie
Karen, the operator, was fast, efficient and cheerful. In addition she was easy to understand. Overall the call was beyond expectations.
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October 2024 by Ken Davies
Oct 30 2024 - Very helpful staff - Tarn responded to our questions knowledgeable and friendly service. Our experience with the fall detect unit has been excellent, fast helpful and they inform the contact persons immediately and effectively. Wouldn't be without this service, it give great peace of mind.
(2023)
Staff have been very helpful. They have answered our questions promptly. Testing the device was easy and their response time was almost immediate. They notified us within a minute. Great relief for us.
The device has a short battery life. 24hrs or less requiring 4 - 5 hrs charging. It requires charging daily. This can be an issue for our mother to do on her own. Longer battery life and faster charging would be a bonus.
We had difficulty with the wrisit fall dect unit. After speaking with staff they sent a new unit. It works great. Battery life last 48hrs or more, charging unit is fast.
Thank you again for grwat staff support and assistance.
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October 2024 by Sue Howe
After receiving my unit prior to my vacation. And upon my return I immediately became sick, it meant that I had the alarm for nearly a month without activating. I called Life Assure and they walked me through the process of activating and were extremely helpful, in a professional style making me feel totally comfortable. As this was my first contact after receipt of the unit I was very impressed. It is great to have peace of mind knowing that if anything should happen I am not alone.
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October 2024 by Dianne Mc Quay
I have had the monitor for under two weeks now. It is extremely sensitive and I have accidentally set it off a few times. But it is good to know help is available if I need it. I feel reassured when I am alone and my son's at work. Thank you Life Assure.
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October 2024 by Quinn Gusway
Eveything was excellent very pleased with the support we received!
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October 2024 by Marleen Baldwin
Very touchy keeps calling for help even when I hold it down for 2 seconds to cancel it
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October 2024 by JO-ANNE KACHUIK
I got help from Taylor. My unit was way to loud. She got it down to a tolerable level for me. She also answered a couple of questions for me. She was very knowledgeable about the system. Very friendly to talk to.
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October 2024 by Ted Gerk
Horrible. Sent away for the information to potentially assist my wife's Mom. They called for follow-up. And the pressure was on. 3 times I told her, no, don't send anything to us until we as a family have made a decision and wife's Mom agrees. 3 times I said no. She just would not take no for an answer and I had to finally hang up on her.
I tremble to think what "hard-sell" they use on vulnerable seniors. My family is re-thinking this as an option due to this.
