“Great Customer service. Though i live close to Regent, McPhilips is my new home. We planned for a family trip to enjoy the fall scenic and need a SUV with sun/moon roof. Customer rep Roop checked few other locations and helped us to get the SUV we want. Needless to say this was during the long weekend and she understood the need and gone extra mile to satisfy the customer.
Thank you Roop!.”
“Tried to book a car last minute today, apparently book to the wrong location. The Young man tried his best to move the booking and get me a vehicle. Unfortunately it didn’t go my way, as they had nothing available. He handled it very well and it was wonderful to see how hard he tried.”
“I picked up Chevy Traverse before close and I told the guy who helped me I would bring it back around 6:30 pm on Wednesday. I filled up the car and brought it back at 7:15 pm. For being 45 minutes late I was charged $48. I've never had that issue with any car rental business. First time at Budget and most likely my last. It's not even about being charged $48 but I never received a call, text or email letting me know I would be charged extra. I'm very disappointed.Lauren the branch manager at Budget Car Rental reached out to me and cleared up the misunderstanding and apologized for charging me for being late. I was reimbursed for the extra amount charged. In the future I will look to book with Budget Car Rental because Lauren took the time to follow-up with me and address this misunderstanding. I've updated my review from 1 to 5 stars because speaking with Lauren she went above and beyond to sort this misunderstanding out. Thank you Lauren!”
“Extremely pleasant agent, and explained everything I needed and gave me a number in case I had a problem.
Definitely will be renting from Enterprise again. Thank you for the great service!!!”
“Needed a rental when my truck was being repaired from an accident that i wasnt at fault for. Put me in a 2025 silverado.
Nice truck, but not the same as mine. Good service. They pick you up, and drop you back at the dealership.”
“I had an mpi claim and needed a rental car, the car they gave me was amazing, Fola was very helpful, she explained the process and everything very clearly, very nice staff and amazing service. 100% recommend”
“I was only in the city for 24 hours and needed a vehicle. There were no cars available at the airport location. The service here was friendly and professional. While dropping off the car, I mentioned grabbing an Uber to the Art Museum and was offered a ride to it only 5 minutes away. A nice touch to already great service.”
“The process from booking online to picking up at the office was seamless. The drop-off also, even though it was off hours went well. I would definitely rent my next car with enterprise again if need be. I gave 4 star because they didn't have winter tires on their wheels, which I think they should during winter. I hope they consider this for customer's safety”
“I recently rented a car from Enterprise at this location, and I am extremely satisfied with the service I received. The representative I interacted with was exceptionally professional, knowledgeable, and courteous. From the moment I walked in, he made me feel welcome and ensured that all my questions and concerns were addressed.
He took the time to thoroughly explain all the insurance policies, covering everything from basic coverage to additional options, making sure I understood the benefits and costs associated with each. He also provided detailed instructions on the car's features, including how to operate the GPS, Bluetooth, and other amenities. His patient and clear explanations made me feel confident and well-prepared for my trip.
Furthermore, he gave me tips on driving in the local area, pointing out key locations and potential traffic issues to be aware of. This personalized guidance was incredibly helpful and demonstrated his commitment to excellent customer service.
The car itself was in excellent condition, clean, and well-maintained.
I highly recommend this Enterprise location to anyone in need of a rental car. The staff here truly go above and beyond to provide exceptional service, ensuring that customers have a positive and stress-free experience. I will definitely be returning to this location for my future car rental needs.
I am sure I will get same service when I will return the vehicle.”
“Experience was good. Employee was polite and courteous. Vehicle received was older, +60,000 kms with a crack runn8ng the full width of the windshield. Also had a second severe 1" bullseye chip on the passenger side. Car ran well. No issues. Fuel tank was holding a bit less fuel than what was reported on the contract. Drop off was easy and painless. No surprises on the final bill received by email. Final cost was exactly as detailed at time of pickup. Would rent again.”
“Rena and Bilal did an excellent job handling our VERY large reservation for almost a dozen cars! Even when the supply of cars were low they were able to get us into vehicles in a prompt manner. Rena showed some great leadership and level headedness to get this done!”
“I rented a vehicle from Enterprise 999 King Edward St. In Winnipeg last week (December 2024) and I couldn’t be more impressed with both the service and the vehicle itself. From the moment I walked in, the staff was friendly, welcoming, and genuinely eager to help. They took the time to explain my options, ensuring I had the right vehicle for my needs. The process was smooth, and they even went above and beyond by offering a complimentary upgrade thanks to availability.
The staff was not only knowledgeable but also patient, answering all my questions with clarity. I had a small issue with the vehicle as I left the lot and they addressed it immediately with a replacement car, ensuring I didn’t experience any inconvenience.
The vehicle was in excellent condition—clean, well-maintained, and ready to go. Return was just as easy, and I appreciated how quickly everything was processed.
Overall, I highly recommend Enterprise for anyone looking to rent a vehicle. Their customer service is exceptional, and it truly sets them apart from other rental agencies. I’ll definitely be renting from them again in the future!”