Value Village is a thrift retailer offering gently used clothing, accessories, and household goods. Many customers find a good, wide variety of items, noting you can spend a modest amount and walk out with a handful of outfits. Shoppers often find high quality clothing for a very reduced price and appreciate the unique items available. The store is seen as a social outing and a safe place for some, with staff described as always so nice. Customers also value the option to not use self-checkouts without being hassled. However, there are consistent criticisms about pricing. Multiple reviews state that prices are a bit out there, silly at times, or almost as expensive as buying new. Some feel the store unfairly prices brand name items at market value, which is seen as taking advantage of vulnerable folks in a time of inflation. Despite these concerns about corporate pricing, the store remains popular for its selection and community atmosphere.