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January 2024 by Michael Llewellyn
Very informative and quick service. The staff is really for the people
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January 2024 by Richard Clark
Great customer service, totally service oriented and extremely well managed :-)
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December 2023 by Brigette Durham
Easy to commute to and no hazards for getting into the store. The other UPS store I go to has stairs and you need to park your vehicle on a steep incline which is inconvenient.
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October 2023 by Kelly-Ann Baker
Edit: I believe the owners response below says it all. His employee yesterday was rude and has been rude in the past. Busy or not. Handling themselves under pressure is part of working retail. With only one other customer in the store they were not busy! Rude yes, snippy yes, busy no.Cool that there’s a UPS drop off. Not cool when every single time I go in there’s attitude. Scan my bar code and be done with it. Stop being argumentative and for the love of god stop asking your elderly customers twenty questions to drop off items! No matter when I go in you have a crazy Karen working the front who has zero clue how to do the job! I’ll stick with driving to Dover NH or over to Sanford (where they’re not even technically a return drop off via barcode but somehow they can figure it out!!) At least they’ve hired competent people and are friendly.
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October 2023 by Jacklyn Baker
Every time I come in here I get the same incredibly rude chick who can't figure out how to return a simple package. If you need the UPS store just go to staples or Dover, ignore this place.
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October 2023 by Susan Stewart
Asked for them to tape boxes that we purchased from them and they would not do that.Also did not have size boxes that they have displayed to purchases 12x12 or 16x16.Customer service was non existent!
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August 2023 by John C.
Don't use UPS to deliver anything. Their drivers apparently don't know how to read addresses or delivery instructions so your package will be delivered to either a post office or to another address miles from your delivery destination. In addition, if you want to speak with someone at UPS be prepared to waste 30 minutes speaking with a robot who WILL NOT connect you to a customer service representative. This has become a very difficult and unprofessional company. I would avoid them. Unfortunately if you buy online from Amazon or other online companies you will suffer the incompetence of their delivery drivers. Be prepared for your package to be delivered to another town.
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July 2023 by Karen C.
Employees are very pleasant and knowledgeable. Lines can get long but move quickly. Amazon returns are a breeze. Great customer service.
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July 2023 by James Garnache
Judging from these reviews, I guess I shouldn't take the rude behavior of the woman who does the notarizing personally. She needs customer service training big time. This wasn't the first episode with her. Definitely will go out of my way to not ever go to that store in the future!Reply to owner's response:I apologized to the notary for being late due to traffic she did not acknowledge by even looking up or even a grunt. She was very gruff throughout the few questions (No biggie, that's her personality). Upon finishing up I said thank you - again not any response whatsoever -instead she turned her back and ignored me to ask the other (polite person) what her register code was. I said "Have a nice day" as I turned to leave - yup, you guessed it - Not any acknowledgement at all! I call that rude, very rude! Rather than being so defensive as seen in the many other reviews similar to mine your time would be better spent with a little customer service training for this employee.
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May 2023 by Patriot The Penguin (Bottlesgonewild)
Just came to drop off a return envelope from Amazon .Girl at counter with accent was very nice .
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March 2023 by Goerdt Lamberts
The older women needs a course in friendliness and customer relations, she has the rudest behavior that I have seen in a long time. She should be in the back of the store and not interact with unsuspecting patrons.
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February 2023 by Jen Sirois
I made a google account just to leave appreciation for this business. This place does not deserve the rating that they currently have! I have used this store consistently for amazon returns and some rare shipments to family. They have always given nothing short of exceptional customer service. I come late in the day after work or at my lunch hour, and Kaylee and Darren (I hope these are correct) always have a smile on their face and are happy to address any questions or concerns. I have been in and out in minutes but have also been in a line of many people and they treat every customer like a friend no matter the circumstances, with impressive multitasking. In a time where business can be inundated with short staff and with more on their plate than expected, I can’t say how much I appreciate their willingness to give customers a pleasant experience!
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February 2023 by Chrissy Edson
I was in and out in less than 2 minutes for an Amazon return. Lady at front desk was very friendly.
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February 2023 by david h.
I stopped in to see how much it would cost to have something packaged and shipped with them... The guy working quoted me well over $200 just for the shipping, and said to have it package also would be well over 300... Needless to say I was shocked and I did not have them do it for me. I package it myself and shipped it for $50 at the UPS store in Portsmouth. I'm not sure what's going on over there, perhaps some pocketing extra charges?
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January 2023 by Peter Welch
Bren and her team are friendly, efficient and helpful. I'm amazed each time I drop off a package how quickly they are able to process my order, all in a kind and professional way. Their excellent service is particularly noteworthy given the shortage of staff. Thank you!
