-
September 2022 by Kevin F.
Horrible interaction. A dangerous company that should not be in business. Be aware.
-
March 2020 by Dianne A.
We been dealing with Fieldings for many years for both propane and oil deliveries. The woman we deal with jber the phone are always very helpful. Deliveries are made when promised. We deal mostly with the Auburn office, the woman at the front desk is always happy and pleasant.
-
March 2019 by Jon adelson
I have had poor customer service from both the customer service people on the phone and a service technician who came to my house to service my boiler. Called for an oil fill and received Seriously bad attitude as if they were doing me a favor by talking to me. I AM THE CUSTOMER, RIGHT?
-
March 2019 by Jon A.
The very worst customer service you can find. Unbelievable that the people answering the phones as well as the technician actually entering the home, are completely rude and unhelpful. Good luck if you run out of heating fuel and need it in a hurry. They would let you freeze before helping you.
-
December 2018 by Garry Lessard
Poor customer service
-
August 2018 by Steve F.
Been with this company for #2 oil for a long time. They've never let me down (drivers have all been real good as have office staff) on a scheduled delivery. I only wish they had their own boiler repair folks.
-
January 2018 by Vincent I.
Confirmed delivery for 1/9 and they missed it! This is all you are ultimately measured on folks. Not quite sure why they could be so confident during a time period that they acknowledged was busy, that they would deliver. A customer depends on you guys!!! You failed me.
-
December 2017 by Sam K.
Fieldings let my apartment building run out of propane...twice in one week. They only filled one tank when I called them on Christmas after my tenants were out, which is fine, but never bothered to follow up by filling the rest and I was out of propane within a week again. This after their service manager, Jim, assured me it would never happen again. I'm done with this company.
-
December 2016 by Colleen O.
Worst company I have dealt with. Granted I believe the location I was dealing with was Portsmouth, but if you call you never know what location you will get. Not helpful customer service. The tech scared me as he walked right into my garage unasked! Still not sure why he would have done that. Been in New England my whole life never had such bad experiences. They can't even serve my area except on their certain days which can push getting service for much to long. When they bother showing up it can be well into the night.
-
February 2015 by Tara M.
My first negative experience with Fieldings was when they [did not] service my K-1 minister. I had it fixed shortly after by a different company and was informed what had been done [by Fieldings] was not the appropriate procedure. I unfortunately made the mistake of ordering fuel from them this week, the level being lower than I like and they were delivering soonest. I have not previously had an issue with snow covering the pipe and have not given its location much thought. Upon arrival the driver, of course, wanted to know where the pipe was. I admitted my ignorance to the situation, he displayed irritation and no potential insight(I expect some given his profession). After our five minute interlude he left, willing to return in one week, even though I expressed I would have no fuel by then(not his problem I realize). Fortunately, my neighbor's fuel delivery man (Conroy's Fuel) took five minutes he did not have to spend to find my fuel pipe. (Side note, both other fuel companies were not surprised when they heard of the issues I had with Fieldings.)
