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September 2023 by Mariah B.
Pro Shine provides amazing service, great quality, and clear expectations. They actually value their customers, and create customer loyalty. Highly recommend and will be a repeat customer.
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September 2023 by Kris W.
We had our truck done recently at Pro Shine and they did a great job! I dropped it off dirty and with a ton of dog hair and they did the full detail - both the inside and outside were done well, but the interior was spotless! Friendly service, helpful text updates, and they were done within the quoted amount of time. We'll definitely go back anytime we need a detail!
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September 2023 by Jeff O.
I've been getting my cars and trucks detailed for 30 years. Never have I seen such incompetence on the subject, while at the same time charging as if they were doing a terrific job. The standard exterior "detail", specific to the paint, is simply a wash with a substance they claim includes the wax. Do your own research...a proper detail includes a thorough wash, then removal of remaining debris using a clay bar. At which the paint is ready for wax, assuming it does not need a polish or glaze. The vacuum job was good (still missing spots such as upholstery seams) but they neglected to properly clean the glass exterior (0000 steel wool or glass paste to remove contaminants). I could go on. For those with discriminating taste and halfway knowledgeable on a proper detail, this place will disappoint. And making it all the more insulting is they are charging more than some other shops who are doing the work correctly.
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September 2023 by Ghost OD
Chris and Justin are very friendly. They answered all my questions. They let me look at the car on the lift before I purchased it. They were very honest about the vehicle and even gave me money for a full tank of gas and oil change. I would recommend purchasing a vehicle from here.
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July 2023 by Heather P.
Terrible, not as said on phone, 16, 17 year old boys doing work. Wasn't waxed, car still has dirt in doors and license plate area. I took plates off. Terrible, they say 2-3 hrs get there and it's 4-5 hrs, what??? Terrible!!!!!
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June 2023 by Denise S.
The almost 5 stars must be friends! If you are looking to pay for top of the line, premium detailing for your ride/baby/investment... do not trust these kids! The person who answers the calls and makes the appointments, will agree that the service you reiterate back to her is correct. (3 times she said the $280 included the engine.. )***I have a 2001 F150 Ford Lightening. It is not a beater, we do not eat, or throw/leave trash...***I am putting my baby up for sale. Detailing the inside and polishing the outside was a bonus. I was looking for a engine cleaning/detailing. That was my focus. I waited over 3 weeks to bring it in, that much time to put it up for sale..I left my truck with them the day before our scheduled appointment and had an agreement that the truck would me inside until we picked it up. My honey picked the truck up, in the rain with the sun shade in the bed of the truck, in a puddle. He didn't check the engine until he got home... it wasn't touched , but I was charged $40 more to "buff out " the outside. Yay! Contacted the office person to find out why the engine wasnt touched. She agreed that that was a part of our initial agreement. And also acknowledge that I had asked her three times, to make sure that the engine was a part of it. Or saying I'm sorry was not enough so we made an appointment for them to complete The service. I was very leery of bringing it back to the shop. But I did go along with it. I dropped the truck off earlier in the morning. They said they would get back to me when it was done. Always saying that my truck was next so they could focus on that. She say it would be approximately 230. I called them about 130 to make sure everything was going as planned. The phone person said that yes, they were finishing up with the other cars and they were going to work on my truck. I ended up showing up at the place, the business, around 2:15. My truck had not been moved, and they were working on two other vehicles. The office person went out to tell them that I was there. After that the music was turned up to a concert/frat house level. Once the kid took my truck to spray the engine, It took 10 mins from start to finish. The under hood not touched. The engine and casing not touched. The boy who moved my truck left so nice grease marks on the seats that are upholstered in a European leather, that is more I have to pay out.. I WOULD NEVER, EVER GIVE PRO SHINE ANYTHING BUT A MIDDLE FINGER! And if Ms Cox is the owner, you should be concerned over the actions taking place with your reputation at stake.
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June 2023 by Michelle Roy
It takes me a lot to write a review. However from the moment I called on Saturday morning and they were not open. They took my call. They went above and beyond. They treated us with the up most respect and courtesy. They didn’t rush us to make a decision and to us think we had to buy from them. With our busy 3 work schedules, they worked with us from being to end. I would without a doubt go back again. They didn’t treat us differently cause we were ladies showing up on the lot. You don’t find a lot of dealerships like this one. They answered all of our questions. Explained all the paperwork. Keep up the great work. I will definitely be telling other people about your company. Soo thank you Pro shine you’re absolutely just amazing!!!!
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June 2023 by Bennett Schlaack
These guys obviously enjoy what they do, and sell a good number of cars. Their inventory is always changing so customers must really like doing business with them.
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June 2023 by Sally H.
I really wanted to like this place because it had good reviews but i did not get what i thought i was paying for. When i made an appointment i made it clear on the phone that i wanted all my upholstery shampooed, including all the seats, ceiling and the floors because milk and soda had spilled everywhere. The car was definitely cleaner when i got it back but several huge stains were missed indicating that the upholstery was not fully cleaned likei requested. I pointed out the stains and the guy seemed very annoyed. He spot cleaned them but i feel like that's something i could have done myself. I wanted a really deep clean and i did not get that. The car was well vacuumed and shined up which was good but they also missed all the bugs on the front which i specifically said i wanted cleaned. After i pointed that out he cleaned them off. So yeah... very disappointed. I feel like i could have just done all this myself and saved myself the money by going to an $8 car wash and then drying and vacuuming it myself. They also said they do not do steam cleans after the fact. Why would i pay $220 to get my upholstery spot cleaned and not even get bugs taken off the bumper? Just unreal... I'm giving them 2 stars because my car does smell better so they clearly got the milk out.
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May 2023 by Lynn Arbo
I will tell anyone that this place of business is one of the top in my book I've been to many dealerships auto repair places and this knocks them all backward I will stand by this company to the end I give them a 10 even though it says only five so they do a great job they are very thoughtful their prices are good I can't say enough about these people thank you so much for all that you have done for I'm sure many people in this community for those who don't think this you don't maybe you misunderstood or something happen if you buy car something's wrong well that's happened to me too we can't see beyond what we can hear or see what's wrong so give this place a full chance and you will be happy thank you proshine Lynn
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February 2023 by Brian Seamans II
Bought a 2014 Venetian Red 5mt XV Crosstrek from proshine in waterville. Had nothing but good relations, Chris and Justin are great, go above and beyond for their customers and always ready to answer questions. Pretty fair pricing. Got my trek for a wicked deal and not rotted!! For those of you who know subaru, this is a big issue, and they make sure not to buy rust buckets. They have great car selection, great personalities, and are very honest and decent to work with. Not common these days from the usual dealerships lookin to steal a buck. I recommend these guys for everyone I know looking for a dependable used car. Hope these guys continue to grow their customer base, they truly deserve it.You guys rock ??
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January 2023 by Hannah R.
4 years of motherhood, and I finally got my car's interior detailed by Pro Shine. FANTASTIC! I was wondering why my screen was so bright, and I just realized it was just so clean. It was clear that they were thorough: seats deep cleaned (still damp even, not in a bad way), dirt free and shiny (that orangey smell). Customer service was friendly and very accommodating. I am definitely going to be working with them again!
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December 2022 by John Estabrook
Chris and Justin took us right in and fixed our exhaust system quickly. Awesome.
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December 2022 by Scott C.
I had a really good experience with Pro Shine Detail. I brought my 23 foot boat late in the fall and they spent a good amount of time on it and it looks beautiful. They communicated very well with the appointment and called to confirm and were waiting for me when I pulled up with the boat. I thought the price was right on target and will look forward to seeing them again next year.
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October 2022 by Anna Good
Proshine saved me well over a thousand dollars in repairs! My car started making a funny noise so I took it to a VIP near me and they said I needed an entire new exhaust system ($1500), and I took it to Proshine and they able to fix my car in under an hour for $75. They even made time to look at my car the same day called. The mechanic there was very nice and respectful, and I did not worry about getting ripped off. He is very fair and knowledgeable, and I WILL be taking my car to him the next time it needs fixing.
