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October 2023 by Justice Shannon
I think the made a mistake on their sign. It says 10 minute..It was more like 7min...THEY ARE FAST
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September 2023 by George A
Happy with the actual work performed HOWEVER oil filter brand was misrepresented . When I pulled into the bay, I discussed with the representative the oil options and prices. Selected the oil and that was all good. Next I saw Purolator brand oil filters on shelves on the side wall. I asked if Purolator is what I would get or what they used. The answer was yes. Discovered after I left that a “Prime Guard” oil filter was installed on my truck. I returned to Prompto and after much discussion about how the Prime Guard was just as good (not the point) and that I was twisting their words about what was said, I left. All I got was argument. Bottom line is I knew Purolator was a very good oil filter and the expectation that was communicated to me is that was what I would get. Purolator is made in the USA. Prime guard is made in China. Prime Guard may be fine, but it is not what I wanted or thought I was getting. Purolator and Prime Guard are not the same companies either as was insinuated.
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September 2023 by Harry .Portlock
Brought my car here for an oil change 2 weeks ago- noticed my car was leaking oil all over my garage floor. Brought it back in and asked them to repair the issue and do the oil change again properly this time.Issue was a faulty crush washer that was not inspected before installation.When they finished the work and put a new crush washer on they billed me the $100 for the oil change that they screwed up due to negligence the first time around.$200 and a couple wasted afternoons later, finally have an oil change done properly that isn’t leaking and damaging the concrete on my garage floor.Very disappointed in this location. Will not be coming back. Make your own choice if you think it’s worth coming here, but I will not be trusting these techs to lay another hand on my car again.Service: Oil change
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September 2023 by George Allen
Happy with the actual work performed HOWEVER oil filter brand was misrepresented . When I pulled into the bay, I discussed with the representative the oil options and prices. Selected the oil and that was all good. Next I saw Purolator brand oil filters on shelves on the side wall. I asked if Purolator is what I would get or what they used. The answer was yes. Discovered after I left that a “Prime Guard” oil filter was installed on my truck. I returned to Prompto and after much discussion about how the Prime Guard was just as good (not the point) and that I was twisting their words about what was said, I left. All I got was argument. Bottom line is I knew Purolator was a very good oil filter and the expectation that was communicated to me is that was what I would get. Purolator is made in the USA. Prime guard is made in China. Prime Guard may be fine, but it is not what I wanted or thought I was getting. Purolator and Prime Guard are not the same companies either as was insinuated.
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September 2023 by Nick Downs
Went to Prompto this morning to get an oil change. Within 30 seconds of pulling in they had broken a bolt while removing a plate to drain the oil. They were unable to repair the broken bolt and tried to blame it on the shop that did the previous oil change. Told me that I would have to go to another garage to have the bolt repaired on my own. My truck is only a few years old and in good condition, no reason that this should have occurred. Would not recommend this business to anyone. They should take responsibility for parts that they break and shouldn't be touching parts on a customer's vehicle if they are not able to complete any repairs that may be needed. Very unprofessional.UPDATE: Got a call from the regional supervisor about this incident. He was very apologetic and agree that the situation was not handled correctly. He met me at Prompto this morning, replaced the broken bolt and completed the oil change.Service: Oil change
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August 2023 by Isabella “Bellisimo” Norman
The team here is friendly and very informative and patient with newer drivers! Good people and works with care. Been going here to get my oil changed for over a year now and gotta say, So. Portland should learn a thing or two from these guys!Service: Oil change
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August 2023 by Michael McMillan
Great service, fast, efficient, and super friendly staff made it a pleasure getting my oil changed!
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July 2023 by Robert Morrissette
Fast, professional, not pushy but thorough. Can’t recommend enough.
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July 2023 by Marie Marie
I got an oil change the next day my engine light came on took it to the shop to find out it was from Prompto oil now I’m having to pay hundreds of dollars to fix my car they said they see this all the time don’t use Prompto or jiffy lube
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June 2023 by Jim
Excellent service fast courteous couldn't be better
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May 2023 by Gerrie Pierce
A true "instant oil change", nothing more. I was there for a total of 15 minutes, including my under 5 minute wait. No sales pitch or value-added services to inflate the cost or extend the time commitment. Cost was comparable or less than what I've paid elsewhere. A good experience overall.
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May 2023 by Bryan Wilson
Do not go here! I informed them about the oil leaking from the drain plug not even 24 hours from the time they serviced my oil. I brought vehicle back in and they wiped it clean, did not see it instantly leaking again. They informed me it was my transmission not my oil.Does the image show a oil drain leak or a transmission seals seepage?I'll let you all take the call if you can trust them guys at this location. Good luck! I rather have a vehicle to drive then a blown up engine due to negligent, inexperienced, under educated oil service station technicians.Supervisor of this location was the one showing me and giving me this Intel!I am not coming back!Service: Oil change
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May 2023 by Mark Goodwin
Fast. Neat. Friendly Service. Good clean, well run shop.
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March 2023 by Chris Woodsum
In and out in 10-15 minutes. Prices are fair, service is quick as advertised, and the staff do a good job ensuring your vehicle is ready for the road when you drive away.
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February 2023 by Rune Ravenwolf
The guys at Prompto are AWESOME! Ive always been satisfied with the speed and efficiency. Very personable as well. Thank you for another great experience.
